How do I reset my SIM card?

Hey, friends.

I live in Australia, and recently, I'm only getting a couple of reception bars (if any) and it switches from 4G to 3G - I haven't even seen 3G in a long time.

Right now, I have one bar on 3G.
(See image)

I called Kogan (my provider) to see if there were any outages, but there were none. They told me to reset my SIM?
I didn't know this was possible.
I also don't know how to reset my SIM.
Also: what happens If/when I do; will I lose data/phone numbers?

Device: BlackBerry KEYone
System: Android
Network: Kogan
SIM Card: Optus

(Also, this is going to sound paranoid - lol, bear with me - but a long time ago, I was discussing government corruption online, frequently, and my internet was getting constantly electrocuted.
I called the provider, and they mentioned it was as if it had been struck by lightning. They'd never seen anything like it.

Many years later (now), I was discussing such things with my friend on NYE; my internet got fried again for the first time in years, *and* simultaneously my phone-reception starting dropping out and into 3G.
The phone and the internet are *not* connected though; it's not my internet, just the house Wi-Fi.

Could my SIM have been fried from a distance, or interfered with: is this possible?)

Otherwise, I just need to know how to reset my SIM.

Thank You!!

Originally Posted by MardiShakti

Hey, friends.

I live in Australia, and recently, I'm only getting a couple of reception bars (if any) and it switches from 4G to 3G - I haven't even seen 3G in a long time.

Right now, I have one bar on 3G.
(See image)

I called Kogan (my provider) to see if there were any outages, but there were none. They told me to reset my SIM?
I didn't know this was possible.
I also don't know how to reset my SIM.
Also: what happens If/when I do; will I lose data/phone numbers?

Device: BlackBerry KEYone
System: Android
Network: Kogan
SIM Card: Optus

(Also, this is going to sound paranoid - lol, bear with me - but a long time ago, I was discussing government corruption online, frequently, and my internet was getting constantly electrocuted.
I called the provider, and they mentioned it was as if it had been struck by lightning. They'd never seen anything like it.

Many years later (now), I was discussing such things with my friend on NYE; my internet got fried again for the first time in years, *and* simultaneously my phone-reception starting dropping out and into 3G.
The phone and the internet are *not* connected though; it's not my internet, just the house Wi-Fi.

Could my SIM have been fried from a distance, or interfered with: is this possible?)

Otherwise, I just need to know how to reset my SIM.

Thank You!!

Go to setting-wireless and networks-more- then choose network setting reset.

Originally Posted by arif b santoso

Go to setting-wireless and networks-more- then choose network setting reset.

Ok, thanks - I went to Settings > Wi-Fi/Network > and then hit the three-dots (hamburger?) and "Reset" came up.

I had to reconnect the Wi-Fi w/password afterwards.
So far, 2 or 3 bars of 4G... will monitor for the next 24.

Thank you! Attachment 447366

Originally Posted by MardiShakti

Hey, friends.

I live in Australia, and recently, I'm only getting a couple of reception bars (if any) and it switches from 4G to 3G - I haven't even seen 3G in a long time.

Right now, I have one bar on 3G.
(See image)

I called Kogan (my provider) to see if there were any outages, but there were none. They told me to reset my SIM?
I didn't know this was possible.
I also don't know how to reset my SIM.
Also: what happens If/when I do; will I lose data/phone numbers?

Device: BlackBerry KEYone
System: Android
Network: Kogan
SIM Card: Optus

(Also, this is going to sound paranoid - lol, bear with me - but a long time ago, I was discussing government corruption online, frequently, and my internet was getting constantly electrocuted.
I called the provider, and they mentioned it was as if it had been struck by lightning. They'd never seen anything like it.

Many years later (now), I was discussing such things with my friend on NYE; my internet got fried again for the first time in years, *and* simultaneously my phone-reception starting dropping out and into 3G.
The phone and the internet are *not* connected though; it's not my internet, just the house Wi-Fi.

Could my SIM have been fried from a distance, or interfered with: is this possible?)

Otherwise, I just need to know how to reset my SIM.

Thank You!!

So you have two user names here????

Originally Posted by RoseBud68

So you have two user names here????

Hi!

Actually; the original post is from online, and this comment and the other, are from the Crackberry App!

I joined online in 2015, and couldn't remember my login details - and couldn't find them; I sign in with Twitter or Google or something.

For some reason, the APP would not recognize my name/email/password (I'm sure this account made a post about it somewhere; if you know how to find those!) SO - I had to make an APP account!

Have a great day! :)

Sadly, it is back to 3G - one bar.
It switches from 4G to 3G - and back and forth.

WHAT COULD THE PROBLEM BE? [emoji848]Attachment 447371

Originally Posted by Mardi_Shakti

Sadly, it is back to 3G - one bar.
It switches from 4G to 3G - and back and forth.

WHAT COULD THE PROBLEM BE? [emoji848]Attachment 447371

Switch airplane mode on.
Wait for 10 seconds and switch off.

Thank you; I did that, and it was good for a bit, but I've seen one bar on 4G today.

I live in a city; nowhere rural.

Originally Posted by Mardi_Shakti

Thank you; I did that, and it was good for a bit, but I've seen one bar on 4G today.

I live in a city; nowhere rural.

Device problem, not your provider.

Originally Posted by Mardi_Shakti

Thank you; I did that, and it was good for a bit, but I've seen one bar on 4G today.

I live in a city; nowhere rural.

Did your carrier repurpose any 3G to 4G recently? What happens when you put SIM into different phone?