1. jcal1871's Avatar
    Hello all,

    This is my first posting here. I've been searching the forum for ways to deal with a boot loop for the Blackberry Key One.

    It just randomly started 4 days ago (can't recall precipitating trauma or installation of software). I managed to get into the Home screen today using the 32-second reset, but the boot loop persists after that. Same is true after I did a factory reset after getting in to the Home screen.

    Do you have any suggestions at this point? My model is out of warranty, and Blackberry states they aren't doing repairs for phones that aren't in warranty.

    Should I try an autoloader? I'm not sure how that would work. Is there even a way to connect a PC to the Key One? I only see the power outlet.

    Many thanks!
    09-16-20 11:44 AM
  2. conite's Avatar
    Hello all,

    This is my first posting here. I've been searching the forum for ways to deal with a boot loop for the Blackberry Key One.

    It just randomly started 4 days ago (can't recall precipitating trauma or installation of software). I managed to get into the Home screen today using the 32-second reset, but the boot loop persists after that. Same is true after I did a factory reset after getting in to the Home screen.

    Do you have any suggestions at this point? My model is out of warranty, and Blackberry states they aren't doing repairs for phones that aren't in warranty.

    Should I try an autoloader? I'm not sure how that would work. Is there even a way to connect a PC to the Key One? I only see the power outlet.

    Many thanks!
    Yes, you will need to use an autoloader. But first, I need to know your device PRD. It's on the box.
    09-16-20 02:02 PM
  3. Chuck Finley69's Avatar
    Hello all,

    This is my first posting here. I've been searching the forum for ways to deal with a boot loop for the Blackberry Key One.

    It just randomly started 4 days ago (can't recall precipitating trauma or installation of software). I managed to get into the Home screen today using the 32-second reset, but the boot loop persists after that. Same is true after I did a factory reset after getting in to the Home screen.

    Do you have any suggestions at this point? My model is out of warranty, and Blackberry states they aren't doing repairs for phones that aren't in warranty.

    Should I try an autoloader? I'm not sure how that would work. Is there even a way to connect a PC to the Key One? I only see the power outlet.

    Many thanks!
    Welcome to CrackBerry!!! Post early and post often..

    Yes, you will need to use an autoloader. But first, I need to know your device PRD. It's on the box.
    Really?!? You just met and you’re asking for PRD already?

    Be gentle......
    09-16-20 03:44 PM
  4. POSKEYONE's Avatar
    It there any way to pull this off the phone or using the IMEI? I am travelling on business and have no access to my box at home and mine is doing the same stuck on "BLACKBERRY powered by Android" screen.
    09-17-20 01:10 PM
  5. conite's Avatar
    It there any way to pull this off the phone or using the IMEI? I am travelling on business and have no access to my box at home and mine is doing the same stuck on "BLACKBERRY powered by Android" screen.
    Do you at least know what model it is? BBB100-?
    09-17-20 02:11 PM
  6. POSKEYONE's Avatar
    Thank you. I *believe* so. It's a 32GB KeyOne if that helps at all?
    09-17-20 02:28 PM
  7. conite's Avatar
    Thank you. I *believe* so. It's a 32GB KeyOne if that helps at all?
    I was asking for the number to replace the question mark.

    Is it at least the GSM model?
    09-17-20 03:13 PM
  8. POSKEYONE's Avatar
    Sorry, yes. Unlocked North American GSM
    09-17-20 03:48 PM
  9. conite's Avatar
    Sorry, yes. Unlocked North American GSM
    Try this one:

    /blackberry-keyone-f445/aby299-autoloader-keyone-june-patch-1173379/
    09-17-20 05:47 PM
  10. POSKEYONE's Avatar
    Thank you kindly. I will attempt this and report back.
    09-18-20 10:05 AM
  11. jcal1871's Avatar
    Yes, you will need to use an autoloader. But first, I need to know your device PRD. It's on the box.
    It's 63118-001, and it's a BBB100-3.

    Thanks!
    09-19-20 12:45 AM
  12. conite's Avatar
    It's 63118-001, and it's a BBB100-3.

    Thanks!
    Ok, so it's the device specifically intended for Verizon. What carrier are you using?
    09-19-20 08:54 AM
  13. jcal1871's Avatar
    Ok, so it's the device specifically intended for Verizon. What carrier are you using?
    I'm using Verizon.
    09-19-20 09:04 AM
  14. conite's Avatar
    I'm using Verizon.
    In that case, you're stuck on Nougat.

    The best way is to reload your OS using the Mobile Upgrade Tool.

    https://mega.nz/file/lEZhDLBD#sgf-kG...W_I_vjCqRfzn5k
    09-19-20 09:57 AM
  15. jcal1871's Avatar
    Okay, thanks. Still, I have the question of how to transfer the .exe onto the phone?
    09-19-20 10:47 AM
  16. jcal1871's Avatar
    In that case, you're stuck on Nougat.

    The best way is to reload your OS using the Mobile Upgrade Tool.

    https://mega.nz/file/lEZhDLBD#sgf-kG...W_I_vjCqRfzn5k
    Thank you so much!
    09-19-20 10:59 AM
  17. conite's Avatar
    Okay, thanks. Still, I have the question of how to transfer the .exe onto the phone?
    You don't. The Mobile Tool (or an autoloader for that matter) is run from your PC.
    09-19-20 10:59 AM
  18. jcal1871's Avatar
    Okay, thanks. I have it all ready, but the phone is still in boot loop even with the USB plugged in on both ends, and the program doesn't appear to be able to identify it.

    Do I have to be able to get to the home screen? Any pointers?

    Appreciate it.
    09-19-20 11:42 AM
  19. conite's Avatar
    Okay, thanks. I have it all ready, but the phone is still in boot loop even with the USB plugged in on both ends, and the program doesn't appear to be able to identify it.

    Do I have to be able to get to the home screen? Any pointers?

    Appreciate it.
    You have to get it to the bootloader screen.

    That means you have to press power and down volume as it is starting to boot up.
    09-19-20 01:14 PM
  20. jcal1871's Avatar
    Got it, thanks. I'm on step 3/4 of the installation ("Initialization now"), but it isn't advancing beyond 0/2.5gb and the phone is still boot-looping. It boot loops even in the bootloader screen after a few seconds.
    09-19-20 02:54 PM
  21. jcal1871's Avatar
    Actually, it got up to 860 mb but stopped there, giving a vague error message ("Some problems happened during upgrade process...."). I'll try again later.
    09-19-20 03:13 PM
  22. conite's Avatar
    Got it, thanks. I'm on step 3/4 of the installation ("Initialization now"), but it isn't advancing beyond 0/2.5gb and the phone is still boot-looping. It boot loops even in the bootloader screen after a few seconds.
    If it bootloops inside the bootloader menu, you have a hardware problem. Among other possibilities, your power button may be stuck.
    09-19-20 03:35 PM
  23. jcal1871's Avatar
    Got it, thanks. So at this point is it a matter of getting a replacement?
    09-19-20 07:00 PM
  24. conite's Avatar
    Got it, thanks. So at this point is it a matter of getting a replacement?
    Repair or replace, yes.

    You can try mashing your power button to try and unstick it (if that's the issue).
    09-19-20 11:21 PM

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