1. cbvinh's Avatar
    Hi.

    Within the last couple of months, I've noticed that T-Mobile Wi-Fi Calling on my KEYone no longer works.

    Wi-Fi preferred and Wi-Fi only, toggle goes from Disabled to Enabling... and hangs.

    Rebooting the KEYone doesn't work.

    It's not a huge deal currently, as I'm in great cell coverage, but one day, should I be able to go back into the office (or go on vacation), I'm hoping that Wi-Fi Calling will work.

    Anyone else experience broken Wi-Fi Calling recently?

    I do have a support ticket open, but am hoping to hear if anyone else has experienced the same... and if there are known fixes. Maybe T-Mobile requires more recent OS patches?

    KEYone specs:

    BBB100-1
    8.1.0
    Security Patch February 5, 2019
    ABP819
    Last edited by cbvinh; 08-31-20 at 02:37 PM.
    08-30-20 11:38 PM
  2. Chuck Finley69's Avatar
    Hi.

    Within the last couple of months, I've noticed that T-Mobile Wi-Fi Calling on my KEYone no longer works.

    Wi-Fi preferred and Wi-Fi only, toggle goes from Disabled to Enabling... and hangs.

    Rebooting the KEYone doesn't work.

    It's not a huge deal currently, as I'm in great cell coverage, but one day, should I be able to go back into the office (or go on vacation), I'm hoping that Wi-Fi Calling will work.

    Anyone else experience broken Wi-Fi Calling recently?

    I do have a support ticket open, but am hoping to hear if anyone else has experienced the same... and if there are known fixes. Maybe T-Mobile requires more recent OS patches?

    KEYone specs:

    BBB100-1
    8.1.0
    February 5, 2019
    ABP819
    Did you happen to switch from postpaid account to prepaid account?
    08-31-20 06:58 AM
  3. manymachines's Avatar
    Wi-Fi Calling definitely workED for T-Mobile prepaid.
    08-31-20 07:46 AM
  4. Chuck Finley69's Avatar
    Wi-Fi Calling definitely workED for T-Mobile prepaid.
    Not in the last two years in the USA regardless of how many times I’ve asked CSRs on phone and visited stores.

    The BE KEYone, from my understanding according to CSRs of T-Mobile, that WFC is postpaid supported only. Neither it nor a second line with the Motion can be provisioned. Not on a supported device list.

    The Key2 isn’t officially WFC supported prepaid or postpaid for some reason. Shortly after Key2 release, an update was pushed out to rollback to older version OS and there’s another older modem fix but that’s official position.
    08-31-20 08:24 AM
  5. cbvinh's Avatar
    Did you happen to switch from postpaid account to prepaid account?
    No changes in postpaid plan, wi-fi hardware, ISP, etc. It just stopped working one day.
    08-31-20 02:35 PM
  6. Chuck Finley69's Avatar
    No changes in postpaid plan, wi-fi hardware, ISP, etc. It just stopped working one day.
    With the Sprint merger, I’ve said that some past carrier policies may be changed to force people towards carrier purchased hardware. I’m curious if this has started happening with T-Mobile keeping in mind AT&T, VZW and Sprint were already doing this.

    I believe you can pay extra for Digits “service” from T-Mobile but I’m not familiar since my primary carrier is AT&T for postpaid. I’ve been testing out T-Mobile but I’m not getting improvements over my current situation.
    Lee_Bo likes this.
    08-31-20 02:54 PM
  7. Lee_Bo's Avatar
    With the Sprint merger, I’ve said that some past carrier policies may be changed to force people towards carrier purchased hardware. I’m curious if this has started happening with T-Mobile keeping in mind AT&T, VZW and Sprint were already doing this.
    Not that carriers would ever do that, right? :-)
    08-31-20 03:18 PM
  8. cbvinh's Avatar
    With the Sprint merger, I’ve said that some past carrier policies may be changed to force people towards carrier purchased hardware. I’m curious if this has started happening with T-Mobile keeping in mind AT&T, VZW and Sprint were already doing this.

    I believe you can pay extra for Digits “service” from T-Mobile but I’m not familiar since my primary carrier is AT&T for postpaid. I’ve been testing out T-Mobile but I’m not getting improvements over my current situation.
    When Digits was first announced, I installed it onto a tablet to see if it worked, and it did. I haven't fired it up from the tablet in a while, so I don't know if it was a trial or if I have it included in my plan.

    It would be pretty disappointing if they just removed the feature for no reason other than pushing people onto their branded phones. T-Mobile had been all about bringing your own phone.
    08-31-20 03:26 PM
  9. Chuck Finley69's Avatar
    When Digits was first announced, I installed it onto a tablet to see if it worked, and it did. I haven't fired it up from the tablet in a while, so I don't know if it was a trial or if I have it included in my plan.

    It would be pretty disappointing if they just removed the feature for no reason other than pushing people onto their branded phones. T-Mobile had been all about bringing your own phone.
    Until they bought the carrier that was 180 degrees opposite and those customers have been waiting for 6 months to upgrade their phones. Sprint customers are used to carrier locked and excited to be merged into T-Mobile so I doubt they’re complaining.
    08-31-20 04:32 PM
  10. bh7171's Avatar
    With the Sprint merger, I’ve said that some past carrier policies may be changed to force people towards carrier purchased hardware. I’m curious if this has started happening with T-Mobile keeping in mind AT&T, VZW and Sprint were already doing this.

    I believe you can pay extra for Digits “service” from T-Mobile but I’m not familiar since my primary carrier is AT&T for postpaid. I’ve been testing out T-Mobile but I’m not getting improvements over my current situation.
    One does not pay extra for DIGITS service on unlimited postpaid T-Mobile plans.
    09-02-20 11:58 AM
  11. Chuck Finley69's Avatar
    One does not pay extra for DIGITS service on unlimited postpaid T-Mobile plans.
    I wasn’t sure of all details. Do you have WFC alone supported without DIGITS too?
    09-02-20 10:36 PM
  12. Denise in Los Angeles's Avatar
    If you are on a T-Mobile unlimited plan, Wi-Fi calling is included. It might or might not work if you did not buy your device from TMO.

    Wi-Fi Calling from T-Mobile
    09-03-20 03:56 PM
  13. bh7171's Avatar
    I wasn’t sure of all details. Do you have WFC alone supported without DIGITS too?
    Yes on my BE KeyOne and unlimited 4 line plan. At present my SIM is in my new A71 5G so using DIGITS on KeyOne. All messanging and calling works A-OK.
    09-04-20 12:14 PM
  14. mandony's Avatar
    I have not had any recent problems with TM WIFI calling
    I have my settings
    Network and internet

    WIFI Calling - toggle (ON)
    (check) cellular network preferred
    09-11-20 12:18 PM
  15. Chuck Finley69's Avatar
    I have not had any recent problems with TM WIFI calling
    I have my settings
    Network and internet

    WIFI Calling - toggle (ON)
    (check) cellular network preferred
    Which device? Which plan and postpaid?
    09-11-20 01:31 PM
  16. Vasilios Patras's Avatar
    my tmo wifi calling is not working either. is there a real solution in this forum?
    09-12-20 02:52 PM
  17. Chuck Finley69's Avatar
    my tmo wifi calling is not working either. is there a real solution in this forum?
    As you can read here, it depends on who you ask here. Either it does or it doesn't and no rhyme or reason. There are various threads here with possible solutions.

    Try @Summer_Moon for questions beyond listed thread

    https://forums.crackberry.com/blackb...rking-1163485/
    09-12-20 02:56 PM
  18. Vasilios Patras's Avatar
    the link does not open
    09-12-20 07:06 PM
  19. Chuck Finley69's Avatar
    the link does not open
    I just opened from my device. I'm not sure what else you can do.
    09-12-20 07:27 PM

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