Just called the UK's BBM Hotline to ask why SBE emailed me today (1 week from reporting) that they are waiting for parts to repair my phone when it was working - needed just glue - the ran out of glue? but I was told by BBM that I will get a replacement in 3 days?
Alex (lady), the BlackBerry representative told me:
"the procedure has changed since you reported the issue and we are not replacing them anymore, but if you've been told that you will get a replacement - I will put a note to your case and someone will call you tomorrow to clarify this".
I told her I am very dissapointed and angry with the way this is going and she said she's sorry that I feel this way. Jokers. TF?
YES @
BlackBerry Mobile - why don't you do the right thing!?!
Tomorrow will call 'you' again..