1. pnfitz's Avatar
    Had my phone in my pocket for 20 minutes (no case), in Ikea. Pulled it out in the car, and it seems to have completely reset. All apps gone. Acting like brand new. No accounts. Default wallpaper.

    It doesn't really look like I could have pocket dialed.

    I guess there isn't an undo factory reset setting ...

    Phone is about 5 days old.
    06-28-17 10:19 PM
  2. Resilience's Avatar
    sorry but there is no way to undo a factory reset.
    pnfitz likes this.
    06-28-17 10:42 PM
  3. pnfitz's Avatar
    I was starting to reset everything again (which I'd avoided in case I could undo somehow), and realized I was in some kind of guest account. When I deleted, everything was back to normal.

    I feel a bit stupid now, but Guest mode is all new to me, coming from BB OS. I thought about deleting my post, but I guess it might happen to someone else one day, and very little googled on "spontaneous factory reset"!

    So, it' s just Settings/Users/Guest (and presumably the opposite to undo).
    06-29-17 12:33 AM
  4. Sarek1701's Avatar
    Whew! Glad you figured it out... Guest Mode is a bit of a change from BB10.
    pnfitz likes this.
    06-29-17 01:07 AM

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