1. Oma_4's Avatar
    Settings in the phone app does not open, it kicks me out to the home screen, has anyone else had this happen, is there a fix?Appreciate any help. Thanks
    01-21-18 02:40 PM
  2. RoseBud68's Avatar
    Did you reboot the phone?
    FF22 likes this.
    01-21-18 02:44 PM
  3. Oma_4's Avatar
    I have rebooted the phone several times, I have compared all the system settings and app settings with my daughter's KeyOne cause her phone app settings opens. I don't know what else to look for as far as setup or settings.
    01-21-18 03:28 PM
  4. Oma_4's Avatar
    This is what I was trying to do when I found I could not access the phone app setting.

    How to set up your BlackBerry KEYone space key to answer calls

    Find and tap on your Phone app icon
    Once inside the Phone app, Tap on the three dots in the right corner
    Then go to Settings from the drop-down menu
    From there, go to Space key and tap on it
    Enable the Space key answer call toggle
    01-21-18 04:26 PM
  5. FF22's Avatar
    I have rebooted the phone several times, I have compared all the system settings and app settings with my daughter's KeyOne cause her phone app settings opens. I don't know what else to look for as far as setup or settings.
    When you say "reboot" phone... Did you press/HOLD the Power Button for a full 32 seconds while ignoring the screen and any vibrations?

    If so, you can either Contact BB Mobile or reload the OS (backup as much as you can) and see if that fixes things.
    01-21-18 04:41 PM
  6. Oma_4's Avatar
    I did reboot, twice, for the 32 seconds, didn't fix it. I will contact BlackBerry Mobile, thanks for your help.
    01-21-18 05:01 PM
  7. Oma_4's Avatar
    I called BlackBerry support, they were very helpful, we tried several different things but in the end I had to do a factory reset.
    FF22 likes this.
    01-22-18 07:29 AM

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