Keyone screen lifting. Delivered June 6th from Amazon Prime US
Well the issue that so many others are experiencing just happened to me last night. The bottom of my screen began to lift. I have it in a Vinve Soft Tpu Case so the screen has not come completely off and I am still able to use the phone ever so carefully. The build of my phone is AAL964.
Since the purchase is outside the 30 day window Amazon would not allow me to do a exchange thru the website. So I contacted Blackberry Mobile support last night and initiated a support ticket. They advised me that a agent would have to contact me on Monday to take my CC # to initiate a exchange on the device.
Of course I did not like this delay so I contacted Amazon by phone this morning. After a brief chat and mentioning that the manufacturer was going to honor the warranty they agreed to initially offer a exchange. After realizing they did not have any stock for a exchange they are now issuing me a full refund and I am welcome to repurchase elsewhere. Gotta love Amazon