11-03-17 05:31 PM
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  1. The_Q's Avatar
    Am I the first person in the world this has happened too? @BlackBerry Mobile very disappointing. I feel so let down

    The phone was dropped during a call onto the centre console in my car. Didn't even fall that far.
    Luckily I was able to continue to call.

    BUT VERY angry at build quality.
    Attached Thumbnails KEYone screen has come off after small drop-image2.jpg  
    Last edited by The_Q; 05-25-17 at 03:06 PM. Reason: added context
    xandros9, gmapes and Mad23 like this.
    05-25-17 02:59 PM
  2. scott8629's Avatar
    Is this real?
    Mad23 likes this.
    05-25-17 03:06 PM
  3. jamesharmeling's Avatar
    Whoa, not cool. If what you said happened is accurate, that's horrible. Were there any prior drops or mishaps?
    05-25-17 03:13 PM
  4. The_Q's Avatar
    @scott8629, yes this is real @jamesharmeling no big drops
    scott8629 likes this.
    05-25-17 03:19 PM
  5. jamesharmeling's Avatar
    @scott8629, yes this is real @jamesharmeling no big drops
    Will be interesting to see if this is a single issue (bad hardware assembly, glitch in the system) or its systematic and you are the first of many. I really hope it's the former. In the meantime, I hope you can get it replaced quickly.
    05-25-17 03:23 PM
  6. The_Q's Avatar
    Thanks James, I'm not sure what the CPW policy is but I doubt they will replace it. They'll prob try and repair. But will ring them tomorrow and find out
    jamesharmeling likes this.
    05-25-17 03:24 PM
  7. BriniaSona's Avatar
    If this is true, it'll be the worlds easiest to replace phone screen. Can't wait for JerryRigEverything to test it.
    Tim-ANC likes this.
    05-25-17 03:36 PM
  8. yamahammer's Avatar
    But it still works!!

    Passport. SQW100-1 OS 10.3.3.2163
    05-25-17 03:47 PM
  9. rhp525i's Avatar
    This is very disappointing. I am having more second thoughts about this phone. So much for the solid build quality?
    05-25-17 04:12 PM
  10. Lobwedgephil's Avatar
    That is the thing with drops, any small drop on the wrong place can break any phone. While sometimes big drops cause no damage. Sorry OP, terrible luck.
    05-25-17 04:15 PM
  11. Bla1ze's Avatar
    That is the thing with drops, any small drop on the wrong place can break any phone. While sometimes big drops cause no damage. Sorry OP, terrible luck.
    Pretty much. Shattered a Passport display dropping it off my coffee table onto a hardwood floor but a Z10 I dropped on concrete was perfectly fine.

    Sidenote: Interesting that there's not a whole lot going on behind the display. Seems like a lot of vacant space to me but maybe it's just the photo.
    05-25-17 04:19 PM
  12. angelitop's Avatar
    Wow, this is discouraging. I really hope it's just this one phone. I have been so excited about this phone and patiently waiting for it (in the US).
    05-25-17 04:36 PM
  13. whatsever's Avatar
    Is the screen glued on the device.?

    Posted via CB10
    05-25-17 04:38 PM
  14. mithrazor's Avatar
    Are you able to just pop the screen back in?
    05-25-17 04:46 PM
  15. hoopitz's Avatar
    Is the screen glued on the device.?

    Posted via CB10
    Probably just double sided tape, no?
    05-25-17 04:52 PM
  16. Mikey_NNG's Avatar
    Probably just double sided tape, no?
    Hahahaahaaa
    NYTOC83 likes this.
    05-25-17 05:09 PM
  17. Pinot2015's Avatar
    Pretty much. Shattered a Passport display dropping it off my coffee table onto a hardwood floor but a Z10 I dropped on concrete was perfectly fine.

    Sidenote: Interesting that there's not a whole lot going on behind the display. Seems like a lot of vacant space to me but maybe it's just the photo.
    Would like to see a few other pictures if possible like underneath the display.
    Last edited by Pinot2015; 05-29-17 at 08:29 PM.
    incognitoriderz likes this.
    05-25-17 05:28 PM
  18. The_Q's Avatar
    There isn't much behind the screen just a simple plate. I've taped the screen back for now, if I get a chance will post up more pictures
    NYTOC83 likes this.
    05-25-17 05:28 PM
  19. The_Q's Avatar
    Couldn't find any "glue" spots, quite interested to find out how its put in place
    05-25-17 05:29 PM
  20. The_Q's Avatar
    Yes, screen is back in place, but being held together with sticky tape.
    05-25-17 05:29 PM
  21. h16's Avatar
    So its not clear how it was fixed...

    Good for you, meaning that the screen is ok, and perhaps with some strong double side tape, or acrilic silicone, it will be firmly held in place...

    But, dont know if I'm not understanding it right, does that means that if the glass breaks,
    then all the display assembly has to be changed?
    It seems from the pic like a whole one...
    05-25-17 06:22 PM
  22. anon(9742832)'s Avatar
    That is the thing with drops, any small drop on the wrong place can break any phone. While sometimes big drops cause no damage. Sorry OP, terrible luck.
    False, the phone should withstand a few drops. For the screen to pop off shows a possible flaw in the glue/tape
    EndRacism likes this.
    05-25-17 06:46 PM
  23. krazyatom's Avatar
    Build quality not good?
    05-25-17 06:50 PM
  24. yamahammer's Avatar
    False, the phone should withstand a few drops. For the screen to pop off shows a possible flaw in the glue/tape
    Definitely a flaw with that particular unit perhaps. No other reports from anyone experiencing such the same occurrence. OP needs to explore warranty options first, we can't help here... not yet anyway! I highly doubt that this is a systemic issue.

    Buy a Harley Davidson and the rear view mirrors will probably fall off before getting off the lot LOL.
    Passport. SQW100-1 OS 10.3.3.2163
    jamesharmeling, texn884 and gmapes like this.
    05-25-17 06:55 PM
  25. Pinot2015's Avatar
    Definitely a flaw with that particular unit perhaps. No other reports from anyone experiencing such the same occurrence. OP needs to explore warranty options first, we can't help here... not yet anyway! I highly doubt that this is a systemic issue.

    Buy a Harley Davidson and the rear view mirrors will probably fall off before getting off the lot LOL.
    Passport. SQW100-1 OS 10.3.3.2163
    Exactly, my wife has already dropped hers twice on tile from standing position. Little marks on corners but that's it. I'm sure it is just this one device. Saying that, there is always a low percentage of every phone maker that has a few duds.
    05-25-17 07:00 PM
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