[lilituc]

Aw, I've been using my KeyOne for a couple weeks, but this morning it was off. When I tried turning it on, it's stuck in an endless loop. I can get into the boot menu, but it doesn't exactly help. What should I do now?

[FF22]

Aw, I've been using my KeyOne for a couple weeks, but this morning it was off. When I tried turning it on, it's stuck in an endless loop. I can get into the boot menu, but it doesn't exactly help. What should I do now?

Have you tried any of the reboot methods? If all else fails you might try reloading the device but be WARNED that it will wipe all data.

From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

Three restart/reboot methods

The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

Press and hold the Power key for 12 seconds

Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

And just for an extra measure, if needed:

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

If that fails you might investigate reloading the OS using an Autoloader:

https://forums.crackberry.com/blackb...aders-1065667/

[lilituc]

Press and hold the Power key for 3 seconds
Select Reboot from the menu that is presented

Is this supposed to work when it hasn't booted? I don't get a menu.

Press and hold the Power key for 12 seconds

Boot loop.

32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

Boot loop.

If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

I already removed the case and reseated the cards.

Safe Mode:

The next step is placing your device into safe mode.

When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

Press and hold the power key
Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
When prompted, tap OK to reboot to Safe Mode

Still sounds like it had to have booted already. I don't get that.

If that fails you might investigate reloading the OS using an Autoloader:

https://forums.crackberry.com/blackb...aders-1065667/

I guess? My Windows machines are not detecting it.

[lilituc]

Is there not a warranty or somewhere I can contact since it's only been out a few weeks? Does my data need to wiped before I send it somewhere? Sorry if that was unclear.

[FF22]

Is there not a warranty or somewhere I can contact since it's only been out a few weeks? Does my data need to wiped before I send it somewhere? Sorry if that was unclear.

There should be a one year warranty if you made a regular purchase. While it is preferable to erase your own data, generally they will erase it on repair or replacement. Remove cards.

See this thread:

https://forums.crackberry.com/blackb...y-1113727-new/

[lilituc]

Thanks! I called them and they are going to have me send it in.

[slebdog]

Thanks! I called them and they are going to have me send it in.

I'm having the same boot loop problem that you described. Did you ever get an explanation of what the problem is or how to fix the phone or did they just replace the phone? Thanks!

[lilituc]

I'm having the same boot loop problem that you described. Did you ever get an explanation of what the problem is or how to fix the phone or did they just replace the phone? Thanks!

They had me try all the things I already tried and then replaced it.