12-10-17 10:06 PM
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  1. thurask's Avatar
    Post here if you have issues with your KEYone screen detaching from the phone body, partially or completely.

    If you have an issue, please post with photos, your device model, and when and where you bought it.

    For a semi-running total of how many screens were reported to have failed, check post 16.

    If your screen has detached, you should contact your vendor/carrier/BlackBerry Mobile and get your warranty replacement in order.

    If you want to know how old your device is, follow the instructions in post 708.
    Last edited by thurask; 08-14-17 at 08:13 PM.
    Uzi, The_Q and Ingear like this.
    06-17-17 08:59 AM
  2. Uzi's Avatar
    06-17-17 09:25 AM
  3. mmeiners's Avatar
    I returned mine to BestBuy today after the bottom right corner of the screen came off yesterday. Phone was never dropped and mostly in a case, had it for exactly 2 weeks. Will not order a new one until there is proof that BlackberryMobile has fixed the issue. BB Keyone GSM on T-Mobile. Device was great and I loved it, but this build quality is unacceptable.
    vpblaze likes this.
    06-17-17 04:37 PM
  4. Alain_A's Avatar
    can't you bring the content of other threads into this one?

    I thinking just the poster name and pic only
    06-17-17 04:42 PM
  5. destiny.seeker's Avatar
    Purchase from Amazon on May 30th. Used it for two weeks until I noticed the bottom right corner lifted.

    I asked amazon for the replacement. And finger crossed hoping for the new one is fine since it is from different batch.

    I literally babies my phone ... never dropped or bent for testing. But it still happened to me.

    Number 3 ?
    Attached Thumbnails KEYone Screen Lift/Separation Megathread (READ 1ST POST)-1487617726.jpg  
    06-17-17 05:13 PM
  6. consv93's Avatar
    Purchase from Amazon on May 30th. Used it for two weeks until I noticed the bottom right corner lifted.

    I asked amazon for the replacement. And finger crossed hoping for the new one is fine since it is from different batch.

    I literally babies my phone ... never dropped or bent for testing. But it still happened to me.

    Number 3 ?
    Did you check for a build date on the box of the first one?
    06-18-17 03:56 PM
  7. flip68's Avatar
    Ok another victim here. Ordered mine on May 31st via Amazon and received it June 2nd. Have always had it in its case and I believe I dropped it once on carpet. No {apparent} damage at all, but today I noticed while typing that the screen would actually sink while I was touching the screen then realized the bottom edge now lifts.

    I will exchange it via Amazon for another that hopefully has the issue addressed. I really love the phone and its been great (battery, photos, etc) so I plan to stick with it.
    06-18-17 10:30 PM
  8. flip68's Avatar
    Where is the build date on the box?
    06-18-17 10:30 PM
  9. jamielall's Avatar
    KEYone Screen Lift/Separation Megathread (READ 1ST POST)-img_0041.jpgKEYone Screen Lift/Separation Megathread (READ 1ST POST)-img_0042.jpgKEYone Screen Lift/Separation Megathread (READ 1ST POST)-img_0043.jpg I paid almost $700 to get a phone that is now held together by two pieces of scotch tape. What a joke.....
    Uzi, Bay 13 and Gigolo69 like this.
    06-18-17 10:40 PM
  10. FF22's Avatar
    Where is the build date on the box?
    I think it should be incorporated into one of the labels with bar code or serial or other number. It is generally in the DDMMYY (YYYY?) format. But I also think that I've read some folks say it is not on their box. So maybe it has been eliminated. In any event most believe it was the date the unit was BOXED and not when it was assembled. So it could have been in inventory for a week, month or longer before boxing.
    06-18-17 10:41 PM
  11. hjc73734's Avatar
    Post here IF AND ONLY IF if you have issues with your KEYone screen detaching from the phone body, partially or completely.

    Let's add some standardization to this thing, so: if you have an issue, please post with photos, your device model, and when and where you bought it.
    This list should be a sticky!

    I started a thread but I just wanted to add to this list.
    https://forums.crackberry.com/blackb...e-1113115-new/

    KEYone US GSM
    Bought on May 30th from Amazon.com

    KEYone Screen Lift/Separation Megathread (READ 1ST POST)-img_20170622_0915095.jpg
    06-28-17 06:35 PM
  12. hoytbowhunter's Avatar
    Ok another victim here. Ordered mine on May 31st via Amazon and received it June 2nd. Have always had it in its case and I believe I dropped it once on carpet. No {apparent} damage at all, but today I noticed while typing that the screen would actually sink while I was touching the screen then realized the bottom edge now lifts.

    I will exchange it via Amazon for another that hopefully has the issue addressed. I really love the phone and its been great (battery, photos, etc) so I plan to stick with it.
    Same day I ordered mine and the same day I got mine, looks like I'm nexted lol.
    06-28-17 07:20 PM
  13. hoytbowhunter's Avatar
    Purchase from Amazon on May 30th. Used it for two weeks until I noticed the bottom right corner lifted.

    I asked amazon for the replacement. And finger crossed hoping for the new one is fine since it is from different batch.

    I literally babies my phone ... never dropped or bent for testing. But it still happened to me.

    Number 3 ?
    How did you go about getting ahold of Amazon in this matter?
    06-28-17 07:23 PM
  14. flip68's Avatar
    How did you go about getting ahold of Amazon in this matter?
    I just ordered a new one and once the new one arrived a I returned the old one as 'defective. No problems and got a credit immediately after it was shipped back.
    hoytbowhunter likes this.
    06-28-17 07:44 PM
  15. hoytbowhunter's Avatar
    So I need to pay for another one and then I get money back?
    06-28-17 07:48 PM
  16. Adi Marwan's Avatar
    I was so unproductive at work today I decided to search for screen lifts issues. Skimming through the KEYone forum, I made a list of users experiencing the screen lifts/detached/fell/whatever together with a link to the respective post.

    Now some might say this is pointless, unneccessary, etc, but hey, I got nothing to do, and trying to make myself productive LOL!

    Most of the issues I found were largely reported in this forum, while a few cases were sourced from twitter, and others.

    I might have overlooked some reports, but I gathered about 50 cases so far as of today (some post reported 2-4 different cases). I have also separated into 2 categories, with and without photos.

    I'm not sure how to mention users here on the forum, so I just added "@" in front of the username hoping them to report back the situation whether they have it replaced, or refund, or DIY fix..

    So, in no particular order, here goes.. I'll try to keep this list updated.. or you could add yourself in the list =)

    @thurask - You can paste this at the first post if you want to..

    REPORTED SCREEN LIFTS ISSUES WITH PHOTOS

    1. 26-05-17 - @The_Q
      https://forums.crackberry.com/showth...1#post12889883
    2. 30-05-17 - @Noodles900
      https://forums.crackberry.com/showth...1#post12895101
    3. 09-06-17 - @takeo
      https://forums.crackberry.com/showth...1#post12914610
    4. 17-06-17 - Display Phone CPW
      https://forums.crackberry.com/showth...1#post12926519
    5. 17-06-17 - Display Phone Vodafone
      https://forums.crackberry.com/showth...1#post12926519
    6. 18-06-17 - @destiny.seeker
      https://forums.crackberry.com/showth...1#post12940866
    7. 14-06-17 - @senortabasco
      https://forums.crackberry.com/showth...1#post12922210
    8. 15-06-17 - @Obster
      https://forums.crackberry.com/showth...1#post12924317
    9. 19-06-17 - @jamielall
      https://forums.crackberry.com/showth...1#post12929869
    10. 22-06-17 - @hjc73734
      https://forums.crackberry.com/showth...1#post12935089
    11. 02-06-17 - @daytrade
      https://forums.crackberry.com/showth...1#post12901452
    12. 28-06-17 - @uazwildcat
      https://forums.crackberry.com/showth...1#post12941977
    13. 01-07-17 - @Obermuckel
      https://forums.crackberry.com/showth...1#post12946533
    14. 03-07-17 - @scott8629
      https://forums.crackberry.com/showth...1#post12947594
    15. 29-06-17 - @RezzaBuh
      https://forums.crackberry.com/showth...1#post12943436
    16. 02-07-17 - @herr_tan
      https://forums.crackberry.com/showth...1#post12947609
    17. 12-06-17 - @FishhPoohh
      https://forums.crackberry.com/showth...1#post12918614
    18. 15-06-17 - @giantrobo
      https://forums.crackberry.com/showth...1#post12924549
    19. 03-07-17 - @Cupillac – His Father
      https://forums.crackberry.com/showth...1#post12926536
    20. 17-06-17 - @dicky snapples
      https://forums.crackberry.com/showth...1#post12926895
    21. 04-07-17 - @jagrlover
      https://forums.crackberry.com/showth...1#post12949501
    22. 24-06-17 - Mistah J (Twitter)
      https://twitter.com/mr_javilen/statu...59276125618176
    23. 15-06-17 - @Christopher Ortiz
      https://twitter.com/chrisortizATX/st...81383950196737
    24. 26-06-17 - @Julian Finn
      https://twitter.com/EmolumentJules/s...98692414824448
    25. 20-06-17 - @erin Lawrence
      https://erinlyyc.com/2017/06/20/blac...tphone-review/
    26. 5-7-17 - @step07
      https://forums.crackberry.com/showth...1#post12950384
    27. 7-7-17 - @zambanini
      https://forums.crackberry.com/showth...1#post12952138
    28. 7-7-17 - @OnMedic2000
      https://forums.crackberry.com/showth...1#post12952644
    29. 7-7-17 - @knibbeone
      https://forums.crackberry.com/showth...1#post12953827
    30. 09-07-17 - @psychofox13
      https://forums.crackberry.com/showth...1#post12954818
    31. 10-07-17 - @iToya
      https://forums.crackberry.com/showth...1#post12956189
    32. 12-07-17 - @Mtro
      https://forums.crackberry.com/showth...1#post12957852
    33. 17-07-17 - @Addict9700
      https://forums.crackberry.com/showth...1#post12962338
    34. 18-07-17 - @Foddy
      https://forums.crackberry.com/showth...1#post12963891
    35. 18-07-17 - @NinjaRAT
      https://forums.crackberry.com/showth...1#post12963622
    36. 23-07-17 - @moodybb
      https://forums.crackberry.com/showth...1#post12968206
    37. 24-07-17 - @kchronic
      https://forums.crackberry.com/showth...1#post12968726
    38. 26-07-17 - @Noordenneonline
      https://forums.crackberry.com/showth...1#post12970941
    39. 26-07-17 - @cespinal
      https://forums.crackberry.com/showth...1#post12971402


    REPORTED SCREEN LIFTS ISSUES WITHOUT PHOTOS

    1. 05-06-17 - @rashy
      https://forums.crackberry.com/showth...1#post12905924
    2. 05-06-17 - @Jackson15
      https://forums.crackberry.com/showth...1#post12906369
    3. 15-06-17 - @Oiche-Shamhna
      https://forums.crackberry.com/showth...1#post12923711
    4. 24-06-17 - @Sharkfinger
      https://forums.crackberry.com/showth...1#post12938139
    5. 25-06-17 - @pajd100
      https://forums.crackberry.com/showth...1#post12938598
    6. 28-06-17 - @hoytbowhunter
      https://forums.crackberry.com/showth...1#post12942273
    7. 18-06-17 - @mmeiners
      https://forums.crackberry.com/showth...1#post12928356
    8. 19-06-17 - @gmvincent
      https://forums.crackberry.com/showth...1#post12929642
    9. 21-06-17 - @kris3kgt
      https://forums.crackberry.com/showth...1#post12932638
    10. 19-06-17 - @flip68
      https://forums.crackberry.com/showth...1#post12929854
    11. 02-06-17 - @hnguyen
      https://forums.crackberry.com/showth...1#post12901479
    12. 02-06-17 - @Witmen
      https://forums.crackberry.com/showth...1#post12902416
    13. 04-06-17 - @Eychei
      https://forums.crackberry.com/showth...1#post12904711
    14. 11-06-17 - @lee-pa
      https://forums.crackberry.com/showth...1#post12917255
    15. 21-06-17 - @thcerbo@gmail.com
      https://forums.crackberry.com/showth...1#post12933087
    16. 22-06-17 - @steve er
      https://forums.crackberry.com/showth...1#post12935145
    17. 23-06-17 - @Matthew Davis7
      https://forums.crackberry.com/showth...1#post12935824
    18. 26-06-17 - @Fighting_Falcon
      https://forums.crackberry.com/showth...1#post12940334
    19. 28-06-17 - @galifreiankid - 2 Cases reported in single post
      https://forums.crackberry.com/showth...1#post12941848
    20. 28-06-17 - @hoytbowhunter - 4 Cases reported in single post
      https://forums.crackberry.com/showth...1#post12942240
    21. 29-06-17 - @smertz
      https://forums.crackberry.com/showth...1#post12943973
    22. 24-06-17 - @Dante Ventu
      https://forums.crackberry.com/showth...1#post12938044
    23. 27-06-17 - @CrackBerry Question (Unregistered)
      https://forums.crackberry.com/showth...1#post12941631
    24. 28-06-17 - @DecAway
      https://forums.crackberry.com/showth...1#post12942162
    25. 30-06-17 - @Backprop
      https://forums.crackberry.com/showth...1#post12944836
    26. 30-06-17 - @HGBINDC
      https://forums.crackberry.com/showth...1#post12945373
    27. 30-06-17 - @Ingear
      https://forums.crackberry.com/showth...1#post12945432
    28. 18-06-17 - @Sean French
      https://twitter.com/SeanFrench1/stat...33005002592257
    29. 17-06-17 - @MICHAEl Gendron
      https://twitter.com/michaelgendron/s...31922602229760
    30. 03-07-17 - @SeanZZ
      https://forums.crackberry.com/showth...1#post12948463
    31. 27-06-17 - @Cupillac – His Brother
      https://forums.crackberry.com/showth...1#post12940448
    32. 04-07-17 - @4everForever
      https://forums.crackberry.com/showth...1#post12949619
    33. 04-07-17 - @Sohan Tanna
      https://forums.crackberry.com/showth...1#post12949663
    34. 04-07-17 - @DocGo
      https://forums.crackberry.com/showth...1#post12950019
    35. 05-07-17 - @scada.shawn
      https://forums.crackberry.com/showth...1#post12950028
    36. 05-07-17 - @Manu Sekhri1
      https://forums.crackberry.com/showth...1#post12950605
    37. 06-07-17 - @prowlers
      https://forums.crackberry.com/showth...1#post12951047
    38. 06-07-17 - @ProjectBrett
      https://forums.crackberry.com/showth...1#post12951041
    39. 06-07-17 - @Gonza38
      https://forums.crackberry.com/showth...1#post12951917
    40. 06-07-17 - @eventfulsean
      https://forums.crackberry.com/showth...1#post12951223
    41. 07-07-17 - @SK122387
      https://forums.crackberry.com/showth...1#post12952239
    42. 08-07-17 - @junny89
      https://forums.crackberry.com/showth...1#post12952544
    43. 08-07-17 - @rx8er
      https://forums.crackberry.com/showth...1#post12953558
    44. 08-07-17 - @Kymbo66
      https://forums.crackberry.com/showth...1#post12953776
    45. 09-07-17 - @huckstero
      https://forums.crackberry.com/showth...1#post12954519
    46. 09-07-17 - @Bsbudd
      https://forums.crackberry.com/showth...1#post12954739
    47. 10-07-17 - @lal2000
      https://forums.crackberry.com/showth...1#post12956003
    48. 10-07-17 - @thackpr0
      https://forums.crackberry.com/showth...1#post12956176
    49. 10-07-17 - @MikeWrightBB
      https://forums.crackberry.com/showth...1#post12956309
    50. 13-07-17 - @joshuakamens
      https://crackberry.com/blackberry-ke...ort-center-app
    51. 14-07-17 - @Trevor_Pott
      https://forums.crackberry.com/showth...1#post12959905
    52. 15-07-17 - @L_O_D_B
      https://forums.crackberry.com/showth...1#post12961029
    53. 16-07-17 - @Nels
      https://forums.crackberry.com/showth...1#post12961235
    54. 16-07-17 - @b1mmuo27
      https://forums.crackberry.com/showth...1#post12961518
    55. 16-07-17 - @Vegano
      https://forums.crackberry.com/showth...1#post12961695
    56. 16-07-17 - @Str8_face
      https://forums.crackberry.com/showth...1#post12961780
    57. 16-07-17 - @CBKevin
      https://forums.crackberry.com/showth...1#post12961780
    58. 16-07-17 - @SoxFan
      https://forums.crackberry.com/showth...1#post12960982
    59. 17-07-17 - @RigoMonster
      https://forums.crackberry.com/showth...1#post12962380
    60. 17-07-17 - @Gil Krief
      https://forums.crackberry.com/showth...1#post12962665
    61. 17-07-17 - @EvEr34
      https://forums.crackberry.com/showth...1#post12962708
    62. 17-07-17 - @charleslumpkin
      https://forums.crackberry.com/showth...1#post12962759
    63. 18-07-17 - @ejtwrx
      https://forums.crackberry.com/showth...1#post12963130
    64. 18-07-17 - @Mushu118
      https://forums.crackberry.com/showth...1#post12963334
    65. 18-07-17 - @j21jam6
      https://forums.crackberry.com/showth...1#post12964026
    66. 18-07-17 - @tegowner
      https://forums.crackberry.com/showth...1#post12963082
    67. 20-07-17 - @StoneOak
      https://forums.crackberry.com/showth...1#post12965547
    68. 21-07-17 - @pierino02
      https://forums.crackberry.com/showth...1#post12967067
    69. 22-07-17 - @Big Jatt
      https://forums.crackberry.com/showth...1#post12967587
    70. 22-07-17 - @o4liberty
      https://forums.crackberry.com/showth...1#post12968206
    71. 24-07-17 - @BLAZEDv3
      https://forums.crackberry.com/showth...1#post12968736
    72. 24-07-17 - @TSY#CB
      https://forums.crackberry.com/showth...1#post12968809
    73. 24-07-17 - @jtcrew88
      https://forums.crackberry.com/showth...1#post12969513
    74. 24-07-17 - @faithwalker
      https://forums.crackberry.com/showth...1#post12969013
    75. 24-07-17 - @BlackberriesMatter
      https://forums.crackberry.com/showth...1#post12969134
    76. 24-07-17 - @mariusvam
      https://forums.crackberry.com/showth...1#post12969149
    77. 25-07-17 - @Peter Fan
      https://forums.crackberry.com/showth...1#post12969574
    78. 25-07-17 - @Jim Bask
      https://forums.crackberry.com/showth...1#post12969787
    79. 26-07-17 - @miketedeschi
      https://forums.crackberry.com/showth...1#post12970856
    80. 27-07-17 - @RayFineR
      https://forums.crackberry.com/showth...1#post12971947
    81. 27-07-17 - @kanna87
      https://forums.crackberry.com/showth...1#post12972331
    82. 27-07-17 - @quorky
      https://forums.crackberry.com/showth...1#post12972360
    83. 27-07-17 - @oCUXo
      https://forums.crackberry.com/showth...1#post12971629
    84. 28-07-17 - @bsommerhalder
      https://forums.crackberry.com/showth...1#post12972543
    85. 28-07-17 - @jeet_rajpal
      https://forums.crackberry.com/showth...1#post12972703
    86. 28-07-17 - @fanisk
      https://forums.crackberry.com/showth...1#post12972935
    87. 28-07-17 - @spennygoose
      https://forums.crackberry.com/showth...1#post12972937







    - LIST UPDATED TO ADD IN MORE USERS
    -5/7/17 - Dang, 4 new reported cases today..
    -6/7/17 - Added 3 new reported cases
    -7/7/17 - Added 4 new reported cases
    -8/7/17 - Added 3 new reported cases
    -9/7/17 - Added 3 new reported cases
    -10/7/17 - Added 4 new reported cases
    -12/7/17 - Added 2 new reported cases
    -13/7/17 - Added 1 new reported cases
    -14/7/17 - Added 1 new reported cases
    -15/7/17 - Added 1 new reported cases
    -16/7/17 - Added 5 new reported cases
    -17/7/17 - Added 6 new reported cases
    -18/7/17 - Added 5 new reported cases
    -20/7/17 - Added 1 new reported cases
    -21/7/17 - Added 1 new reported cases
    -22/7/17 - Added 1 new reported cases
    -23/7/17 - Added 1 new reported cases
    -24/7/17 - Added 8 new reported cases
    -25/7/17 - Added 2 new reported cases
    -26/7/17 - Added new reported cases
    -27/7/17 - Added 3 new reported cases
    -28/7/17 - Added 4 new reported cases
    Last edited by Adi Marwan; 07-27-17 at 10:44 PM. Reason: LIST UPDATED
    thurask, Heavens1, ce71 and 7 others like this.
    07-03-17 10:09 PM
  17. giantrobo's Avatar
    https://forums.crackberry.com/blackb...-lift-1112212/

    Mine lifted also put me down, and several others posted about theirs lifting in the comments.
    07-03-17 10:19 PM
  18. canadianposte's Avatar
    During your "unproductiveness" did you see anything about TCL changing/adding sealant?
    07-03-17 10:29 PM
  19. Adi Marwan's Avatar
    https://forums.crackberry.com/blackb...-lift-1112212/

    Mine lifted also put me down, and several others posted about theirs lifting in the comments.
    I have updated the list. Must've mislooked your thread.. Sorry buddy
    07-03-17 11:01 PM
  20. Adi Marwan's Avatar
    During your "unproductiveness" did you see anything about TCL changing/adding sealant?
    None that I noticed. At first, I was trying to search for the phone models that was affected as well, but i found out that there were a lot of users didn't mention any models, where they bought it and when, or even the packaging date. So i left that out..

    But, i added the date of the report.. So, there are few cases reported in july as well. BUt not sure if it happens in July or not..
    07-03-17 11:03 PM
  21. jagrlover's Avatar
    Here's a colleague's phone. It happened on Friday. He says he didn't drop it. He got it less than 2 weeks ago. Rogers in Canada.
    Attached Thumbnails KEYone Screen Lift/Separation Megathread (READ 1ST POST)-75705.jpg  
    Bsbudd likes this.
    07-03-17 11:17 PM
  22. Uzi's Avatar
    Omg rubber ban lol
    giantrobo likes this.
    07-03-17 11:18 PM
  23. giantrobo's Avatar
    I have updated the list. Must've mislooked your thread.. Sorry buddy
    No problem man! Thanks so much for taking the time to aggregate all these problems!
    07-03-17 11:19 PM
  24. jagrlover's Avatar
    Here's a colleague's phone. It happened on Friday. He says he didn't drop it. He got it less than 2 weeks ago. Rogers in Canada.
    The first photo didn't upload for some reason.
    Attached Thumbnails KEYone Screen Lift/Separation Megathread (READ 1ST POST)-75706.jpg  
    07-03-17 11:23 PM
  25. jamielall's Avatar
    I sent mine back to Blackberry last week. Was told the replacement will arrive sometime this week. So far I've been pleased with the process, sent them photos and they agreed to do the replacement without any further hassle.
    07-04-17 12:43 AM
1,317 123 ...

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