1. Aaron Feltman's Avatar
    I love my Blackberry KeyOne. However yesterday I received an upgrade or update for Android and now my phone will not boot normally. it just goes to the blackberry bootloader screen. I cannot use the volume keys to move to any of the boot options. I can boot into safe mode. But Apps will not work. and what's the point of having the Android OS if you cannot run Apps.

    I submitted a request for help on the Blackberry Mobile Site. Is there anything I can do. I wish I have my Q10 right now.
    10-21-17 10:55 PM
  2. yamahammer's Avatar
    When in safe mode can you access settings and then back up/restore and do a factory reset?
    10-21-17 11:06 PM
  3. thurask's Avatar
    You could try this: https://forums.crackberry.com/blackb...-tool-1117513/

    Download and install the tool in the first post ("The Internet is forever"), then run it. Follow the instructions it gives, and if it works, it'll wipe your KEYone but bring it back to life.

    But before you do that, back up as much as you can in Safe Mode regardless what your next course of action is.
    10-21-17 11:09 PM
  4. Aaron Feltman's Avatar
    thurask,

    When I click on the link in the first post It brings me to:

    Whoops, our bad...
    The page you requested was not found, and we have a fine guess why.•If you typed the URL directly, please make sure the spelling is correct.
    •If you clicked on a link to get here, the link is outdated.
    What can you do? Have no fear, help is near! There are many ways you can get back on track.•Go back to the previous page.
    •Follow these links to get you back on track!
    Home | Support
    10-21-17 11:16 PM
  5. thurask's Avatar
    thurask,

    When I click on the link in the first post It brings me to:

    Whoops, our bad...
    The page you requested was not found, and we have a fine guess why.•If you typed the URL directly, please make sure the spelling is correct.
    •If you clicked on a link to get here, the link is outdated.
    What can you do? Have no fear, help is near! There are many ways you can get back on track.•Go back to the previous page.
    •Follow these links to get you back on track!
    Home | Support
    Which is why the second link is there, the mirror.
    10-21-17 11:30 PM
  6. Aaron Feltman's Avatar
    Ah, I feel dumb, to be fair ive been working 21 days straight with no time off.
    10-21-17 11:33 PM
  7. javelin's Avatar
    Ah, I feel dumb, to be fair ive been working 21 days straight with no time off.
    Don't work so much it's not healthy. Off time is a must!
    10-21-17 11:43 PM
  8. Aaron Feltman's Avatar
    No Choice Army Training
    BigBadWulf likes this.
    10-22-17 12:01 AM
  9. Aaron Feltman's Avatar
    No luck, I cannot get it to go into fastboot, I have the

    blackberry Bootloader Menu then it says Mode: PRODUCT
    Use Vol Up/Down or Power key to select

    --->1. Barcode
    2. Continue the bootup.
    3. Reboot in fastboot.
    4. Turn power off.
    ** Hold powerbutton for 10+ seconds to force reset **

    The volume buttons do nothing.
    10-22-17 12:44 AM
  10. Aaron Feltman's Avatar
    So the issue is that my down volume button is broken.

    As I bought it on Amazon I'm not sure I have any warranty.
    10-22-17 02:03 AM
  11. mhw100's Avatar
    You have the mfg warranty after the Amazon 30 days.
    FF22 likes this.
    10-22-17 12:23 PM
  12. pkcable's Avatar
    I'd give them a call, they have hotlines in MANY countries...

    https://www.blackberrymobile.com/sup...tline-service/
    10-23-17 10:32 AM

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