1. J Armstrong1's Avatar
    Hello, I've had a KeyOne for over a year. Over the last few days I've noticed that it seems to be ignoring my PIN, both to open the phone from the lockscreen, and when trying to change settings. Fortunately I am able to open the phone using a fingerprint. The odd thing is that its not saying that my PIN is incorrect; I'm not getting any error message and all that happens is that I'm returned to the original screen. I still have 10 login attempts left (this doesn't change, no matter how many times I use the fingerprint).
    I'd wondered whether to restart the phone, but am worried that if I do I'll be asked for the PIN and the phone will then be unusable.
    The phone is running Android 8.1.0.
    Grateful for any advice.
    07-10-19 11:48 AM
  2. IceCreamPlz's Avatar
    is it tracking your finger? as in the numbers being entered?
    07-10-19 12:27 PM
  3. siung6's Avatar
    I think there is a bug in password area. you need to reload your phone. i can even unlock my phone using my palm, under thumb area. keep scanning your palm untill it unlock the phone.
    07-14-19 08:07 AM
  4. IceCreamPlz's Avatar
    Depending on the behavior you're experiencing, the behavior in response to entering a password may be a violation of the device's security policy and the bug may need to be reported to BlackBerry as a CVE.
    07-14-19 09:06 AM

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