1. EdMinghuang's Avatar
    2 months ago my three keys (P,Backspace and Enter key) from the keyboard stopped working.
    With activation off the on screen keyboard my normal keyboard starts working again.
    So i thought this was a software issue

    Until last week it stopped working again and i didnt get it back.
    Then i factory reset the phone but it still not working.

    Tomorrow i will send it back for repair.
    05-27-18 01:20 PM
  2. anon(4297019)'s Avatar
    Sounds like the right thing to do!
    05-27-18 05:58 PM
  3. stlabrat's Avatar
    Op, did you use a proper case? (case specifically made for k1)

    Posted via CB10
    05-27-18 06:07 PM
  4. EdMinghuang's Avatar
    I used a back case and a pouch.
    Nothing happens like a fall or something
    Just bad luck
    05-27-18 06:44 PM
  5. stlabrat's Avatar
    Check your case if it has the cut out for the keyboard -suspect you put extra stress on the right side of the keyboard without proper cut out to seat the unit. (p, back space and return should all exposed right to the edge for easy access with the cut out). Double check your case and holder (when slide into the holder, make sure not depressed the keyboard -not jam into it). Best of luck.

    Posted via CB10
    05-27-18 07:47 PM
  6. stlabrat's Avatar
    BlackBerry KEYone Case, AVIDET Shock-Absorption, Anti-Scratch Soft Gel TPU Silicone Case Cover for BlackBerry KEYone (Transparent)
    Check the keyboard cut out at the edge (Amazon image). FYI.

    Posted via CB10
    05-27-18 07:53 PM
  7. BBVolition's Avatar
    similar issue here. don't bother with BlackBerry Mobile, they're clueless and unhelpful too. when you buy a blackberry you don't expect the screen to fall out or have the pkb just stop working. yet they did. I'm out.
    09-08-18 08:30 AM

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