1. okayito's Avatar
    Hello, I received my KeyOne 2 days ago and the whole setup went well and I started using it but yesterday at night It asked me for my password but the problem is it does not help me use the Keyboard, it is completely unresponsive. I do press the Emergency call just to check the display and it does let me dial but can't do nothing their. I already rebooted, turned off, restarted and device is not responding it keeps asking for my password which I can't place since keyboard is unresponsive... does someone know how to fix it? I just connected the device to my computer and it says the following error < Blackberry has a Driver Problem >...
    06-22-17 10:30 AM
  2. Bla1ze's Avatar
    Don't bother trying to fix it. Just get a replacement sent out ASAP.
    galifreiankid likes this.
    06-22-17 12:57 PM
  3. okayito's Avatar
    Thanks Bla1ze! if I had already set up all my emails, google passwords, hub etc... no pictures, no social network it wont affect right?
    06-22-17 01:20 PM
  4. paperplanes7's Avatar
    Don't bother trying to fix it. Just get a replacement sent out ASAP.
    do what he said and do it quick
    06-22-17 01:40 PM
  5. psychofox13's Avatar
    Thanks Bla1ze! if I had already set up all my emails, google passwords, hub etc... no pictures, no social network it wont affect right?
    Filing a warranty exchange will wipe any data you had on the phone. There is nothing to be affected besides what is on the phone. Any e-mails or contacts should stay on the service your get your e-mail through.
    06-22-17 03:47 PM

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