[LeBruv]

Just give up on the keyboard dream and buy a oneplus 5 for the same price and have it utterly destroy every other device out there. Seriously only one manufacturer can give us a proper pkb and the phone is an overpriced underspeced poorly built pile of garbage. I've waited years for this device and can't justify buying it at all.

Honestly, I was willing to accept the price but seeing all these issues has got me bitterly disappointed. I can pay above-average prices but I expect a certain quality in return.

For me, BlackBerry phones have been reliable throughout the years which is why I never moved to another brand. Now, it seems like TCL has wrecked that image.

[Lobwedgephil]

I suspect they didn't use enough adhesive! There's quite a bit of adhesive used in securing part of the phone like the battery!

They used zero adhesive, like all KeyOne's it appears.

[ice_j]

Wow, I already experienced the double typing issue on the Q10. After 3.5 years and one replacement I changed my daily driver due to a broken R key. Back in January I stopped waiting for the Keyone and bought a DTEK60. That was probably the better decision regarding this thread. Do you guys think that they will increase the build quality for future devices? This typical "ping-pong" by the support for such an expensive device is not promising

[gizmo21]

Welp, according to Zack Nelson from JerryRig, there is apparently no adhesive under the display.

That's actually pretty shocking.

Hhm The_Q you are on video now, guess you rather wouldn't be.

[oldmangeddyboy]

Hhm The_Q you are on video now, guess you rather wouldn't be.

Jesus that was so painful to watch.

[ajwan]

Good news looks like the tech sites have gotten wind of this and are pressing TCL for answers. Lets hope this matter is resolved soon.

https://www.theverge.com/circuitbrea...e-pop-off-drop

I for one have cancelled my shopcrackberry.ca pre-order from this issue as well as the reception issue.

[D13H4RD2L1V3]

I really hope this is resolved.

I actually loved that phone.

[qwerty4ever]

It is possible the support representative who called the OP truly did not have time previously to contact him. in the typical call centre support representatives are alloted approximately 15-30 minutes for follow-up activities which includes outbound calls to customers.

[takeo]

They used zero adhesive, like all KeyOne's it appears.

My KeyOne, bought 2 weeks ago, also suddenly was left with one side of the screen de-attached... WTF.

And, no, I did not drop it!!!



After so many years of loving BBs and coming back to KeyOne because it was about damn time, I am honestly hugely disappointed.

[johnnydoesai]

Holy smokes...that's what I worried as well...not drops, but flexes under normal use causing the screen the pop out...

I hope BB'/TCL do a recall ....I bought mine from Clove so I am not sure how I can do it, but I really hope so..

[Uzi]

My KeyOne, bought 2 weeks ago, also suddenly was left with one side of the screen de-attached... WTF.

And, no, I did not drop it!!!



After so many years of loving BBs and coming back to KeyOne because it was about damn time, I am honestly hugely disappointed.

Number 10

[Johberry]

My KeyOne, bought 2 weeks ago, also suddenly was left with one side of the screen de-attached... WTF.

And, no, I did not drop it!!!



After so many years of loving BBs and coming back to KeyOne because it was about damn time, I am honestly hugely disappointed.

WHAT. So disappointing.

So sorry this happened to your phone!

I hope keeping mine In a case will prevent something like this from happening to my KEYone. Gees...

[takeo]

WHAT. So disappointing.

So sorry this happened to your phone!

I hope keeping mine In a case will prevent something like this from happening to my KEYone. Gees...

Yeah thanks, it sucks.

[Johberry]

Yeah thanks, it sucks.

Are you getting a replacement... or refund?!

I imagine being livid if this happened to mine after only two weeks.

[Matty]

Us: what do we want? A removable battery!

Us: when do we want it? Now!

Blackberry / TCL: instructions not clear, produced a removable screen 😃 lol

[takeo]

Are you getting a replacement... or refund?!

I imagine being livid if this happened to mine after only two weeks.

I have yet to get a clear response from the dealer on this - I bought it with 1 year warranty, but I think he is a bit lost too at this moment, how this will be processed, he saw multiple BB KeyOne's having this issue.

[Uzi]

I have yet to get a clear response from the dealer on this - I bought it with 1 year warranty, but I think he is a bit lost too at this moment, how this will be processed, he saw multiple BB KeyOne's having this issue.

Good luck man! He saw? What you mean by that?

[papped]

I wouldn't bother with a replacement for this issue, you are inheriting the same problem again. Either you fix it yourself or get a refund.

[JeBe4]

recall by Friday EST

[takeo]

He has received multiple complaints with the same issue!

Thanks btw.

[Tim-ANC]

Number 10

It seems a few weeks after normal use, this problem manifests.

[Uzi]

He has received multiple complaints with the same issue!

Thanks btw.

Wow

[tw1g_007]

He has received multiple complaints with the same issue!

Thanks btw.

This is insane. So either a lawsuit at this point (if warranty isn't enforced) or a massive recall. I knew BlackBerry was incompetent but this is astonishing and yet not so surprised. My device is flawless but now I'm not even sure what the future holds.

[Tim-ANC]

My KeyOne, bought 2 weeks ago, also suddenly was left with one side of the screen de-attached... WTF.

And, no, I did not drop it!!!



After so many years of loving BBs and coming back to KeyOne because it was about damn time, I am honestly hugely disappointed.

What country did you buy your K1 in or from?

[Yeastmode]

Wow my keyone is great so far. Dropped it already and had no issues...sucks to hear about you fellas