1. Asif Piracha's Avatar
    Hi - I bought keynote phone two months back - same issue screens came off. After one week of search I managed to find Blackberry help support.

    I am told to send phone to repair centre - I assume I should get a new phone as replacement?

    Also how long it takes to have replacement?

    Help please

    Thanks - AP
    08-30-17 12:36 PM
  2. Dunt Dunt Dunt's Avatar
    Hi - I bought keynote phone two months back - same issue screens came off. After one week of search I managed to find Blackberry help support.

    I am told to send phone to repair centre - I assume I should get a new phone as replacement?

    Also how long it takes to have replacement?

    Help please

    Thanks - AP
    Don't assume anything......

    Those are really questions you should be asking the support person you are in contact with.

    In the past these would be refurbished units.... some have gotten back their repairs. Not sure there is a "standard" as of yet.

    How long... just depends. I've seen days and I've seen weeks mentioned here.
    08-30-17 01:03 PM
  3. conite's Avatar
    Hi - I bought keynote phone two months back - same issue screens came off. After one week of search I managed to find Blackberry help support.

    I am told to send phone to repair centre - I assume I should get a new phone as replacement?

    Also how long it takes to have replacement?

    Help please

    Thanks - AP
    This is not a BlackBerry phone. It is a BlackBerry Mobile phone.

    /blackberry-android-os-f456/blackberry-mobile-support-directory-1113727/
    08-30-17 01:17 PM

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