06-19-17 10:03 AM
28 12
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  1. roba5263's Avatar
    My wife dropped her K1 on the kitchen tile floor. It was in a case and landed backside down. Her screen did not lift at all, but in the attached photos you can see three clear black lines across the display. They do not appear during screenshots. I really don't want to have to make a warranty claim for this. Any advice?
    Attached Thumbnails KEYone dropped-20113.jpg  
    06-17-17 11:23 AM
  2. donnation's Avatar
    Gonna have to send in in for repair. Something got jogged loose or damaged with the screen.
    06-17-17 11:27 AM
  3. roba5263's Avatar
    Does TCL handle exchanges the same way at BlackBerry did with the PRIV? Meaning they send a replacement before we send back the other? She cannot be without a phone for a week plus.
    06-17-17 11:38 AM
  4. howarmat's Avatar
    try to exchange with the place your bought it from first
    thatguyusa likes this.
    06-17-17 11:40 AM
  5. Alain_A's Avatar
    Does TCL handle exchanges the same way at BlackBerry did with the PRIV? Meaning they send a replacement before we send back the other? She cannot be without a phone for a week plus.
    If I remember well, one was saying that the phone has to be sent first.. they repair it and send it back.
    but the guy had received a new one
    06-17-17 11:41 AM
  6. roba5263's Avatar
    try to exchange with the place your bought it from first
    I bought it off Amazon. I'm sure they would, but they require shipment first and I don't want her to be phoneless.
    06-17-17 11:42 AM
  7. evodevo69's Avatar
    Does TCL handle exchanges the same way at BlackBerry did with the PRIV? Meaning they send a replacement before we send back the other? She cannot be without a phone for a week plus.
    Apparently they don't do it that way. You send the phone back first.

    BTW, perhaps those are stuck pixels from the impact.

    Try looking for an app that can scramble the screen and fix stuck pixels first.
    BigBadWulf likes this.
    06-17-17 11:44 AM
  8. Alain_A's Avatar
    Try looking for an app that can scramble the screen and fix stuck pixels first.
    got one name in mind?
    06-17-17 11:47 AM
  9. roba5263's Avatar
    Apparently they don't do it that way. You send the phone back first.

    BTW, perhaps those are stuck pixels from the impact.

    Try looking for an app that can scramble the screen and fix stuck pixels first.
    Totally unfamiliar with an apps ability to solve this problem. I'm open to all suggestions. Keep in mind these do NOT show up when taking a screenshot. Not sure if that matters.
    06-17-17 11:48 AM
  10. Alain_A's Avatar
    Keep in mind these do NOT show up when taking a screenshot

    maybe a shot with another phone?
    06-17-17 11:50 AM
  11. roba5263's Avatar
    maybe a shot with another phone?
    That's what I posted. The the first post. 3 black lines are visible across the top. 1 more towards the middle of the screen.
    06-17-17 11:52 AM
  12. evodevo69's Avatar
    Totally unfamiliar with an apps ability to solve this problem. I'm open to all suggestions. Keep in mind these do NOT show up when taking a screenshot. Not sure if that matters.
    Hmm I'm not sure. Maybe the glass is physically damaged.

    I've only used such an app for the PlayBook from like 7 years ago loll

    Just type in stuck pixels in google play and you should be able to find one.

    Worth a shot though to try a screen scrambler
    06-17-17 11:55 AM
  13. kbz1960's Avatar
    Worth a shot at the pixels thing.
    06-17-17 12:00 PM
  14. Alain_A's Avatar
    That's what I posted. The the first post. 3 black lines are visible across the top. 1 more towards the middle of the screen.
    ah ok...
    06-17-17 12:15 PM
  15. roba5263's Avatar
    I'm giving a stuck pixel app a shot. Will report back. The lines have gotten longer with normal use over the last few hours.
    kbz1960 likes this.
    06-17-17 01:23 PM
  16. kbz1960's Avatar
    Hope it helps. Unsure since it resulted from a drop
    06-17-17 01:28 PM
  17. roba5263's Avatar
    So I used this app: https://play.google.com/store/apps/d...lackspotdetect

    It runs for 30 mins but recommends multiple tries before giving up. I ran it once. At first the screen didn't recover at all. An hour later the lines went all the way across the screen (worse). Then another hour later I'm left with only one tiny line.

    I don't know if the app is responsible or if most of the pixels just recovered on their own. I'm going to run it again and see if it goes away completely. So far so good!
    06-17-17 04:21 PM
  18. kbz1960's Avatar
    Good luck
    06-17-17 04:35 PM
  19. roba5263's Avatar
    Down to one dot after another 30 minute run of the app! I'm confident it will fully recover. Thanks to all that assisted!
    kbz1960 and BigBadWulf like this.
    06-17-17 07:04 PM
  20. Zeratul57's Avatar
    Bad connection of flat cables can cause that but maybe not on recent phones.

    Sent from one of my SE Passports using BB10 superior software.
    06-17-17 07:21 PM
  21. FF22's Avatar
    Just remember other than the "screen separation" issue, drops/falls are generally NOT covered by warranty.
    BigBadWulf likes this.
    06-18-17 08:16 AM
  22. evodevo69's Avatar
    Down to one dot after another 30 minute run of the app! I'm confident it will fully recover. Thanks to all that assisted!
    Very nice. Glad to hear!

    Posted via CB10
    06-18-17 08:19 AM
  23. cellphonejunkey's Avatar
    I bought it off Amazon. I'm sure they would, but they require shipment first and I don't want her to be phoneless.
    Looks Linette lcd got cracked internally!
    06-18-17 04:51 PM
  24. JeBe4's Avatar
    What country are you in? Amazon? I ordered May 30th, had to exchange, they shipped me a new one just got it yesterday. Still have until like middle of July to send back the defects one - Amazon has the best stress free customer service eeevvverrrr!!!
    kbz1960 likes this.
    06-18-17 11:52 PM
  25. BLAZEDv3's Avatar
    I highly doubt the dead pixel app is helping with the lines, the lines are simply disappearing over time as they recover. This is similar to the effect of putting heat near an lcd panel, the pixels will turn black but with time they recover back to normal.
    06-19-17 02:06 AM
28 12

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