1. Matteo_MC's Avatar
    Hello
    with BB.10.3 and previous version when I setup cancel from hub+server from device emails are deleted from server.

    With KEYone having the same does not delete from server.

    I noted in the email account setup there is only possibility delete from incoming email but not server+hub... (this on the email accound on hub)

    IN generic setting (not in the inside email account) there is possiblity to have
    "delete from hub+server" but does not works as it is not in the email account.
    it is generic

    Do you have solution please ?
    It helpfull when you are out and you want to cancel some emails
    09-14-17 10:28 AM
  2. ray689's Avatar
    Hello
    with BB.10.3 and previous version when I setup cancel from hub+server from device emails are deleted from server.

    With KEYone having the same does not delete from server.

    I noted in the email account setup there is only possibility delete from incoming email but not server+hub... (this on the email accound on hub)

    IN generic setting (not in the inside email account) there is possiblity to have
    "delete from hub+server" but does not works as it is not in the email account.
    it is generic

    Do you have solution please ?
    It helpfull when you are out and you want to cancel some emails
    It works for me. What email provider are you using?
    09-14-17 11:02 AM
  3. Matteo_MC's Avatar
    It works for me. What email provider are you using?
    POP3s - Stmps.
    on my BB.10.3 Classic works on KEYone is not working
    09-14-17 11:04 AM
  4. bcjci's Avatar
    My email is with Office365. I had the same issue.

    To fix, I turned on "Delete Message Confirmation" - that will prompt you every time you delete a message. Then I picked an email to delete. When the prompt came up, I selected delete on hub and server AND I checked the option to remember the setting.

    Now it works as it should.
    FF22 likes this.
    09-14-17 02:12 PM
  5. Matteo_MC's Avatar
    My email is with Office365. I had the same issue.

    To fix, I turned on "Delete Message Confirmation" - that will prompt you every time you delete a message. Then I picked an email to delete. When the prompt came up, I selected delete on hub and server AND I checked the option to remember the setting.

    Now it works as it should.
    Where is located exactly ?? By the way this KEYone having too much bugs for me.
    I continue to use but when I bought I thought was much better.
    09-15-17 12:08 AM
  6. ray689's Avatar
    Where is located exactly ?? By the way this KEYone having too much bugs for me.
    I continue to use but when I bought I thought was much better.
    Its in the hub settings. Under general settings and "delete message confirmation". What bugs are you talking about?
    09-15-17 12:16 PM
  7. RK_BB's Avatar
    09-15-17 12:40 PM
  8. Matteo_MC's Avatar
    Its in the hub settings. Under general settings and "delete message confirmation". What bugs are you talking about?
    with BB.10.3 IF I delete from device email(s) is deleted from server
    WIth KEYone remain on the server

    OF course all the setting are correct
    09-15-17 01:10 PM
  9. Matteo_MC's Avatar
    Thanks I take a look
    09-15-17 01:11 PM
  10. ray689's Avatar
    with BB.10.3 IF I delete from device email(s) is deleted from server
    WIth KEYone remain on the server

    OF course all the setting are correct
    But you said "all these bugs". What are they. And did you try what the person earlier on suggested?
    09-15-17 01:12 PM
  11. Matteo_MC's Avatar
    But you said "all these bugs". What are they. And did you try what the person earlier on suggested?
    What do you mean "And did you try what the person earlier on suggested?"

    But I will find how to fix.. By the way , Android Marshmallow and Nougat have too many restrition, they must improve.. Maybe have been expected too much from KEYone - I only use BlackBerry from the beginning)
    09-15-17 02:06 PM
  12. ray689's Avatar
    What do you mean "And did you try what the person earlier on suggested?"

    But I will find how to fix.. By the way , Android Marshmallow and Nougat have too many restrition, they must improve.. Maybe have been expected too much from KEYone - I only use BlackBerry from the beginning)
    The poster mentioned that they turned on "delete message confirmation" then when deleting a message, they chose delete from hub and server and checked off "dont ask me again".

    And what restrictions are you talking about? Be more specific.
    Last edited by ray689; 09-16-17 at 09:47 AM.
    09-15-17 03:12 PM

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