1. DzayK1's Avatar
    Hi,

    I am not sure why my BB Keyone black edition sim tray support only single sim. Second slot doest not fit second sim, checkd on google images sim tray looks similar to silver edition.

    Not happy with this
    12-13-18 08:17 AM
  2. conite's Avatar
    Hi,

    I am not sure why my BB Keyone black edition sim tray support only single sim. Second slot doest not fit second sim, checkd on google images sim tray looks similar to silver edition.

    Not happy with this
    Not all BEs are dual SIM.

    Some are 32GB + SD card, some are 64GB dual SIM (and no SD card).
    12-13-18 08:20 AM
  3. DzayK1's Avatar
    Not all BEs are dual SIM.

    Some are 32GB + SD card, some are 64GB dual SIM (and no SD card).
    I have 64 GB version
    My phone box says dual sim also in help book diagram is shown to insert dual sim
    12-13-18 08:35 AM
  4. conite's Avatar
    I have 64 GB version
    My phone box says dual sim also in help book diagram is shown to insert dual sim
    Did you confirm your 64GB storage? Any chance they packaged the wrong device?

    What is your device PRD (type *#837837# into the phone dialer)?

    Does the PRD match the number on the box?
    12-13-18 08:38 AM
  5. johnny_bravo72's Avatar
    I have 64 GB version
    My phone box says dual sim also in help book diagram is shown to insert dual sim
    Check if any of the IMEI numbers on the box match the one on the phone (*#06# on phone dialer). If they don't, return it to the seller and have it exchanged with a true dual SIM KEYone.
    12-13-18 08:40 AM
  6. DzayK1's Avatar
    Prd is 63764-001, BB100-7, storage is also 64 GB, imei are also 2 checked with my*# 06#I guess for each sim card which are supposed to be there.

    Only problem is sim tray looks like
    12-13-18 09:47 AM
  7. johnny_bravo72's Avatar
    Prd is 63764-001, BB100-7, storage is also 64 GB, imei are also 2 checked with my*# 06#I guess for each sim card which are supposed to be there.

    Only problem is sim tray looks like
    This is what your sim tray should look like. It's a hybrid dual SIM card tray. You can place 2 sim cards but won't have space for a memory card.
    Attached Thumbnails Keyone Black Edition Single SIM Tray-img_20181214_000558.jpg  
    12-13-18 10:13 AM
  8. DzayK1's Avatar
    Sim does not fit, length wise it is shorter by 1 mm, my main sim doesn't fit
    12-13-18 11:02 AM
  9. bobshine's Avatar
    Maybe they packed the wrong sim tray
    12-13-18 11:28 AM
  10. IceCreamPlz's Avatar
    is your SIM too big or too small? you may need to get SIM changed to microSIM maybe?
    12-13-18 01:24 PM
  11. DzayK1's Avatar
    Keyone takes nano sim only
    12-13-18 05:57 PM
  12. DenKlomps's Avatar
    That is the same tray as my single sim black edition.
    12-13-18 07:10 PM
  13. jelsomino_ru's Avatar
    Hello All,
    Please be advised, you could use both sim and memory card simultaneously !Keyone Black Edition Single SIM Tray-two-sim.png
    12-14-18 07:29 AM

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