1. cuffeea's Avatar
    I'm so sad. I dropped my phone on the tiled kitchen floor and the Sim card tray dented from the outside. Now I can't stick the pin in the hole to eject the tray. From me messing with the sim tray, it must have dislodged the Sim card so now I can't make calls with my phone or open/shut the tray. I ended up calling BlackBerry support who is emailing me a label so my phone can be mailed to the BlackBerry support center. I will be without my phone for days and they will probably charge me for the repair once they see the dented Sim card tray since physical abuse is not covered by 1 year limited warranty. The fee will be $39 plus the cost of repairs. Plus, because my SD card is in the tray, I can say goodbye to everything on my SD card because it won't be returned to me from the repair center. I paid $550 for the Keyone 3 weeks ago...it is NOT the quality of phone that my Passport Silver was which cost less. I am disappointed it bent so easily. I didn't get the warranty because I figured BB would cover it for 1 year and I will probably upgrade to another phone by the time the Keyone would break. I was very careful with my Keyone and I am sad I accidentally dropped it. My advice to other Keyone users...make sure you have a quality phone case to protect your phone. Do not port it naked. I would have had a phone case on my Keyone when I dropped it, but no stores carry Keyone cases so I had to order the case...from Hong Kong on ebay to Virginia. It's been 2 weeks and haven't gotten the case yet. Anyone else drop their phone without the case?
    07-06-17 10:26 PM
  2. FF22's Avatar
    I'm so sad. I dropped my phone on the tiled kitchen floor and the Sim card tray dented from the outside. Now I can't stick the pin in the hole to eject the tray. From me messing with the sim tray, it must have dislodged the Sim card so now I can't make calls with my phone or open/shut the tray. I ended up calling BlackBerry support who is emailing me a label so my phone can be mailed to the BlackBerry support center. I will be without my phone for days and they will probably charge me for the repair once they see the dented Sim card tray since physical abuse is not covered by 1 year limited warranty. The fee will be $39 plus the cost of repairs. Plus, because my SD card is in the tray, I can say goodbye to everything on my SD card because it won't be returned to me from the repair center. I paid $550 for the Keyone 3 weeks ago...it is NOT the quality of phone that my Passport Silver was which cost less. I am disappointed it bent so easily. I didn't get the warranty because I figured BB would cover it for 1 year and I will probably upgrade to another phone by the time the Keyone would break. I was very careful with my Keyone and I am sad I accidentally dropped it. My advice to other Keyone users...make sure you have a quality phone case to protect your phone. Do not port it naked. I would have had a phone case on my Keyone when I dropped it, but no stores carry Keyone cases so I had to order the case...from Hong Kong on ebay to Virginia. It's been 2 weeks and haven't gotten the case yet. Anyone else drop their phone without the case?
    I'm sorry to read that. I wonder if you hit a local phone repair shop if they could extract the tray and not charge much. Then maybe they could also tell if just a new tray could fix the problem.

    Good luck.
    07-07-17 12:07 AM
  3. cuffeea's Avatar
    Thanks for the compassion. Since most people look shocked when I say I have a BlackBerry, a cell phone repair shop probably won't have the tools to fix it. I'll just ship it off to BlackBerry repair center and hope for the best.
    07-07-17 04:55 AM
  4. lpthomasson's Avatar
    That was my first observations about the KEYone when I first got it and inserted the Sim card. the Sim card holder is extremely delicate/flimsy. mine doesn't sit totally flush and kind of rattles if touched, but not to the point that it creates any problem. I agree with FF22. the local Repair shop may not be able to fix it, but they may be able to get your Sim card out so you can use it in your old/another phone until your KEYone is returned.
    07-07-17 10:13 AM
  5. FF22's Avatar
    Thanks for the compassion. Since most people look shocked when I say I have a BlackBerry, a cell phone repair shop probably won't have the tools to fix it. I'll just ship it off to BlackBerry repair center and hope for the best.
    I say you have nothing to lose. I had a local cell repair place replace the ballooning battery in my Z30. He looked at it, thought it was the Z10 but I corrected him. He checked computer and said, no problem. It was glued in. The entire cost with new battery and labor was $50.

    I just get the feeling a local repair shop would have the tools (tweezers of some sort) to extract the tray. If nothing else is bunged up, it might just need a new tray. But since you think the sim card dislodged, warn them of that and definitely ask if they can extract without doing more damage.

    But good luck.
    07-07-17 12:20 PM

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