1. Tracy Hay's Avatar
    I updated my keyone a couple of days ago and now it won’t pick up the WiFi unless my phone sitting right on top of the router. My other devices are picking it up fine, so it’s not the router that’s causing the issue.

    Is it possible to revert back to the prior update?

    Currently running ABJ879.
    11-18-18 04:28 PM
  2. sandyhois's Avatar
    No but you can do a "network settings reset" under settings which will cause your phone to "forget" network configs. You have to re enter any security info after.
    11-19-18 04:41 AM
  3. Tracy Hay's Avatar
    Still having the same issue. Forgetting the router did not help
    12-07-18 03:27 PM
  4. anon(4297019)'s Avatar
    Still having the same issue. Forgetting the router did not help
    Did your back cover ever come loose? Try pushing on the back cover just underneath the camera lens and see if that affects your WiFi signal. The WiFi antenna is on the back and has contacts that touch the motherboard.
    12-07-18 03:36 PM
  5. carrollmikej's Avatar
    this is what finally pushed me over the edge. a chronic problem with the device. along with Google apps not working consistently. not to mention memory shortages. the fact if that the software does not live up to the promise suggested by the hardware. I would gladly pay premium price for BlackBerry hardware if the software worked as well as Android os and iOS work. the fact is it isn't even close to a flagship device.
    chrissycee1975 likes this.
    12-07-18 09:29 PM
  6. Tracy Hay's Avatar
    Gave it a try but didn’t seem to have any effect. Can only hope the next update resolves the issue, it’s a bit of a pain.
    12-08-18 07:48 AM
  7. keefrto's Avatar
    I wouldn't wait, call their hotline
    12-08-18 10:10 AM
  8. carrollmikej's Avatar
    shouldn't have to work that hard to have a device work. in the early days if smartphones maybe, but not now. it's just a substandard device. unfortunately so, in my opinion.
    12-08-18 01:50 PM

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