1. IvanTheTolerable's Avatar
    I just got a replacement Keyone because my keyboard didn't work on the other. I set it up and it failed to update twice. Any one else have this? My old one atleast updated.

    BB 10 will outlast Android, just you wait! Stage 1: Denial.
    06-01-17 10:21 AM
  2. IvanTheTolerable's Avatar
    Oh it's not letting me upload a picture :/

    BB 10 will outlast Android, just you wait! Stage 1: Denial.
    06-01-17 10:22 AM
  3. IvanTheTolerable's Avatar
    06-01-17 10:25 AM
  4. IvanTheTolerable's Avatar
    http://imgur.com/a/zxzA8

    I can't upload pics I have tried everything. Here is proof.

    BB 10 will outlast Android, just you wait! Stage 1: Denial.
    06-01-17 10:30 AM
  5. Lobwedgephil's Avatar
    Man you are not having much luck with this phone, maybe reset to factory and try to update first before adding anything. And add your stuff after if it updates.
    06-01-17 10:33 AM
  6. IvanTheTolerable's Avatar
    Man you are not having much luck with this phone, maybe reset to factory and try to update first before adding anything. And add your stuff after if it updates.
    I just reset it and didn't add any info besides WiFi. I'm trying to install it again. Will update with results.

    BB 10 will outlast Android, just you wait! Stage 1: Denial.
    06-01-17 10:35 AM
  7. IvanTheTolerable's Avatar
    Okay so it crashed again. I did a third reset and tried it and it worked! I hope it isn't a sign of another bad unit... if I reset it will it stay at that version and let me set it up again?

    BB 10 will outlast Android, just you wait! Stage 1: Denial.
    06-01-17 10:49 AM
  8. qwerty4ever's Avatar
    Okay so it crashed again. I did a third reset and tried it and it worked! I hope it isn't a sign of another bad unit... if I reset it will it stay at that version and let me set it up again?

    BB 10 will outlast Android, just you wait! Stage 1: Denial.
    Return the smartphone for a refund and buy another BlackBerry KEYone somewhere else. It might be a bad batch at one location. Good luck!
    06-01-17 11:20 AM
  9. Ment's Avatar
    Do you have an mSD card installed? Try removing that then update.
    06-01-17 11:23 AM

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