There has to be setting somewhere, I'm hoping. I may call support tomorrow
Hey, i waas wondering if you have solved the issue or found out what went wrong? I have been experiencing one light on my fingerprint sensor not working. i've tried restarting the phone and checked all the setting to do with lighting/ keyboard settings. I still cant get the right side of the light to turn back on.
are you sure you're in a lighting situation where the backlighting would turn on? maybe the phone thinks it's bright enough and doesn't turn on the lights