1. pst23's Avatar
    I just ordered my KeyOne - I did not know about the screen lift issue. Should I still be concerned?

    Wow haven't posted here in awhile.
    10-14-17 08:15 AM
  2. igorochek's Avatar
    It's the lottery, I have my key1 since April, the screen is ok
    10-14-17 08:22 AM
  3. pst23's Avatar
    So "fixed" versions are still having this issue occasionally?
    10-14-17 08:29 AM
  4. ray689's Avatar
    I just ordered my KeyOne - I did not know about the screen lift issue. Should I still be concerned?

    Wow haven't posted here in awhile.
    No I would not be too concerned. The issue was rectified after initial production runs.
    10-14-17 08:30 AM
  5. ray689's Avatar
    So "fixed" versions are still having this issue occasionally?
    I'm not aware of any that were reported.
    10-14-17 08:33 AM
  6. FF22's Avatar
    I just ordered my KeyOne - I did not know about the screen lift issue. Should I still be concerned?

    Wow haven't posted here in awhile.
    I wouldn't really worry. Although, I guess someone reported, maybe yesterday, that they did get older stock from CPW (English???) as recently as August or even more recent????

    You can ascertain the date:


    You can find the assembly date for the unit in the MMI test / Traceability menu

    1 - Dial *#2886#
    2 - Hit "MANU"
    3 - Then "Traceability" on top
    4 - Hit "Pass"
    5 - On the bottom should be your build date
    6 - Hit "Pass" again
    7 - Scroll to bottom and hit "exit"


    You should get a date code like in:

    20170529
    yyyymmdd
    rogerpeeps1 and oc6204 like this.
    10-14-17 09:51 AM
  7. keiths31's Avatar
    It's the lottery, I have my key1 since April, the screen is ok
    Very much is. Had mine since launch in Canada. Screen popped today. *sigh*
    10-14-17 10:28 AM
  8. Pinot2015's Avatar
    My wife's just popped today. didn't drop or anything. The metal actually by volume just bent thus releasing the glass screen.
    10-14-17 02:53 PM
  9. RoseBud68's Avatar
    My wife's just popped today. didn't drop or anything. The metal actually by volume just bent thus releasing the glass screen.
    When was the phone ordered and how did it "Just Popped."
    10-14-17 07:50 PM
  10. Majed_c's Avatar
    Here in China , some says that they encounter such issue and have to glue it back.
    10-15-17 09:47 AM
  11. stereojoe's Avatar
    My screen popped today when I took it out of the case for a little cleaning. BBMo should have issued a recall.

    This device cost me a lot of money and I don't have another $600 to buy a new one.

    Perhaps a class-action if enough people complain?
    10-16-17 04:49 PM
  12. Chuck Finley69's Avatar
    My screen popped today when I took it out of the case for a little cleaning. BBMo should have issued a recall.

    This device cost me a lot of money and I don't have another $600 to buy a new one.

    Perhaps a class-action if enough people complain?
    Why don't you just return it under warranty? That's what the warranty is for right?
    jakie55 likes this.
    10-16-17 05:00 PM
  13. Richard Royal's Avatar
    As someone who bought the phone in June, and has just today requested a replacement for the screen issue, I imagine some people are a bit scared. The language from BBMobile indicates they can charge your credit card if they feel that you've broken the device. To fix the screen you are required to take a leap of faith that BBMobile wont judge an incidental scratch elsewhere on the device to be the cause of the screen issue. It makes me nervous at least.
    10-16-17 08:25 PM
  14. silverbullet's Avatar
    guys, you can always just take the phone to a repair shop and they can use a stronger adhesive - This if you have dropped your phone and are afraid BBMobile will blame that on the screen lift
    10-16-17 08:36 PM
  15. 14Sagara's Avatar
    I wouldn't really worry. Although, I guess someone reported, maybe yesterday, that they did get older stock from CPW (English???) as recently as August or even more recent????

    You can ascertain the date:


    You can find the assembly date for the unit in the MMI test / Traceability menu

    1 - Dial *#2886#
    2 - Hit "MANU"
    3 - Then "Traceability" on top
    4 - Hit "Pass"
    5 - On the bottom should be your build date
    6 - Hit "Pass" again
    7 - Scroll to bottom and hit "exit"


    You should get a date code like in:

    20170529
    yyyymmdd
    Wow...i don't know this,
    I'm 20170714

    So my phone was made in july right ?
    10-17-17 06:42 AM
  16. FF22's Avatar
    Wow...i don't know this,
    I'm 20170714

    So my phone was made in july right ?
    Yes, unless there's a 14th month! (g)
    10-17-17 08:13 AM

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