07-06-17 09:34 AM
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  1. Fotogeorge's Avatar
    https://www.theverge.com/circuitbrea...e-pop-off-drop

    Is there any confirmation from Blackberry on this possible problem with the Key One? Can any Key One users confirm the problem?
    06-10-17 12:35 PM
  2. FishhPoohh's Avatar
    I can confirm this horrible problem. The screen popped right out of the KEYone my daughter was using at the mall yesterday. She sat down to eat lunch and it fell out of her jacket pocket. phone hits the ground and the screen pops out tearing the attachment from the screen to the phone. plus the backing popped out as well. I'm waiting for a Supervisor approval from BlackBerry Mobile to get a replacement
    06-11-17 02:47 PM
  3. FishhPoohh's Avatar
    It's not pretty
    Attached Thumbnails Key One Screen pop-off article on "The Verge"-117.jpg  
    06-11-17 02:51 PM
  4. Lobwedgephil's Avatar
    It's not pretty

    Any adhesive on the screen?
    06-11-17 03:04 PM
  5. steveCheshire's Avatar
    have we concluded this is a design issue or just a bad batch?
    06-11-17 03:11 PM
  6. Alain_A's Avatar
    It's not pretty
    Oh, would you be the 11th....
    06-11-17 03:14 PM
  7. Alain_A's Avatar
    Cbk need to see

    That's defeat Kevin's test
    kbz1960 and eldeadache like this.
    06-11-17 03:15 PM
  8. donnation's Avatar
    There is obviously something to this.
    06-11-17 03:19 PM
  9. Alain_A's Avatar
    I can confirm this horrible problem. The screen popped right out of the KEYone my daughter was using at the mall yesterday. She sat down to eat lunch and it fell out of her jacket pocket. phone hits the ground and the screen pops out tearing the attachment from the screen to the phone. plus the backing popped out as well. I'm waiting for a Supervisor approval from BlackBerry Mobile to get a replacement
    Let us know
    06-11-17 03:23 PM
  10. papped's Avatar
    If there was adhesive you would see the black residue on the frame. There's none...
    06-11-17 03:27 PM
  11. Alain_A's Avatar
    If there was adhesive you would see the black residue on the frame. There's none...
    At the very edge of the frame
    06-11-17 03:33 PM
  12. papped's Avatar
    That's not how you apply screen adhesive, I don't see crap. It should be extremely visible, at least 1/4 an inch thick all the way around
    06-11-17 03:35 PM
  13. Alain_A's Avatar
    That's not how you apply screen adhesive, I don't see crap. It should be extremely visible, at least 1/4 an inch thick all the way around
    Right, or it is just a rubber band all around
    06-11-17 03:37 PM
  14. FishhPoohh's Avatar
    Any adhesive on the screen?
    I could only see a small amount of glue residue on the corners of the phones frame. No residue present on the edges or on the screen
    06-12-17 12:04 AM
  15. Uzi's Avatar
    Hopefully easy process for replacement!
    06-12-17 12:19 AM
  16. Superfly_FR's Avatar
    @FishhPoohh : contact @bbmobile. It will be replaced/fixed at not cost.
    More details here : https://crackberry.com/blackberry-mo...eyone-displays
    06-12-17 03:42 AM
  17. anon(870071)'s Avatar
    have we concluded this is a design issue or just a bad batch?
    But why are some devices like mine fine eventhough I've dropped it quite a few times already accidentally.
    06-12-17 03:53 AM
  18. papped's Avatar
    But why are some devices like mine fine eventhough I've dropped it quite a few times already accidentally.
    If it's mostly just clips holding it in, the tension on the clips likely isn't uniform across every device (nor is the pressure against those clips,nor will the clips remain the same tension over time since metal bends and flexes). That's why it should have adhesive all the way around in the first place.
    kbz1960 likes this.
    06-12-17 03:56 AM
  19. Superfly_FR's Avatar
    If it's mostly just clips holding it in, the tension on the clips likely isn't uniform across every device (nor is the pressure against those clips,nor will the clips remain the same tension over time since metal bends and flexes). That's why it should have adhesive all the way around in the first place.
    As much as we (I) can tell there *should* have glue (or whatever you call it) on the edges of the screen. Maybe something went wrong for a batch of devices ... [my own, speculation]
    06-12-17 03:46 PM
  20. roberte1342's Avatar
    Here is the adhesive that I use when replacing screens. https://www.amazon.com/gp/aw/d/B004W...UvbUpU12920366

    I've used this on dozens of Android devices and a few ipads. If my K1 arrives with a dangling screen I'm going to see if this will work with it a few strips around the edges. (assuming there was supposed to be adhesive in this design)
    06-12-17 04:08 PM
  21. prplhze2000's Avatar
    and this is one reason I never get a new device when it first comes out. I get to miss all the bugs.
    Couver81 and BURZIN like this.
    06-12-17 04:53 PM
  22. Tim-ANC's Avatar
    @Uzi , is this #11 ?
    06-12-17 11:52 PM
  23. Alain_A's Avatar
    @Uzi , is this #11 ?
    I think at 12 now
    06-12-17 11:52 PM
  24. Uzi's Avatar
    Haha I quit counting sorry, just to many of them now
    06-12-17 11:54 PM
  25. Alain_A's Avatar
    A count thread should have started for the problems encounter by the keyone
    06-12-17 11:56 PM
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