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Post here if you have issues with your KEYone screen detaching from the phone body, partially or completely.
If you have an issue, please post with photos, your device model, and when and where you bought it.
If your screen has detached, you should contact your vendor/carrier/BlackBerry Mobile and get your warranty replacement in order.
If you want to know how old your device is, follow the instructions in post 708.
Semi-running total of how many screens have fallen off: 303 (as of 23 May 2018)
The first case reported @The_Q
/blackberry-keyone-f445/keyone-screen-has-come-off-after-small-drop-1109491/
Number 1
I returned mine to BestBuy today after the bottom right corner of the screen came off yesterday. Phone was never dropped and mostly in a case, had it for exactly 2 weeks. Will not order a new one until there is proof that BlackberryMobile has fixed the issue. BB Keyone GSM on T-Mobile. Device was great and I loved it, but this build quality is unacceptable.
can't you bring the content of other threads into this one?
I thinking just the poster name and pic only
Purchase from Amazon on May 30th. Used it for two weeks until I noticed the bottom right corner lifted.
I asked amazon for the replacement. And finger crossed hoping for the new one is fine since it is from different batch.
I literally babies my phone ... never dropped or bent for testing. But it still happened to me. :(
Number 3 ?
Did you check for a build date on the box of the first one?
Ok another victim here. Ordered mine on May 31st via Amazon and received it June 2nd. Have always had it in its case and I believe I dropped it once on carpet. No {apparent} damage at all, but today I noticed while typing that the screen would actually sink while I was touching the screen then realized the bottom edge now lifts.
I will exchange it via Amazon for another that hopefully has the issue addressed. I really love the phone and its been great (battery, photos, etc) so I plan to stick with it.
Where is the build date on the box?
Attachment 425441Attachment 425442Attachment 425443 I paid almost $700 to get a phone that is now held together by two pieces of scotch tape. What a joke.....
I think it should be incorporated into one of the labels with bar code or serial or other number. It is generally in the DDMMYY (YYYY?) format. But I also think that I've read some folks say it is not on their box. So maybe it has been eliminated. In any event most believe it was the date the unit was BOXED and not when it was assembled. So it could have been in inventory for a week, month or longer before boxing.
This list should be a sticky!
I started a thread but I just wanted to add to this list.
https://forums.crackberry.com/blackb...e-1113115-new/
KEYone US GSM
Bought on May 30th from Amazon.com
Attachment 426147
Same day I ordered mine and the same day I got mine, looks like I'm nexted lol.
How did you go about getting ahold of Amazon in this matter?
I just ordered a new one and once the new one arrived a I returned the old one as 'defective. No problems and got a credit immediately after it was shipped back.
So I need to pay for another one and then I get money back?
I was so unproductive at work today I decided to search for screen lifts issues. Skimming through the KEYone forum, I made a list of users experiencing the screen lifts/detached/fell/whatever together with a link to the respective post.
Now some might say this is pointless, unneccessary, etc, but hey, I got nothing to do, and trying to make myself productive LOL! :rotfl::rotfl:
Most of the issues I found were largely reported in this forum, while a few cases were sourced from twitter, and others.
I might have overlooked some reports, but I gathered about 50 cases so far as of today (some post reported 2-4 different cases). I have also separated into 2 categories, with and without photos.
I'm not sure how to mention users here on the forum, so I just added "@" in front of the username hoping them to report back the situation whether they have it replaced, or refund, or DIY fix..
So, in no particular order, here goes.. I'll try to keep this list updated.. or you could add yourself in the list =)
@thurask - You can paste this at the first post if you want to..
REPORTED SCREEN LIFTS ISSUES WITH PHOTOS
- 26-05-17 - @The_Q
https://forums.crackberry.com/showth...1#post12889883- 30-05-17 - @Noodles900
https://forums.crackberry.com/showth...1#post12895101- 09-06-17 - @takeo
https://forums.crackberry.com/showth...1#post12914610- 17-06-17 - Display Phone CPW
https://forums.crackberry.com/showth...1#post12926519- 17-06-17 - Display Phone Vodafone
https://forums.crackberry.com/showth...1#post12926519- 18-06-17 - @destiny.seeker
https://forums.crackberry.com/showth...1#post12940866- 14-06-17 - @senortabasco
https://forums.crackberry.com/showth...1#post12922210- 15-06-17 - @Obster
https://forums.crackberry.com/showth...1#post12924317- 19-06-17 - @jamielall
https://forums.crackberry.com/showth...1#post12929869- 22-06-17 - @hjc73734
https://forums.crackberry.com/showth...1#post12935089- 02-06-17 - @daytrade
https://forums.crackberry.com/showth...1#post12901452- 28-06-17 - @uazwildcat
https://forums.crackberry.com/showth...1#post12941977- 01-07-17 - @Obermuckel
https://forums.crackberry.com/showth...1#post12946533- 03-07-17 - @scott8629
https://forums.crackberry.com/showth...1#post12947594- 29-06-17 - @RezzaBuh
https://forums.crackberry.com/showth...1#post12943436- 02-07-17 - @herr_tan
https://forums.crackberry.com/showth...1#post12947609- 12-06-17 - @FishhPoohh
https://forums.crackberry.com/showth...1#post12918614- 15-06-17 - @giantrobo
https://forums.crackberry.com/showth...1#post12924549- 03-07-17 - @Cupillac – His Father
https://forums.crackberry.com/showth...1#post12926536- 17-06-17 - @dicky snapples
https://forums.crackberry.com/showth...1#post12926895- 04-07-17 - @jagrlover
https://forums.crackberry.com/showth...1#post12949501- 24-06-17 - Mistah J (Twitter)
https://twitter.com/mr_javilen/statu...59276125618176- 15-06-17 - @Christopher Ortiz
https://twitter.com/chrisortizATX/st...81383950196737- 26-06-17 - @Julian Finn
https://twitter.com/EmolumentJules/s...98692414824448- 20-06-17 - @erin Lawrence
https://erinlyyc.com/2017/06/20/blac...tphone-review/- 5-7-17 - @step07
https://forums.crackberry.com/showth...1#post12950384- 7-7-17 - @zambanini
https://forums.crackberry.com/showth...1#post12952138- 7-7-17 - @OnMedic2000
https://forums.crackberry.com/showth...1#post12952644- 7-7-17 - @knibbeone
https://forums.crackberry.com/showth...1#post12953827- 09-07-17 - @psychofox13
https://forums.crackberry.com/showth...1#post12954818- 10-07-17 - @iToya
https://forums.crackberry.com/showth...1#post12956189- 12-07-17 - @Mtro
https://forums.crackberry.com/showth...1#post12957852- 17-07-17 - @Addict9700
https://forums.crackberry.com/showth...1#post12962338- 18-07-17 - @Foddy
https://forums.crackberry.com/showth...1#post12963891- 18-07-17 - @NinjaRAT
https://forums.crackberry.com/showth...1#post12963622- 23-07-17 - @moodybb
https://forums.crackberry.com/showth...1#post12968206- 24-07-17 - @kchronic
https://forums.crackberry.com/showth...1#post12968726- 26-07-17 - @Noordenneonline
https://forums.crackberry.com/showth...1#post12970941- 26-07-17 - @cespinal
https://forums.crackberry.com/showth...1#post12971402
REPORTED SCREEN LIFTS ISSUES WITHOUT PHOTOS
- 05-06-17 - @rashy
https://forums.crackberry.com/showth...1#post12905924- 05-06-17 - @Jackson15
https://forums.crackberry.com/showth...1#post12906369- 15-06-17 - @Oiche-Shamhna
https://forums.crackberry.com/showth...1#post12923711- 24-06-17 - @Sharkfinger
https://forums.crackberry.com/showth...1#post12938139- 25-06-17 - @pajd100
https://forums.crackberry.com/showth...1#post12938598- 28-06-17 - @hoytbowhunter
https://forums.crackberry.com/showth...1#post12942273- 18-06-17 - @mmeiners
https://forums.crackberry.com/showth...1#post12928356- 19-06-17 - @gmvincent
https://forums.crackberry.com/showth...1#post12929642- 21-06-17 - @kris3kgt
https://forums.crackberry.com/showth...1#post12932638- 19-06-17 - @flip68
https://forums.crackberry.com/showth...1#post12929854- 02-06-17 - @hnguyen
https://forums.crackberry.com/showth...1#post12901479- 02-06-17 - @Witmen
https://forums.crackberry.com/showth...1#post12902416- 04-06-17 - @Eychei
https://forums.crackberry.com/showth...1#post12904711- 11-06-17 - @lee-pa
https://forums.crackberry.com/showth...1#post12917255- 21-06-17 - @[email protected]
https://forums.crackberry.com/showth...1#post12933087- 22-06-17 - @steve er
https://forums.crackberry.com/showth...1#post12935145- 23-06-17 - @Matthew Davis7
https://forums.crackberry.com/showth...1#post12935824- 26-06-17 - @Fighting_Falcon
https://forums.crackberry.com/showth...1#post12940334- 28-06-17 - @galifreiankid - 2 Cases reported in single post
https://forums.crackberry.com/showth...1#post12941848- 28-06-17 - @hoytbowhunter - 4 Cases reported in single post
https://forums.crackberry.com/showth...1#post12942240- 29-06-17 - @smertz
https://forums.crackberry.com/showth...1#post12943973- 24-06-17 - @Dante Ventu
https://forums.crackberry.com/showth...1#post12938044- 27-06-17 - @CrackBerry Question (Unregistered)
https://forums.crackberry.com/showth...1#post12941631- 28-06-17 - @DecAway
https://forums.crackberry.com/showth...1#post12942162- 30-06-17 - @Backprop
https://forums.crackberry.com/showth...1#post12944836- 30-06-17 - @HGBINDC
https://forums.crackberry.com/showth...1#post12945373- 30-06-17 - @Ingear
https://forums.crackberry.com/showth...1#post12945432- 18-06-17 - @Sean French
https://twitter.com/SeanFrench1/stat...33005002592257- 17-06-17 - @MICHAEl Gendron
https://twitter.com/michaelgendron/s...31922602229760- 03-07-17 - @SeanZZ
https://forums.crackberry.com/showth...1#post12948463- 27-06-17 - @Cupillac – His Brother
https://forums.crackberry.com/showth...1#post12940448- 04-07-17 - @4everForever
https://forums.crackberry.com/showth...1#post12949619- 04-07-17 - @Sohan Tanna
https://forums.crackberry.com/showth...1#post12949663- 04-07-17 - @DocGo
https://forums.crackberry.com/showth...1#post12950019- 05-07-17 - @scada.shawn
https://forums.crackberry.com/showth...1#post12950028- 05-07-17 - @Manu Sekhri1
https://forums.crackberry.com/showth...1#post12950605- 06-07-17 - @prowlers
https://forums.crackberry.com/showth...1#post12951047- 06-07-17 - @ProjectBrett
https://forums.crackberry.com/showth...1#post12951041- 06-07-17 - @Gonza38
https://forums.crackberry.com/showth...1#post12951917- 06-07-17 - @eventfulsean
https://forums.crackberry.com/showth...1#post12951223- 07-07-17 - @SK122387
https://forums.crackberry.com/showth...1#post12952239- 08-07-17 - @junny89
https://forums.crackberry.com/showth...1#post12952544- 08-07-17 - @rx8er
https://forums.crackberry.com/showth...1#post12953558- 08-07-17 - @Kymbo66
https://forums.crackberry.com/showth...1#post12953776- 09-07-17 - @huckstero
https://forums.crackberry.com/showth...1#post12954519- 09-07-17 - @Bsbudd
https://forums.crackberry.com/showth...1#post12954739- 10-07-17 - @lal2000
https://forums.crackberry.com/showth...1#post12956003- 10-07-17 - @thackpr0
https://forums.crackberry.com/showth...1#post12956176- 10-07-17 - @MikeWrightBB
https://forums.crackberry.com/showth...1#post12956309- 13-07-17 - @joshuakamens
https://crackberry.com/blackberry-ke...ort-center-app- 14-07-17 - @Trevor_Pott
https://forums.crackberry.com/showth...1#post12959905- 15-07-17 - @L_O_D_B
https://forums.crackberry.com/showth...1#post12961029- 16-07-17 - @Nels
https://forums.crackberry.com/showth...1#post12961235- 16-07-17 - @b1mmuo27
https://forums.crackberry.com/showth...1#post12961518- 16-07-17 - @Vegano
https://forums.crackberry.com/showth...1#post12961695- 16-07-17 - @Str8_face
https://forums.crackberry.com/showth...1#post12961780- 16-07-17 - @CBKevin
https://forums.crackberry.com/showth...1#post12961780- 16-07-17 - @SoxFan
https://forums.crackberry.com/showth...1#post12960982- 17-07-17 - @RigoMonster
https://forums.crackberry.com/showth...1#post12962380- 17-07-17 - @Gil Krief
https://forums.crackberry.com/showth...1#post12962665- 17-07-17 - @EvEr34
https://forums.crackberry.com/showth...1#post12962708- 17-07-17 - @charleslumpkin
https://forums.crackberry.com/showth...1#post12962759- 18-07-17 - @ejtwrx
https://forums.crackberry.com/showth...1#post12963130- 18-07-17 - @Mushu118
https://forums.crackberry.com/showth...1#post12963334- 18-07-17 - @j21jam6
https://forums.crackberry.com/showth...1#post12964026- 18-07-17 - @tegowner
https://forums.crackberry.com/showth...1#post12963082- 20-07-17 - @StoneOak
https://forums.crackberry.com/showth...1#post12965547- 21-07-17 - @pierino02
https://forums.crackberry.com/showth...1#post12967067- 22-07-17 - @Big Jatt
https://forums.crackberry.com/showth...1#post12967587- 22-07-17 - @o4liberty
https://forums.crackberry.com/showth...1#post12968206- 24-07-17 - @BLAZEDv3
https://forums.crackberry.com/showth...1#post12968736- 24-07-17 - @TSY#CB
https://forums.crackberry.com/showth...1#post12968809- 24-07-17 - @jtcrew88
https://forums.crackberry.com/showth...1#post12969513- 24-07-17 - @faithwalker
https://forums.crackberry.com/showth...1#post12969013- 24-07-17 - @BlackberriesMatter
https://forums.crackberry.com/showth...1#post12969134- 24-07-17 - @mariusvam
https://forums.crackberry.com/showth...1#post12969149- 25-07-17 - @Peter Fan
https://forums.crackberry.com/showth...1#post12969574- 25-07-17 - @Jim Bask
https://forums.crackberry.com/showth...1#post12969787- 26-07-17 - @miketedeschi
https://forums.crackberry.com/showth...1#post12970856- 27-07-17 - @RayFineR
https://forums.crackberry.com/showth...1#post12971947- 27-07-17 - @kanna87
https://forums.crackberry.com/showth...1#post12972331- 27-07-17 - @quorky
https://forums.crackberry.com/showth...1#post12972360- 27-07-17 - @oCUXo
https://forums.crackberry.com/showth...1#post12971629- 28-07-17 - @bsommerhalder
https://forums.crackberry.com/showth...1#post12972543- 28-07-17 - @jeet_rajpal
https://forums.crackberry.com/showth...1#post12972703- 28-07-17 - @fanisk
https://forums.crackberry.com/showth...1#post12972935- 28-07-17 - @spennygoose
https://forums.crackberry.com/showth...1#post12972937
- LIST UPDATED TO ADD IN MORE USERS
-5/7/17 - Dang, 4 new reported cases today..
-6/7/17 - Added 3 new reported cases
-7/7/17 - Added 4 new reported cases
-8/7/17 - Added 3 new reported cases
-9/7/17 - Added 3 new reported cases
-10/7/17 - Added 4 new reported cases
-12/7/17 - Added 2 new reported cases
-13/7/17 - Added 1 new reported cases
-14/7/17 - Added 1 new reported cases
-15/7/17 - Added 1 new reported cases
-16/7/17 - Added 5 new reported cases
-17/7/17 - Added 6 new reported cases
-18/7/17 - Added 5 new reported cases
-20/7/17 - Added 1 new reported cases
-21/7/17 - Added 1 new reported cases
-22/7/17 - Added 1 new reported cases
-23/7/17 - Added 1 new reported cases
-24/7/17 - Added 8 new reported cases
-25/7/17 - Added 2 new reported cases
-26/7/17 - Added new reported cases
-27/7/17 - Added 3 new reported cases
-28/7/17 - Added 4 new reported cases
https://forums.crackberry.com/blackb...-lift-1112212/
Mine lifted also put me down, and several others posted about theirs lifting in the comments.
During your "unproductiveness" did you see anything about TCL changing/adding sealant?
I have updated the list. Must've mislooked your thread.. Sorry buddy
None that I noticed. At first, I was trying to search for the phone models that was affected as well, but i found out that there were a lot of users didn't mention any models, where they bought it and when, or even the packaging date. So i left that out..
But, i added the date of the report.. So, there are few cases reported in july as well. BUt not sure if it happens in July or not..
Here's a colleague's phone. It happened on Friday. He says he didn't drop it. He got it less than 2 weeks ago. Rogers in Canada.
Omg rubber ban lol
No problem man! Thanks so much for taking the time to aggregate all these problems!
The first photo didn't upload for some reason.
I sent mine back to Blackberry last week. Was told the replacement will arrive sometime this week. So far I've been pleased with the process, sent them photos and they agreed to do the replacement without any further hassle.
