1. crvaleriann's Avatar
    Hello: I've had my Keyone for about one year. I don't have many apps, just the basics: maps, weather, calculator, etc. Only Hub runs in the background.

    My screen suddenly went crazy with a mind of its own. It randomly and rapidly opens and closes apps and I have little/no control over what I can open/close. Split screens and tiled apps which I can't select or close. Renders my phone virtually useless.

    I've rebooted repeatedly, tried safe mode, cleared cache, etc. Please help if you can!
    06-29-19 01:14 PM
  2. anon(4297019)'s Avatar
    Duplicate Thread ... Mods lock her down
    06-29-19 03:42 PM
  3. RLeeSimon's Avatar
    try factory reset?
    06-30-19 09:15 AM
  4. crvaleriann's Avatar
    No factory reset yet--saving that as a last desperate measure as I don't want to lose any data. Not all data backs up to the cloud so would prefer not to have to take tha chance that I didn't separately identify and backup everything that isn't included in the backup option. I already lost data when switching from my Bold to my Keyone and am still trying to recover from that! ;o Any options to try before taking the factory re-use plunge?
    07-02-19 11:53 PM

Similar Threads

  1. Remote Desktop / Alt Key Problem - And A Fix! :-)
    By SWCD in forum BlackBerry KEY2
    Replies: 6
    Last Post: 07-11-19, 07:17 PM
  2. Home screen icon first long click doesnt respond
    By wasalph in forum BlackBerry KEY2
    Replies: 9
    Last Post: 07-10-19, 11:05 AM
  3. Yellow Screen?
    By jamielall in forum BlackBerry KEY2
    Replies: 17
    Last Post: 06-30-19, 08:24 PM
  4. key 2 screen
    By Rds3981 in forum Ask a Question
    Replies: 0
    Last Post: 06-29-19, 05:59 AM
  5. Emoji prediction on Keyone wonky/no longer working
    By Kay Noire in forum BlackBerry KEYone
    Replies: 0
    Last Post: 06-28-19, 08:22 PM