02-08-18 04:25 PM
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  1. texn884's Avatar
    texn884
    Hi all,

    I have the Black Unlocked K1 and after the latest security upgrade the other day the Hub has been freezing and as im typing im getting double letters and the message I am reolying to goes grey.

    This has really started to **** me off and want to know if anyone else has had this issue.

    It is on the January 5 2018 security patch Build AAT166.

    Before doing the upgrade this problem was not an issue.

    Any suggestions?
    alaa82mohamad likes this.
    02-07-18 09:43 AM
  2. alaa82mohamad's Avatar
    alaa82mohamad
    Unfortunately facing similar issues . Hoped that didn't update. Let's wait fixes
    02-07-18 09:45 AM
  3. texn884's Avatar
    texn884
    Originally Posted by alaa82mohamad
    Unfortunately facing similar issues . Hoped that didn't update. Let's wait fixes
    I agree it was so hard to pound out emails last night.
    02-07-18 09:48 AM
  4. tmcgrotty's Avatar
    tmcgrotty
    I had issues with the hub last night after downloading the weather underground app. I did a hard reset which didn't solve the issue but seems to be working fine today.
    02-07-18 09:02 PM
  5. RK_BB's Avatar
    RK_BB
    Trusted Member
    I think this thread is speaking of the same:

    /blackberry-keyone-f445/current-delays-1136753/
    02-07-18 09:45 PM
  6. conite's Avatar
    conite
    Ambassador
    Factory reset time.
    02-07-18 10:23 PM
  7. RK_BB's Avatar
    RK_BB
    Trusted Member
    Originally Posted by conite
    Factory reset time.
    Could very well be. No one likes it but there may very well be no alternative...

    In my case the phone was replaced not too long ago so a factory reset would be even more of a wonder and somewhat assurance that the recent updates, may it be the monthly security update or Hub and Hub+ Services update that caused it but if that's the only way to cure the lag so be it!
    02-07-18 10:33 PM
  8. draculito01's Avatar
    draculito01
    Every update seems to break something in this low quality Chinese phone.
    02-07-18 11:38 PM
  9. FF22's Avatar
    FF22
    Ambassador
    You'd think that a SOFTWARE company like Blackberry could get things right when releasing OS or app updates. I guess they are too busy testing car software!
    02-07-18 11:46 PM
  10. TheBond's Avatar
    TheBond
    Trusted Member
    If you find issues with updates, just do a backup and do factory reset.

    I have no issues with the phone after the update.
    02-08-18 02:32 AM
  11. the_boon's Avatar
    the_boon
    Originally Posted by draculito01
    Every update seems to break something in this low quality Chinese phone.
    Basically all phones are made in China. And do you ever go on Apple forums? There are many issues with almost every iOS update as well...

    Troll somewhere else
    02-08-18 02:43 PM
  12. Matt J's Avatar
    Matt J
    Originally Posted by draculito01
    Every update seems to break something in this low quality Chinese phone.
    iPhones are made in China by Foxconn.
    BlackBerrys are made in China by TCL.

    Everybody makes phones in China.
    02-08-18 04:18 PM
  13. RLeeSimon's Avatar
    RLeeSimon
    I cannot replicate the problem on my device
    02-08-18 04:25 PM
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