1. aluiziomachado's Avatar
    It happens almost daily, the keyboard stop working (including the back key) and it only returns after a reset, sometimes it happens 2 or 3 times in a day.
    seems to be some kind of software bug

    anyone noticed it ?
    09-20-17 09:40 AM
  2. Dunt Dunt Dunt's Avatar
    Haven't noticed many with that issue... did it start after an update or a new app was installed?

    1) Do a Factory Reset and test the phone before reloading all you accounts and apps. If it works, then slowly add you apps back and test for a little before moving to the next.

    2) If the keyboard still is an issue after you reload the OS and before you install your apps.... it's something you'll need to contact support about.
    09-20-17 10:45 AM
  3. FF22's Avatar
    Before going the entire Factory Reset suggested by Dunt*3

    You might also investigate safe mode:

    From BB blog: How to reset PRIV by BlackBerry | Inside BlackBerry Help Blog

    Three restart/reboot methods

    The first method, which should be used 99.9% of the time when you want to reboot your device, is using the Reboot option that appears after pressing the Power key.

    Press and hold the Power key for 3 seconds
    Select Reboot from the menu that is presented

    The second reset method should be used if pressing the Power key does not produce the menu with Power Off and Restart. For example, if an app or game you are using won’t close, use this option to restart your device.

    Press and hold the Power key for 12 seconds

    Third method: Should your device fail to respond, the final reset method is to press and hold the Power key for 32 seconds which is equivalent to removing the battery. This should result in your device booting up successfully.

    If it fails to start, however, verify you are not pressing any other keys such as Volume Up, Mute, or Volume Down while performing any of the reset methods listed above. If you use a case for your device you may want to remove it as it might be pressing a button inadvertently.

    And just for an extra measure, if needed:

    Safe Mode:

    The next step is placing your device into safe mode.

    When used, Safe Mode will disable any third party apps or games you have installed. As a result of this, should your device not exhibit the issue while in Safe Mode it’s safe to assume the issue is specific to an app or game you have installed. Safe Mode may also remove apps and/or widgets from your various home screens when you go back to Normal.

    Press and hold the power key
    Tap and hold Power off (that is Press/Hold the Power Off prompt line) when it appears
    When prompted, tap OK to reboot to Safe Mode

    To get out of Safe Mode, press and hold the power key followed by tapping Reboot.

    After testing, should your device not exhibit any issues, the next step is to remove recently installed applications one by one until the issue is resolved.

    If that fails you might investigate reloading the OS using an Autoloader:

    https://forums.crackberry.com/blackb...aders-1065667/
    09-20-17 11:59 AM
  4. aluiziomachado's Avatar
    Haven't noticed many with that issue... did it start after an update or a new app was installed?

    1) Do a Factory Reset and test the phone before reloading all you accounts and apps. If it works, then slowly add you apps back and test for a little before moving to the next.

    2) If the keyboard still is an issue after you reload the OS and before you install your apps.... it's something you'll need to contact support about.
    Since its not very frequent i couldnt associate with the last update or app install.
    its not so annoying to deserve a factory reset yet, so I´ll try to verifiy some kind of app running association and give the feedback here
    thanks for your feedback !
    09-20-17 03:13 PM
  5. dxvigne's Avatar
    Happened to me in the first weeks of getting my Keyone..had to do resets, then the keyboard stopped working ..altogether, no response... I returned the device got a new Keyone replacement.. There are few threads on that. Get it replaced if you can. Good luck.
    09-20-17 11:42 PM

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