1. Pop46's Avatar
    First, like many of you, i am a long time BB fan and could not wait for this phone to come out!

    Within 1.5 hours of Best Buy texting and emailing telling me that my device was in, I was back home with it and ready to rock!

    I start the device up, hit get started and proceed to type in my WiFi Password and my FREAKING "L" KEY DOES NOT WORK!!!!!!

    I breath, restart the device, breath and wallla, still nothing!!!!!!

    I call tech support to be told "I should go back to Best Buy to speak with them about a replacement device"

    I asked this person if they had any idea how hard it wad to get the device and if has been living under a rock for a few months? I guess at BB they work and live in isolated cubicles and are not aware of new devices and all the hype along with it.

    Enough, Back to Best Buy for a damn Return!!!!
    06-02-17 02:38 PM
  2. coffee-turtle's Avatar
    massage the key...could be just a small glitch. my $.02
    06-02-17 02:43 PM
  3. Alain_A's Avatar
    massage the key...could be just a small glitch. my $.02
    Lol massage a key???!
    06-02-17 02:44 PM
  4. Pop46's Avatar
    after further inspection, the "w", "s", "g","h","L" keys also do not work
    06-02-17 02:46 PM
  5. miketedeschi's Avatar
    massage the key...could be just a small glitch. my $.02
    Massage slowly. I would RMA instead of return, might be faster!
    06-02-17 02:46 PM
  6. Pop46's Avatar
    Yes, im a reader and not poster but this was extreme to me.
    06-02-17 02:57 PM
  7. texn884's Avatar
    My BB keyboard on my Note 5 works just fine, lol
    06-02-17 03:00 PM
  8. coffee-turtle's Avatar
    Lol massage a key???!
    couldn't think of a better word.
    06-02-17 03:08 PM
  9. paperbackpiles's Avatar
    Man, I'm sorry to hear. That sucks bad. We bust our butts to best buy and a handful are having some random probs. Hopefully they replace before new orders.
    06-02-17 03:17 PM
  10. coffee-turtle's Avatar
    06-02-17 03:24 PM
  11. Pop46's Avatar
    I hope they get it right moving forward. The device has such great hopes!
    06-02-17 03:38 PM
  12. GoLeafsGo44's Avatar
    This was the response to the Amazon post about the keys - only 2 hours later. Seems like BB Mobile is trying to stay on top of things. NO device has launched without issues, seem like these are few and far between.

    BlackBerry Mobile Care Team2 hours ago (Edited)

    Report abuse

    Sorry to hear of this issue with your BlackBerry KEYone. Each device goes through a rigorous testing and quality control process before shipping, and this is the first report of this kind of issue. Please contact our customer support team directly by calling 1-855-223-4034. We’d like to further research this and assist you with a quick device replacement.
    06-02-17 03:47 PM
  13. anon(5364777)'s Avatar
    massage the key...could be just a small glitch. my $.02
    lol. at this point he should just bang it, maybe something its stuck, we should do a sticky with all the issues were having. Jokes aside they can use our feedback.
    06-02-17 04:14 PM
  14. Al moon's Avatar
    im beginning to think that the wait for this device wasnt worth it after all.
    06-02-17 04:46 PM
  15. unity04's Avatar
    Hey, at least some of your keys work. Not a single key on my keyboard works, like, at all. Nothing happens when I press them. Still waiting for Rogers to get more devices so I can exchange it...
    06-02-17 05:28 PM
  16. anon(870071)'s Avatar
    Whew I'm one of the lucky ones!!! So far zero issues and it's an amazing device!
    06-02-17 05:33 PM
  17. khlover520's Avatar
    Slap the keys until they start working.

    Jk just return it.
    06-02-17 06:18 PM

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