06-04-17 08:18 PM
38 12
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  1. Dragnet Sound's Avatar
    Even with cars i do all my own research - in the end you end up knowing more about the product than the sales "specialist"
    Oh so true...I often inform them and point them in the right direction, in a nice way ,but they don't really listen . I guess they think they know it all because you have to go to them to get the product. Not...
    But to think of it they are salespeople not techies. Salespeople would have to keep up with new products every week or month in some cases right. We all have to looks after ourselves, because nobody else will.
    06-03-17 09:46 PM
  2. allbetsareoff29's Avatar
    If Best Buy is removing reviews that have nothing to do with the PRODUCT, then that's exactly what they SHOULD be doing.

    Being sold out has nothing to do with the PRODUCT. If you want to review Best Buy, then review THEM but not on the product page -- do it on Yelp or wherever.
    I don't know mate. Making it known that you as a company are removing reviews is a slippery slope. While in this case it seems totally justified; once you open up that can of worms, you can't ever take it back. Removing reviews implies that there is someone/something making a decision whether a particular review rises to the level of being removed. Biases creep in. At that point, where do they draw the line? Have they created guideline documents outlining what constitutes a reason for review being pulled? Is this document readily available to reviewers? Are reviewers even aware that it exists?
    Anyway, before the company knows it, they lost public trust and with it potential sales revenue.
    gjh1978 likes this.
    06-04-17 01:35 AM
  3. NaijaBerry's Avatar
    They removed downranked reviews because of no availability. Amazon really should do the same as its not a valid review. I do like they have 'verified reviews' for those who actually purchased the device.
    I totally agree, Amazon has been a trusted place for me to get honest reviews, I always filter to verified and check the number of verified 5 Stars vis-a-vis non-verified and my purchases have always been spot on, I totally ignore irrelevant ratings.
    06-04-17 05:17 AM
  4. donnation's Avatar
    Lol, BlackBerry users love giving every single phone the company releases 5 stars. In the beginning, when the devices are first released, you'd think BB releases absolutely perfect devices every single time.

    I remember when I got my Priv, I posted a 3 star review (which I thought was kind) on Amazon. I was inundated with comments and replies from people who blasted me and told me that the device was perfect and that my review should be "taken with a grain of salt" because I was an obvious troll. My reasons for not liking the Priv were the cramped keyboard, how hot the device got, and my unit that I received grinded when I opened up the slider and the back of the device creaked and cracked every time I held it. The signal I was getting (and continue to get) with it was awful, jumping from LTE to 4G sitting in the same place. The battery life was also a complete joke. To me all of those things warranted at best a 3 star review, but many felt I was doing BB a disservice by discrediting one of their devices.

    Any time a new BB device is released, I take the 5 star reviews "with a grain of salt" because the "BB can do no wrong fanboys" flood the reviews.
    kbz1960 and Elephant_Canyon like this.
    06-04-17 06:27 AM
  5. anon(870071)'s Avatar
    Even with cars i do all my own research - in the end you end up knowing more about the product than the sales "specialist"
    Exactly but it's always wiser anyways to do your own research so your conclusion is purely your own.
    06-04-17 06:35 AM
  6. PDAJAH's Avatar
    Lol, BlackBerry users love giving every single phone the company releases 5 stars. In the beginning, when the devices are first released, you'd think BB releases absolutely perfect devices every single time.

    I remember when I got my Priv, I posted a 3 star review (which I thought was kind) on Amazon. I was inundated with comments and replies from people who blasted me and told me that the device was perfect and that my review should be "taken with a grain of salt" because I was an obvious troll. My reasons for not liking the Priv were the cramped keyboard, how hot the device got, and my unit that I received grinded when I opened up the slider and the back of the device creaked and cracked every time I held it. The signal I was getting (and continue to get) with it was awful, jumping from LTE to 4G sitting in the same place. The battery life was also a complete joke. To me all of those things warranted at best a 3 star review, but many felt I was doing BB a disservice by discrediting one of their devices.

    Any time a new BB device is released, I take the 5 star reviews "with a grain of salt" because the "BB can do no wrong fanboys" flood the reviews.
    Yes but reviews are subjective. They are personal views. But I've learned a lot from reviews irrespective of the 5 star thing.

    And why tarnish all BB buyers as being fan boys? An unbelievable generalisation.
    06-04-17 06:38 AM
  7. jfalkingham's Avatar
    BBM is a messenger app. BB is the company.
    Not in context of conversation but thanks for the add
    06-04-17 07:22 AM
  8. world traveler and former ceo's Avatar
    They removed downranked reviews because of no availability. Amazon really should do the same as its not a valid review. I do like they have 'verified reviews' for those who actually purchased the device.
    I like that.. like me criticizing Porsche because the product I ordered won't be available for 12 months... reviews should be only for people actually who bought and have experienced using product... I don't want to see reviews of movies by critics who have not seen the movie! Irrelevant!

    Posted via CB10
    06-04-17 08:53 AM
  9. BB-JAM215's Avatar
    ... I always filter to verified and check the number of verified 5 Stars vis-a-vis non-verified and my purchases have always been spot on, I totally ignore irrelevant ratings.
    I always start with the three star reviews to see what people say who aren't so enthusiastic about their first few moments with a new device that they neglect to mention any of its shortcomings.
    kbz1960 likes this.
    06-04-17 09:12 AM
  10. cbvinh's Avatar
    Ok but what promises were made? Did they (best buy or amazon) say they were going on sale 5/31? It's all BBM that made any promises.
    BlackBerry Mobile shipped the devices to Amazon and Best Buy before 5/31. Are you saying that was a mistake? You can't trust retailers and people shouldn't be allowed to have one day shipping?
    06-04-17 07:56 PM
  11. cbvinh's Avatar
    Yes
    Yes and no, because people canceled Amazon orders when they were able to do pickup at Best Buy. The canceled orders became available again on Amazon and those that happen to see stock grabbed them up right away.

    I'm not sure how you would regulate retailers from BlackBerry Mobile's perspective. If a retailer releases product early, do you pull their stock? Delay their next shipment? BlackBerry Mobile barely has sales channels as it is.
    06-04-17 08:01 PM
  12. cbvinh's Avatar
    BBMo = BlackBerry Mobile
    Yes, lets agree to this acronym!
    kbz1960 likes this.
    06-04-17 08:02 PM
  13. donnation's Avatar
    Yes but reviews are subjective. They are personal views. But I've learned a lot from reviews irrespective of the 5 star thing.

    And why tarnish all BB buyers as being fan boys? An unbelievable generalisation.
    I never said all BB buyers were fanboys. I said that many fanboys flood the reviews with "best device ever!" and "life changing phone!" after owning the phone for maybe a day or two and totally skipping over and issues or problems with the phone. One of the 5 star reviews says "Needs a better processor and another gig of RAM" but still gave the phone 5 stars. Why did he think it needed those things? To me that's just a nonsense review from someone who has experienced some type of issues with the performance of the phone but went ahead and gave it 5 stars anyway because him and many others vote every single thing BlackBerry as 5 stars, no matter what issues the phone has.

    Like I said above when I posted my 3 star Priv review I was bombarded with "Troll!" comments and "This guy is lying!" comments to the point where I had to remove the review because I was constantly getting replies from people who were commenting on my take on the phone. The Priv is not a 5 star phone by any means in my opinion and some people just can't take it when you are critical of a BlackBerry device.
    Last edited by donnation; 06-07-17 at 06:33 AM.
    kbz1960 and Johberry like this.
    06-04-17 08:18 PM
38 12

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