1. JWWDUKE's Avatar
    I got aam625 around 14 hours ago and ever since I've been having problems.

    95% of the time my back button does not work. It is not registering because if I keep hitting the button, the screen and keyboard lights go out.

    50% of the time my recents button doesn't work.

    No other issues.

    I do have a glass screen protector and I haven't had any issues with it, even though some people have said they've had issues with their buttons not working.

    I could try to remove it and see if it works better without it. I just don't want to because it's a perfect install.

    Is it possible to remove this latest update and revert back to the June update??

    Thanks, John
    07-19-17 08:02 PM
  2. o4liberty's Avatar
    Are you using the blackberry launcher? Some have said changing launchers helped with the buttons not working.
    07-19-17 08:39 PM
  3. JWWDUKE's Avatar
    No. I'm using the nova launcher. I've rebooted a bunch of times also, made no difference.
    07-19-17 08:56 PM
  4. anon(870071)'s Avatar
    After the most current update my back button lost a bit of sensitivity! I do use a glass screen protector and have not had this issue prior to the update!
    07-20-17 01:15 AM
  5. Mike Pearson0's Avatar
    Received the July upgrade from Rogers on Tuesday and the recent button works sporadically Stopped in a Rogers store out of town and was told it is definitely a software issue. Otherwise all OK so far.
    07-20-17 04:14 PM
  6. fankuan's Avatar
    Do you lose touch response on the screen when this happens? I'm having an issue that almost seems like ghost presses on the screen. Eventually, I can't hit any nav button or interact with the display, and can only reboot to fix
    07-20-17 04:34 PM
  7. JWWDUKE's Avatar
    Do you lose touch response on the screen when this happens? I'm having an issue that almost seems like ghost presses on the screen. Eventually, I can't hit any nav button or interact with the display, and can only reboot to fix
    Not me. Everything else works like it has. 100%. I wonder if taking the glass protector off will fix it?
    07-20-17 06:52 PM
  8. kitmo's Avatar
    I got the July update today and if anything my screen and buttons are more sensitive. AAM 625 from Bell Mobility. I don't have a screen protector.
    07-20-17 07:00 PM
  9. anon(870071)'s Avatar
    Not me. Everything else works like it has. 100%. I wonder if taking the glass protector off will fix it?
    It did I removed it and the screen and buttons are soooo much more responsive! The glass protector created a bit of touch sensitivity lag!
    07-21-17 05:46 AM
  10. JWWDUKE's Avatar
    It did I removed it and the screen and buttons are soooo much more responsive! The glass protector created a bit of touch sensitivity lag!
    Really? Well that sucks. I love my screen protector!

    Thanks for trying it out.
    07-21-17 05:56 AM
  11. anon(870071)'s Avatar
    must say tho the responsiveness is much higher WITHOUT a glass screen protector!
    07-21-17 12:20 PM
  12. duneraver's Avatar
    i had no problem with the buttons UNTIL, yes, the update installed today... realy unresponsive. Any solution yet?
    07-21-17 05:05 PM
  13. JWWDUKE's Avatar
    I guess the solution is to remove the glass screen protector. or stick it out for a month til the august update comes out and possibly fixes it.
    07-21-17 07:19 PM
  14. anon(870071)'s Avatar
    it's actually quite a dramatic difference removing the glass screen protector! It's much much more responsive!
    07-21-17 08:58 PM

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