1. Q931's Avatar
    I have a unlocked keyone. This phone is not supported by my carrier. I always check for updates but nothing. My version is still AAL093 and the last security update is april 2017.

    So how can I set the phone to check for updates on other servers. Perhaps the
    servers here or from Blackberry corporation. Do I have to change some IPs somewhere?

    Thanks
    09-08-18 02:09 PM
  2. anon(4297019)'s Avatar
    Open Support Centre App and tap on device info. What shows under CU reference? PRD-?????-???
    09-08-18 06:10 PM
  3. Q931's Avatar
    Thank you very much Yamahammer for your answer.

    Unfortunately, I don't have the Support Center App installed. This apps appeares to be part of the security update of july 2017, so after the security patch installed on my phone.

    I don't find the Support Center app in Google Play Store or under the BB mobile site. :-(
    09-08-18 08:46 PM
  4. anon(4297019)'s Avatar
    Thank you very much Yamahammer for your answer.

    Unfortunately, I don't have the Support Center App installed. This apps appeares to be part of the security update of july 2017, so after the security patch installed on my phone.

    I don't find the Support Center app in Google Play Store or under the BB mobile site. :-(
    Do this Type *#837837# into your phone dialer.
    09-08-18 09:09 PM
  5. Q931's Avatar
    ok, got it

    PRD-63116-701
    09-08-18 09:19 PM
  6. conite's Avatar
    ok, got it

    PRD-63116-701
    You have a pre-production model.

    You will have to update it yourself using autoloaders.

    https://forums.crackberry.com/blackb...-oreo-1153790/
    Avan Samany likes this.
    09-09-18 07:09 AM
  7. Avan Samany's Avatar
    What about this one?

    Prd-63116-042
    09-09-18 11:05 AM
  8. thurask's Avatar
    What about this one?

    Prd-63116-042
    That one should be on AAY819 by now.
    Avan Samany likes this.
    09-09-18 11:11 AM
  9. conite's Avatar
    What about this one?

    Prd-63116-042
    You have a black KEYone. You can use the same autoloader, or wait for an update that WILL eventually come.
    Avan Samany likes this.
    09-09-18 11:12 AM
  10. Q931's Avatar
    Thank you very much. Very appreciated.

    By reading this thread, I can see than you test this upgrade on the same h/w version:

    "Success using nowipe on PRD63116-701"

    Will try the same thing (the autoloader is already downloaded and unzipped on my computer, ready to go).

    Just a question before doing it. If something wrong is going to happen during the update process, Can I go back with the older version or I'll lost my phone?

    Does the Keyone is using a dual boot?

    Thanks
    09-09-18 11:40 AM
  11. conite's Avatar
    Thank you very much. Very appreciated.

    By reading this thread, I can see than you test this upgrade on the same h/w version:

    "Success using nowipe on PRD63116-701"

    Will try the same thing (the autoloader is already downloaded and unzipped on my computer, ready to go).

    Just a question before doing it. If something wrong is going to happen during the update process, Can I go back with the older version or I'll lost my phone?

    Does the Keyone is using a dual boot?

    Thanks
    You will be able to reload the current OS with the Mobile Upgrade Tool.
    09-09-18 12:59 PM
  12. Q931's Avatar
    Thanks, with this backup plan, I did the upgrade to Android 8.1 with the autoloader without wiping the data and apps (as suggested by Yamahammer). Working perfectly with PRD-63116-701.
    john_v likes this.
    09-09-18 02:42 PM

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