[The_Q]

Am I the first person in the world this has happened too? @BlackBerry Mobile very disappointing. I feel so let down

The phone was dropped during a call onto the centre console in my car. Didn't even fall that far.
Luckily I was able to continue to call.

BUT VERY angry at build quality.

[scott8629]

Is this real?

[jamesharmeling]

Whoa, not cool. If what you said happened is accurate, that's horrible. Were there any prior drops or mishaps?

[The_Q]

@scott8629, yes this is real @jamesharmeling no big drops

[jamesharmeling]

@scott8629, yes this is real @jamesharmeling no big drops

Will be interesting to see if this is a single issue (bad hardware assembly, glitch in the system) or its systematic and you are the first of many. I really hope it's the former. In the meantime, I hope you can get it replaced quickly.

[The_Q]

Thanks James, I'm not sure what the CPW policy is but I doubt they will replace it. They'll prob try and repair. But will ring them tomorrow and find out

[BriniaSona]

If this is true, it'll be the worlds easiest to replace phone screen. Can't wait for JerryRigEverything to test it.

[yamahammer]

But it still works!!

Passport. SQW100-1 OS 10.3.3.2163

[rhp525i]

This is very disappointing. I am having more second thoughts about this phone. So much for the solid build quality?

[Lobwedgephil]

That is the thing with drops, any small drop on the wrong place can break any phone. While sometimes big drops cause no damage. Sorry OP, terrible luck.

[Bla1ze]

That is the thing with drops, any small drop on the wrong place can break any phone. While sometimes big drops cause no damage. Sorry OP, terrible luck.

Pretty much. Shattered a Passport display dropping it off my coffee table onto a hardwood floor but a Z10 I dropped on concrete was perfectly fine.

Sidenote: Interesting that there's not a whole lot going on behind the display. Seems like a lot of vacant space to me but maybe it's just the photo.

[angelitop]

Wow, this is discouraging. I really hope it's just this one phone. I have been so excited about this phone and patiently waiting for it (in the US).

[whatsever]

Is the screen glued on the device.?

Posted via CB10

[mithrazor]

Are you able to just pop the screen back in?

[hoopitz]

Is the screen glued on the device.?

Posted via CB10

Probably just double sided tape, no?

[Mikey_NNG]

Probably just double sided tape, no?

Hahahaahaaa

[Pinot2015]

Pretty much. Shattered a Passport display dropping it off my coffee table onto a hardwood floor but a Z10 I dropped on concrete was perfectly fine.

Sidenote: Interesting that there's not a whole lot going on behind the display. Seems like a lot of vacant space to me but maybe it's just the photo.

Would like to see a few other pictures if possible like underneath the display.

[The_Q]

There isn't much behind the screen just a simple plate. I've taped the screen back for now, if I get a chance will post up more pictures

[The_Q]

Couldn't find any "glue" spots, quite interested to find out how its put in place

[The_Q]

Yes, screen is back in place, but being held together with sticky tape.

[h16]

So its not clear how it was fixed...

Good for you, meaning that the screen is ok, and perhaps with some strong double side tape, or acrilic silicone, it will be firmly held in place...

But, dont know if I'm not understanding it right, does that means that if the glass breaks,
then all the display assembly has to be changed?
It seems from the pic like a whole one...

[anon(9742832)]

That is the thing with drops, any small drop on the wrong place can break any phone. While sometimes big drops cause no damage. Sorry OP, terrible luck.

False, the phone should withstand a few drops. For the screen to pop off shows a possible flaw in the glue/tape

[krazyatom]

Build quality not good?

[yamahammer]

False, the phone should withstand a few drops. For the screen to pop off shows a possible flaw in the glue/tape

Definitely a flaw with that particular unit perhaps. No other reports from anyone experiencing such the same occurrence. OP needs to explore warranty options first, we can't help here... not yet anyway! I highly doubt that this is a systemic issue.

Buy a Harley Davidson and the rear view mirrors will probably fall off before getting off the lot LOL.
Passport. SQW100-1 OS 10.3.3.2163

[Pinot2015]

Definitely a flaw with that particular unit perhaps. No other reports from anyone experiencing such the same occurrence. OP needs to explore warranty options first, we can't help here... not yet anyway! I highly doubt that this is a systemic issue.

Buy a Harley Davidson and the rear view mirrors will probably fall off before getting off the lot LOL.
Passport. SQW100-1 OS 10.3.3.2163

Exactly, my wife has already dropped hers twice on tile from standing position. Little marks on corners but that's it. I'm sure it is just this one device. Saying that, there is always a low percentage of every phone maker that has a few duds.