1. mrpinkbullets's Avatar
    A few months ago I somehow managed to brick my KeyOne. Never rooted it and don't recall doing anything funky with apps or settings that would have caused it, but regardless it's totally dead now. Will not boot at all, and I can only get to the BlackBerry Bootloader Menu.

    What can I do to save it? I'm ok with totally wiping everything and restoring it to a clean version of a stable OS build. BB's own support only mentions the Priv, and other instructions I've found are unclear as to which tools and files I should use. I am not able to access anything on the device or check the current build number, and I'm not very technical- I'm not even really sure what an autoloader is.

    What should I do?
    10-16-19 09:42 AM
  2. conite's Avatar
    A few months ago I somehow managed to brick my KeyOne. Never rooted it and don't recall doing anything funky with apps or settings that would have caused it, but regardless it's totally dead now. Will not boot at all, and I can only get to the BlackBerry Bootloader Menu.

    What can I do to save it? I'm ok with totally wiping everything and restoring it to a clean version of a stable OS build. BB's own support only mentions the Priv, and other instructions I've found are unclear as to which tools and files I should use. I am not able to access anything on the device or check the current build number, and I'm not very technical- I'm not even really sure what an autoloader is.

    What should I do?
    Download and install the Mobile Upgrade Tool on your PC:

    https://mega.nz/#!lEZhDLBD!sgf-kGMor...W_I_vjCqRfzn5k

    Put your device in fastboot mode, plug it in, and run the tool.
    10-16-19 09:48 AM
  3. mrpinkbullets's Avatar
    Ok- so I don't need to first download an OS ZIP file or try to figure out my last build? Just run the Mobile Upgrade Tool? Is fastboot the same as holding power+volume down to get to the Bootloader screen?
    10-16-19 10:37 AM
  4. conite's Avatar
    Ok- so I don't need to first download an OS ZIP file or try to figure out my last build? Just run the Mobile Upgrade Tool? Is fastboot the same as holding power+volume down to get to the Bootloader screen?
    Correct on both counts.
    10-16-19 10:42 AM
  5. mrpinkbullets's Avatar
    Appreciate your help. I gave this a try following your steps exactly, but the software gave an error "No available device is detected. Please check the fastboot port status." I unplugged my K1, powered off, powered back on into fastboot, plugged back in, tried again and still got the same error. Am I missing a step or doing something wrong?
    10-18-19 03:10 PM
  6. conite's Avatar
    Appreciate your help. I gave this a try following your steps exactly, but the software gave an error "No available device is detected. Please check the fastboot port status." I unplugged my K1, powered off, powered back on into fastboot, plugged back in, tried again and still got the same error. Am I missing a step or doing something wrong?
    I assumed the USB drivers got installed, but try this:

    https://mega.nz/#!YVI0VKpR!38iPAMEtT...Q2t1X-Ro2M82WI

    Also, try a different port and cable just in case.
    10-18-19 03:20 PM

Similar Threads

  1. [Guide] How To Sync Google Contacts Account to Your BB10 Device
    By Ben xfg in forum BB10 Tips, How To & FAQ
    Replies: 29
    Last Post: Yesterday, 11:41 AM
  2. Tasker - Slider action to clear recently opened application
    By Saravanan Dalmiapuram in forum BlackBerry Priv
    Replies: 2
    Last Post: 11-06-19, 05:40 PM
  3. Replies: 21
    Last Post: 10-19-19, 03:35 PM
  4. looking to download old ringtones
    By Mrjoex3 in forum Older BlackBerrys
    Replies: 8
    Last Post: 10-15-19, 10:36 PM
  5. When is Blackberry evolve x going to be available for purchase
    By CrackBerry Question in forum Ask a Question
    Replies: 1
    Last Post: 10-15-19, 03:43 PM
LINK TO POST COPIED TO CLIPBOARD