[yossiavgay]

Got my screen detached called B.B. last week and they promised a replacement keyone will be sent ASAP. Emailed them after a week and they replied that they are dealing with it. Is it normal? How can I speed it up?

[dxvigne]

I had to return mine through Bell, it took about 10 business days; Bell provided me a tracking number; I could follow the progress status of the repair on their website. in the end they gave me a replacement device. so, if you have a tracking # you should be able to know the status. other than that I don't think you can influence the speed.

[rocker_man1]

I had to have mine replaced due to a dead speaker for phone calls and a loose screen. I am in Canada and set it up with BlackBerry Mobile myself as Rogers didn't know what to do. they said 10 business days but it was in my hands in 5 or 6.

[rocker_man1]

I had to send mine away and it was 5 to 6 days

[Al moon]

Im in the states but after my initial screen lift replacement went ok got a replacement in about a week but now the refurb they sent me is working terrible , signal cuts in and out and the bluetooth is awful. After contacting them about a week or more ago i havent heard from them since makes me feel like they are giving me the runaround i can say that customer service is bad real bad.