My KEYone slipped onto the floor. It had a case on it but the screen came loose. I carefully put it back in place but nothing came onto the screen even though the phone itself was still working. I was devastated. It happened Monday evening. I called BlackBerry Mobile support and it was early enough that someone was still there to take calls. They set me up to send it in for repair and said it would not cost me anything. They were very considerate when they spoke to me. I just hope they can fix it and get it back to me as soon as possible. I was NOT expecting this after having it for 21 months. You see, it is one that I won here at CrackBerry. Right when it was first released. I am hoping for the best. FEDEX said it would arrive at the facility address on Friday which means it will not show up here till next week at the earliest. It was sent to a facility in Florida (I am in Oregon) via FEDEX (probably expedited ground). FORTUNATELY I still have my PRIV which was in semi retirement. It has stepped up to serve me again full time, just like a true veteran. I took some photos of the sunset with it yesterday and it reminded me of how great its camera is for sunset photos. I will probably post a few in the PRIV photo thread!
PS I was going to photograph it lying forlornly on the floor with the screen askew but I just wanted to see if the screen would work when I carefully put it into place. But alas....