1. bluesqueen23's Avatar
    So, this evening, the back lighting on my KEYᵒⁿᵉ quit working. I did the reset and no go. I haven't dropped it or anything. Any ideas?
    07-24-17 11:17 PM
  2. bluesqueen23's Avatar
    Okay. It's coming back on. Is there a setting somewhere?
    07-24-17 11:26 PM
  3. Matthew Davis7's Avatar
    If you figure it out, let us know.
    07-25-17 12:34 AM
  4. bluesqueen23's Avatar
    There has to be setting somewhere, I'm hoping. I may call support tomorrow
    07-25-17 12:57 AM
  5. makmarco's Avatar
    There has to be setting somewhere, I'm hoping. I may call support tomorrow


    Hey, i waas wondering if you have solved the issue or found out what went wrong? I have been experiencing one light on my fingerprint sensor not working. i've tried restarting the phone and checked all the setting to do with lighting/ keyboard settings. I still cant get the right side of the light to turn back on.

    Any suggestions?
    09-02-17 12:11 AM
  6. joewoo's Avatar
    are you sure you're in a lighting situation where the backlighting would turn on? maybe the phone thinks it's bright enough and doesn't turn on the lights
    Dino84 likes this.
    09-02-17 09:22 AM
  7. bluesqueen23's Avatar
    I've had no issues w/ lighting since except the left side does tend to be a bit brighter than the middle or right side.
    09-03-17 12:49 PM

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