1. crvaleriann's Avatar
    Hello: I've had my Keyone for about one year. I don't have many apps, just the basics: maps, weather, calculator, etc. Only Hub runs in the background.

    My screen suddenly went crazy with a mind of its own. It randomly and rapidly opens and closes apps and I have little/no control over what I can open/close. Split screens and tiled apps which I can't select or close. Renders my phone virtually useless.

    I've rebooted repeatedly, tried safe mode, cleared cache, etc. Please help if you can!
    06-29-19 01:14 PM
  2. anon(4297019)'s Avatar
    Duplicate Thread ... Mods lock her down
    06-29-19 03:42 PM
  3. RLeeSimon's Avatar
    try factory reset?
    06-30-19 09:15 AM
  4. crvaleriann's Avatar
    No factory reset yet--saving that as a last desperate measure as I don't want to lose any data. Not all data backs up to the cloud so would prefer not to have to take tha chance that I didn't separately identify and backup everything that isn't included in the backup option. I already lost data when switching from my Bold to my Keyone and am still trying to recover from that! ;o Any options to try before taking the factory re-use plunge?
    07-02-19 11:53 PM

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