KEYone 5g Wifi dropping internet while retaining connection. Resolution? Not
About three or so months ago I requested from BB Mobile Care to resolve a problem which many other's have posted on this K1 forum.
The problem with K1: When connected to WiFi the internet drops out, while the WiFi connection appears to be connected.
Some other forum members report that a 5G WiFi connection seems to be the problem, while 2.5G seems to work correctly (I have not tried this problem solving.)
Over the past weeks I have received periodic replies from Mobile Care; today's response (not a resolution). Maybe (?) the problem will be solved with soon to be released Oreo OS.
In regards to your open case with us, we are emailing to follow up with your support request. It is our priority to try and help you find a solution as soon as possible, so we are just sending out a reminder that we are still working on your situation. If you have any questions or need any additional information please feel free to contact us again via e-mail or phone dialing our customer service line
Kind Regards,
Leonardo Richart
BlackBerry® Mobile Care