1. Xaliber13's Avatar
    Earlier this morning my phone freezed. I restarted, and was met with BlackBerry Bootloader Menu.

    If I start the phone normally, I'm stuck on Bootloader Menu, without being able to choose any option (my Volume Down button seems to be broken, so maybe that's the cause as well).

    However I can go into Safe Mode (Vol. Up + Power).

    I have backed up most files I can. But some data from some apps (Kiwi browser, Swipetimes, etc) need to be imported via the app, so I need the phone to restart normally.

    Any idea what to do?
    09-15-20 01:56 PM
  2. conite's Avatar
    Earlier this morning my phone freezed. I restarted, and was met with BlackBerry Bootloader Menu.

    If I start the phone normally, I'm stuck on Bootloader Menu, without being able to choose any option (my Volume Down button seems to be broken, so maybe that's the cause as well).

    However I can go into Safe Mode (Vol. Up + Power).

    I have backed up most files I can. But some data from some apps (Kiwi browser, Swipetimes, etc) need to be imported via the app, so I need the phone to restart normally.

    Any idea what to do?
    Not much you can do in Safe Mode apart from backing up what you can as you have.

    If you don't have a device password set up (or if you can remove it in Safe Mode), you can always use a no-wipe autoloader.
    09-15-20 02:50 PM
  3. Xaliber13's Avatar
    Thanks for the reply!

    Which Autoloader can I use? I'm on BBB100-7, OS apparently is ABC322...

    Can I use AAV222 Autoloader? https://forums.crackberry.com/blackb...001-a-1138611/

    Or should I use Mobile Upgrade Tool? But I don't want to wipe the device yet. https://forums.crackberry.com/blackb...tloop-1164276/
    09-15-20 11:21 PM
  4. conite's Avatar
    Thanks for the reply!

    Which Autoloader can I use? I'm on BBB100-7, OS apparently is ABC322...

    Can I use AAV222 Autoloader? https://forums.crackberry.com/blackb...001-a-1138611/

    Or should I use Mobile Upgrade Tool? But I don't want to wipe the device yet. https://forums.crackberry.com/blackb...tloop-1164276/
    Wiping is unavoidable at this point.
    09-16-20 07:11 AM
  5. Xaliber13's Avatar
    Wiping is unavoidable at this point.
    Hi, I've tried Mobile Upgrade Tool. Unfortunately, I'm still stuck with the bootloader menu. I still have to resort to safe mode to access the phone. Any help?
    09-21-20 08:12 AM
  6. conite's Avatar
    Hi, I've tried Mobile Upgrade Tool. Unfortunately, I'm still stuck with the bootloader menu. I still have to resort to safe mode to access the phone. Any help?
    If the Tool completed properly, and it's still not booting, you have a hardware fault.
    09-21-20 09:21 AM
  7. DOCTOREVIL8's Avatar
    Hi, I've tried Mobile Upgrade Tool. Unfortunately, I'm still stuck with the bootloader menu. I still have to resort to safe mode to access the phone. Any help?
    I remember owning a PRIV that would reboot to safe mode. Turned out, it was the case. Phone wasn't installed properly in the case, and the volume was inadvertently being pushed. This caused the safe mood reboot. When I removed the case, the problem was gone.
    09-21-20 02:01 PM

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