1. butchowens's Avatar
    I received one of my Keyone(s) back from BlackBerry Mobile as they repaired the screen lift.
    (Actually they just sent me a different phone that was likely repaired)
    When I received it, the language was in German.
    As I'm in the US I promptly changed the language accordingly to English (US).
    The keyboards on my two devices look absolutely identical.
    Other than on this site as I quite literally JUST observed, the 'Z' Key types 'Y' and the 'Y' Key types 'Z'

    Please advise how to correct this.

    Otherwise typing will need to be re-learn(ed) on one of my devices.
    11-05-17 01:02 AM
  2. butchowens's Avatar
    I just realized I had to sign into CrackBerry on my daily driver KeyOne and it types properly.
    so the affected device keys likely type(s) 'Z' and 'Y' incorrectly every time they are used
    11-05-17 01:05 AM
  3. Marcin Dabrowsky's Avatar
    Whoah that is strange. Sorry i cant help but i must know the answer to this mystery!!!
    11-05-17 01:33 AM
  4. FF22's Avatar
    I just realized I had to sign into CrackBerry on my daily driver KeyOne and it types properly.
    so the affected device keys likely type(s) 'Z' and 'Y' incorrectly every time they are used
    Check the various settings and options. Main Settings, Language&Input:

    Language
    Current Keyboard
    Keyboard Settings
    Input Languages and the other settings.
    11-05-17 10:02 AM
  5. butchowens's Avatar
    already did that

    How about a Full Auto Loader?
    any links?

    I could just blow new Firmware into the phone and likely solve the problem.
    11-05-17 03:21 PM
  6. FF22's Avatar
    already did that

    How about a Full Auto Loader?
    any links?

    I could just blow new Firmware into the phone and likely solve the problem.
    You might check

    https://forums.crackberry.com/blackb...s-1108372-new/

    So you checked under what I say are way too many places where keyboard and/or language can be set.
    11-05-17 04:13 PM
  7. Byrese's Avatar
    I received one of my Keyone(s) back from BlackBerry Mobile as they repaired the screen lift.
    (Actually they just sent me a different phone that was likely repaired)
    When I received it, the language was in German.
    As I'm in the US I promptly changed the language accordingly to English (US).
    The keyboards on my two devices look absolutely identical.
    Other than on this site as I quite literally JUST observed, the 'Z' Key types 'Y' and the 'Y' Key types 'Z'

    Please advise how to correct this.

    Otherwise typing will need to be re-learn(ed) on one of my devices.
    Interesting...How did you resolve this?
    11-30-17 02:32 AM
  8. butchowens's Avatar
    I never have resolved this
    11-30-17 02:51 AM
  9. Byrese's Avatar
    I never have resolved this
    Wow that sucks. Did you contact customer care to get a replacement device? Something like that should be covered. I'm kinda scared cause I've got me replacement device waiting in the mail room to be picked up tomorrow. Hope I don't get a lemon.
    11-30-17 03:16 AM
  10. Sigewif's Avatar
    When I read OP's post I remembered the QWERTZ KEYone that was released. Attached is a screenshot of Bla1ze's article about the release.
    To me, it sounds as though you got one that is programmed for the QWERTZ KEYone. This ought to be a reason to get a replacement if it can't easily be resolved with the suggestions given.
    I would contact them through the channel you used for contacting them the first time.
    Let us know how it goes.
    Attached Thumbnails Keyboard Issue-screenshot_20171130-003124.jpg  
    sandyhois likes this.
    11-30-17 03:58 AM

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