Originally Posted by
jamielall I sent mine back to Blackberry last week. Was told the replacement will arrive sometime this week. So far I've been pleased with the process, sent them photos and they agreed to do the replacement without any further hassle.
Where are you based/sent the phone to?
I've sent it to a repair center in the UK (SBE - Ashford) 2 days ago and no update so far. I'm not impressed how they deal with this:
- called the BB Hotline where they said I will get a replacement after the investigation of the repair team;
- 4h later they emailed me a case number (useless);
- 32h later - Alcatel emailed me a free post ticket to send it to the repair center and a number to use online to track the repair status - nothing about a replacement;
- other 24h later the repair number + IMEI gives "No Matches Found" on the repair link given;
- no email/update so far;
Will give them another 24h and call to chase this.
In my opinion this is treated quite poorly and unprofessional, at least in the UK (WHERE IT WAS AVAILABLE 1ST!?) - judging by the BB name and their users, we are not kids playing Pokemon Go with the KeyOne (sorry for the ones that do it). They should have sent new replacement units immediately and call out all the ones out there (1st/2nd batch).
My opinion - correct me if I'm wrong.
Very dissapointed to be honest.