[Matthew Davis7]

How many devices sold is not that many?

[eldeadache]

Telus had 1108 in stock on May 31st for business only and are currently sold out. Rogers and bell took pre-orders so it's highly likely they sold considerably more than that. That's easily 5-6000 phones just in Canada. So 15,000 worldwide is probably a low number.

15 phones with a screen lift problem out of 15,000 is 1/10 of 1%. That is far from the epidemic some of you make it out to be.

Just my 2 cents

Source for these numbers?

[Matthew Davis7]

You will have to put the missing glue yourself...

Posted via CB10

A couple dots of super glue under the edges of my Passport screen did the trick. Kinda hope I don't have to do it with my KEYone, though!

[erinsteadman]

Source for these numbers?

I ordered mine on May 31 through Telus Business at 11pm. My sales rep told me they had 1108 in the warehouse still when he shipped mine. The arrived 2 days later, so I have no reason not to believe him.

Considering Telus was only planning on selling to business at the time and both Bell and Rogers had been taking pre-orders for 2 weeks, I would say it's safe to assume they had at least double the number Telus had just for business.

Uk has been for sale in and out of stock for a month and a half. US is 10x the population of Canada and have sold out and been re-stocked a # of times. and there are what at least 8 other countries where it's been released now.

I would guess they've sold well over 50,000 KEYone's by now which makes the percentage that much smaller.

[eldeadache]

I ordered mine on May 31 through Telus Business at 11pm. My sales rep told me they had 1108 in the warehouse still when he shipped mine. The arrived 2 days later, so I have no reason not to believe him.

Considering Telus was only planning on selling to business at the time and both Bell and Rogers had been taking pre-orders for 2 weeks, I would say it's safe to assume they had at least double the number Telus had just for business.

Uk has been for sale in and out of stock for a month and a half. US is 10x the population of Canada and have sold out and been re-stocked a # of times. and there are what at least 8 other countries where it's been released now.

I would guess they've sold well over 50,000 KEYone's by now which makes the percentage that much smaller.

50,000 hahahahaha. No.

Even with 1108 KEYones for business... How can we be sure that 50 of these didn't get returned with a screen issue? Businessmen won't come to CrackBerry to cry about their phone.

[thurask]

15 phones with a screen lift problem out of 15,000 is 1/10 of 1%. That is far from the epidemic some of you make it out to be.

0.1% is how many Note 7s Samsung said were vulnerable to explosion (let alone actually exploded), just for the record.

[erinsteadman]

Correct, even that is probably too low. Feel free to be a naysayer if you want, but even on Crackberry the # of people without a problem far outweigh's the # of people with the problem.

I'm guessing 1% failure rate may start to raise some eyebrows with a manufacturer, but that would mean they'd only sold 1500 phones worldwide in 6 weeks which is ludicrous.

[erinsteadman]

0.1% is how many Note 7s Samsung said were vulnerable to explosion (let alone actually exploded), just for the record.

Yes, and that is a safety issue so you would expect the % at which they would react would be substantially higer.

[eldeadache]

Correct, even that is probably too low.

You're delusional.

[erinsteadman]

You're delusional.

You're right of course. They probably only released 100 total per country times 15 countries for a grand total of 1500 KEYone's assuming they all sold out for a grand failure rate of 1% of phones. That makes much more sense

[Jose Vazquez5]

I wish there was a way to know if your device is defective before the screen falls off. I sold my old device so I don't know what I will do if my screen falls off.
What I find interesting is that this device was first seen in January and released in the last days of April so you're telling me that in those 4 months nobody in TCL realized that the screens were prone to popping out with the amount or quality of glue they were using?

[kris3kgt]

Thanks for the update.

Are you finding no adhesive at all? Even a very light strip to act as a possible moisture seal? Both JerryRig and Kevin's test show that there is something along the edge.

ShopBB would request a credit card as collateral, if they were to send you a replacement device /first/. It's what Apple does too. There was a whole long thread where someone had a broken BB10 device and he wanted BB to ship a device first, without giving a credit card, and trust that he'll send the old one back. He was upset that they didn't trust him. I doubt it was personally against him, just standard protocol to ensure that people do send the defective device back.

I took a video which I will probably post up later this weekend and share. It seems more like a very thin-like layer of a weatherstrip but no glue. No adhesive. Nothing stuck to my fingers when inspecting it. Its hot in Texas. I would have at least felt something. Nada!

I guess since I was part of the media (former BlackBerry Empire Executive Editor) BB would ship me devices without needing to leave a credit card. I could imagine as Chen and his people came in, their policies changed too.

[kris3kgt]

@kris3kgt - Did something specifically happen to have the screen pop off? What I mean is did it drop or get twisted extraordinarily?

Nope. Other than placing/taking out of my pocket and setting it on my desk and nightstand to charge. It never fell on the ground.

[cbvinh]

I wish there was a way to know if your device is defective before the screen falls off. I sold my old device so I don't know what I will do if my screen falls off.
What I find interesting is that this device was first seen in January and released in the last days of April so you're telling me that in those 4 months nobody in TCL realized that the screens were prone to popping out with the amount or quality of glue they were using?

If the screen comes off in the first year, you're 100% entitled to use the warranty. Yes, it's a hassle to have to replace and deal with the situation, but it's doable. So far, it sounds like the return policy is to send back the defective unit and a replacement will be sent, but if they allow credit cards as collateral, then perhaps you can use the defective unit, carefully, until the replacement arrives, and then send the defective one back. As for switching devices on Android, you can back up to Google or use BlackBerry's transfer app.

They teased with prototypes in the last week of January at CES. They had more prototypes for MWC. Again, these are hand-built or very limited production runs on an assembly line that's different than the full production run. Chances are, these devices are very different in build than the ones out today. Further, the adhesive and methods they've used probably have worked before, so there's no reason to question what worked before wouldn't work again. Basically, four months haven't elapsed where something would have shown up because the full production run models haven't been sitting around and in use.

[cbvinh]

I took a video which I will probably post up later this weekend and share. It seems more like a very thin-like layer of a weatherstrip but no glue. No adhesive. Nothing stuck to my fingers when inspecting it. Its hot in Texas. I would have at least felt something. Nada!

I guess since I was part of the media (former BlackBerry Empire Executive Editor) BB would ship me devices without needing to leave a credit card. I could imagine as Chen and his people came in, their policies changed too.

I look forward to seeing the video.

I will be taking my KEYone on vacation, to a very hot and humid place. I'll get to see first hand how it fairs in hot weather.

Ah, you were part of a group of known persons to BlackBerry. I can understand why they would want a credit card number for a random person calling them up to say that they want a replacement. If a defective unit isn't returned, what recourse do they have? I don't think it's a policy that Chen put in place. It's pretty standard. When I quoted to the person who wanted the replacement, the lines from Apple's warranty service, he disregarded it, saying that he shouldn't have to do it because he's trustworthy. How would anyone know that for sure?

[tango59]

I think it is time to try something else maybe Google pixel

[thurask]

I think it is time to try something else maybe Google pixel

If you can find one.

[Alain_A]

If you can find one.

why, they don't make them anymore?

[Alain_A]

If you can find one.

why, they don't make them anymore?

[JeBe4]

Yikes! I want to "test" my unit. It isn't fair to not misuse your device, drop it, etc. But have a screen fall out on you after your return period and be stuck without a device, archaic mailing in defective unit, waiting for a refurb! I need to find a spare phone and return this and wait until this is fully resolved. If they give you a new KEYᵒⁿᵉ then cool but why should I be inconvenienced because the screen falls off

[thurask]

why, they don't make them anymore?

They didn't make too many of them, especially if one wants a particular model. My carrier doesn't have any 128GB models (a must without a SD card), the Google Store was out of stock at the time, and I didn't want to spend several hundred dollars extra to try my luck on eBay, hence the S8+.

[anon(870071)]

I know there are those who say theirs are without problems but I have this feeling that as time goes on all will have the same issue.

The ones that won't suffer from this issue are probably those that have been made after the issue was discovered.

Posted via CB10

From what I gather it may just be a few devices in a manufacturing lot/batch. Heather I've already dropped my device a few times and zero issues of the screen peeling away! Kevin purchased all of his test devices from Rogers Wireless where I got mine as well. It was part of the initial batch that they got prior for launch day! I've been checking quite frequently the screen edges and so far everything seems fine!

[butchowens]

I have purchased two of them.

One via Amazon that arrived about a week ago as they (Amazon) ran out.

I bought the other on from the UK shortly after launch but received it about three weeks ago.

if the screen lifts on the UK version I have I will be sure to let everyone know.

I cannot imagine this won't get corrected in time and they'd be stupid not to.
Production issues happen.

If all else fails I will be epoxying the screen back in place on my own.

I get that people are pissed but this will pass.

Jumping ship is a choice but after all of this time with BlackBerry I don't plan to just yet.

Hell my Dakota is finally going in for the passenger airbag inflator (Remember Takata ?)

Relax.....life goes on

[Uzi]

/blackberry-keyone-f445/keyone-screen-lift-separation-megathread-read-1st-post-1112475/

[chain13]

I ordered mine on May 31 through Telus Business at 11pm. My sales rep told me they had 1108 in the warehouse still when he shipped mine. The arrived 2 days later, so I have no reason not to believe him.

Considering Telus was only planning on selling to business at the time and both Bell and Rogers had been taking pre-orders for 2 weeks, I would say it's safe to assume they had at least double the number Telus had just for business.

Uk has been for sale in and out of stock for a month and a half. US is 10x the population of Canada and have sold out and been re-stocked a # of times. and there are what at least 8 other countries where it's been released now.

I would guess they've sold well over 50,000 KEYone's by now which makes the percentage that much smaller.

Because nobody bends their phone in normal life. Most cases happened when it drops or something, that make the percentage small. Eventhough, those small numbers couldn't verify the problem, because the problem is actually here no matter how small it happen per devices.