11-03-17 06:31 PM
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  1. anon(3641385)'s Avatar
    Time to get a replacement from BlackBerry Mobile as offered since you didn't try to return to CPW prior to 30 days. A poster actually posted that here 4-5 days ago.


    Regardless, if there is any doubt of getting refund at least get a new KEYone from BlackBerry Mobile as offered.
    Would your credit card cover the purchase?
    OP did notify within 30 days, he went to the store
    05-29-17 09:57 PM
  2. Pinot2015's Avatar
    OP did notify within 30 days, he went to the store
    Then a CPW issue unfortunately.
    I know this all sucks but it's time to get a new replacement as offered by BlackBerry Mobile.
    05-29-17 10:01 PM
  3. anon(3641385)'s Avatar
    Then a CPW issue unfortunately.
    I know this all sucks but it's time to get a new replacement as offered by BlackBerry Mobile.
    OP requests money back, and is likely entitled to it (as per his research)
    05-29-17 10:04 PM
  4. Pinot2015's Avatar
    OP requests money back, and is likely entitled to it (as per his research)
    Yes correct from CPW. But that sounds like quite the battle with CPW. Hopefully it works. But he does have option B to get a new device asap within one year from BlackBerry Mobile.
    Which is the same policy that Apple has without buying Apple Care Plus.
    Actually they have a 14 day policy for returns and one year for defective phones like this KEYone.
    05-29-17 10:13 PM
  5. Noodles900's Avatar
    Looks like I'm the second! Mine fell out this morning. Completely unprovoked. Contacting CPW now.
    05-30-17 04:21 AM
  6. Alain_A's Avatar
    Looks like I'm the second! Mine fell out this morning. Completely unprovoked. Contacting CPW now.
    Pic???
    andy957 likes this.
    05-30-17 04:27 AM
  7. Alain_A's Avatar
    I guess this thread is better keep rolling
    05-30-17 04:28 AM
  8. Noodles900's Avatar
    Pic???
    Attached Thumbnails KEYone screen has come off after small drop-image.jpg  
    stlabrat likes this.
    05-30-17 04:35 AM
  9. Tim-ANC's Avatar
    Looks like I'm the second! Mine fell out this morning. Completely unprovoked. Contacting CPW now.
    If you post pics, I want to see the frame section where the screen fits in for evidence of missing adhesive.
    andy957 likes this.
    05-30-17 04:36 AM
  10. Noodles900's Avatar
    I can't find any evidence of any glue or tape that should hold it down.
    Tim-ANC likes this.
    05-30-17 04:37 AM
  11. Alain_A's Avatar
    If you post pics, I want to see the frame section where the screen fits in for evidence of missing adhesive.
    What his words is not good enough?
    05-30-17 04:38 AM
  12. anon(3641385)'s Avatar
    I can't find any evidence of any glue or tape that should hold it down.
    Thank you for posting re your screen, I ask that you ignore any naysayers that may come along 😀

    Could you please identify the date on the KEYᵒⁿᵉ box.
    05-30-17 04:41 AM
  13. Alain_A's Avatar
    Thank you for posting re your screen, I ask that you ignore any naysayers that may come along

    Could you please identify the date on the KEYᵒⁿᵉ box.
    Apparently that date is just the packaging not mfg
    05-30-17 04:43 AM
  14. Alain_A's Avatar
    When did you buy it?

    Op will be please to see that he is not alone
    05-30-17 04:47 AM
  15. Noodles900's Avatar
    If you post pics, I want to see the frame section where the screen fits in for evidence of missing adhesive.
    Unless the black edging around the outside of the frame is the glue, there isn't any sign of anything sticky at all.
    Attached Thumbnails KEYone screen has come off after small drop-image.jpg  
    stlabrat likes this.
    05-30-17 04:49 AM
  16. Tim-ANC's Avatar
    I can't find any evidence of any glue or tape that should hold it down.
    Thanks, appears to be the same situation as the OP.
    05-30-17 04:51 AM
  17. anon(3641385)'s Avatar
    Apparently that date is just the packaging not mfg
    It'll do for the moment....
    05-30-17 04:54 AM
  18. Tim-ANC's Avatar
    I have this vision in my head that right now every K1 owner in the UK is shaking their phones screen side down.
    anon(3641385) and The_Q like this.
    05-30-17 04:56 AM
  19. anon(3641385)'s Avatar
    @Noodles900 where did you buy it from and when, if you wouldn't mind.
    05-30-17 04:57 AM
  20. Alain_A's Avatar
    @Noodles900 where did you buy it from and when, if you wouldn't mind.
    The where is at cpw and the when I already asked and waiting for an answer
    05-30-17 04:58 AM
  21. Alain_A's Avatar
    I have this vision in my head that right now every K1 owner in the UK is shaking their phones screen side down.
    Not just in the UK as many from NA ordered from them
    05-30-17 05:01 AM
  22. Tim-ANC's Avatar
    True, but the NA people are sleeping now
    05-30-17 05:02 AM
  23. Noodles900's Avatar
    I bought it from car phone warehouse beginning of May.
    05-30-17 05:03 AM
  24. Alain_A's Avatar
    I bought it from car phone warehouse beginning of May.
    So within your 30 days?
    If yes, better call them fast
    05-30-17 05:04 AM
  25. Alain_A's Avatar
    True, but the NA people are sleeping now
    Right. Can't wait to see what the NA will say when they are up...Lol
    Tim-ANC and The_Q like this.
    05-30-17 05:06 AM
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