09-11-19 12:57 PM
26 12
tools
  1. skinnymike1's Avatar
    Hi, I got my new KEYone after all the KEYones got upgraded to Oreo. I'm still on Nougat ever since with no prompts to update so I have to do it manually. How do I do it, and can I do it without having to wipe my phone? Thanks.
    02-01-19 12:32 AM
  2. Chuck Finley69's Avatar
    Which KEYone version? No Oreo for CDMA version...
    02-01-19 05:43 AM
  3. conite's Avatar
    Hi, I got my new KEYone after all the KEYones got upgraded to Oreo. I'm still on Nougat ever since with no prompts to update so I have to do it manually. How do I do it, and can I do it without having to wipe my phone? Thanks.
    Type *#837837# into your phone dialer. Report back your build and PRD.
    02-01-19 07:28 AM
  4. skinnymike1's Avatar
    Which KEYone version? No Oreo for CDMA version...
    I'm using the SIM version (I'm on MetroPCS).

    Type *#837837# into your phone dialer. Report back your build and PRD.
    I tried and it said "connection problem or invalid MMI code."
    02-01-19 10:16 AM
  5. conite's Avatar

    I tried and it said "connection problem or invalid MMI code."
    Try more carefully. This is just a readout - no connection required.

    *#837837#
    02-01-19 10:19 AM
  6. skinnymike1's Avatar
    Try more carefully. This is just a readout - no connection required.

    *#837837#
    I got it to read, thanks:

    Product name
    BBB100-1
    Software version
    ABA075
    Hardware version
    PRD-63116-001
    02-01-19 11:10 AM
  7. conite's Avatar
    I got it to read, thanks:

    Product name
    BBB100-1
    Software version
    ABA075
    Hardware version
    PRD-63116-001
    That's a problem. You have an unlocked device sporting a OS build exclusive to the AT&T-branded device.

    You will have to use an autoloader to get up to date and back in sync with OTA updates.

    /blackberry-keyone-f445/abp306-jan-patch-universal-autoloader-key-1162976/
    skinnymike1 likes this.
    02-01-19 11:12 AM
  8. skinnymike1's Avatar
    That's a problem. You have an unlocked device sporting a OS build exclusive to the AT&T-branded device.

    You will have to use an autoloader to get up to date and back in sync with OTA updates.

    /blackberry-keyone-f445/abp306-jan-patch-universal-autoloader-key-1162976/
    Thank you for your help.
    02-01-19 11:59 AM
  9. bb10adopter111's Avatar
    That's a problem. You have an unlocked device sporting a OS build exclusive to the AT&T-branded device.

    You will have to use an autoloader to get up to date and back in sync with OTA updates.

    /blackberry-keyone-f445/abp306-jan-patch-universal-autoloader-key-1162976/
    How can that happen if he bought the phone new???

    Posted with my trusty Z10
    02-01-19 12:43 PM
  10. conite's Avatar
    How can that happen if he bought the phone new???

    Posted with my trusty Z10
    Maybe it was only new to HIM ?
    02-01-19 12:45 PM
  11. skinnymike1's Avatar
    How can that happen if he bought the phone new???

    Posted with my trusty Z10
    I'm confused? I just bought the phone new off eBay.

    Maybe it was only new to HIM ?
    Well it was a new unactivated phone. I got it/activated it after Oreo was rolled out.
    02-01-19 12:50 PM
  12. conite's Avatar
    I'm confused? I just bought the phone new off eBay.


    Well it was a new unactivated phone. I got it/activated it after Oreo was rolled out.
    New from who?

    Because a new phone would NEVER be shipped this way.
    02-01-19 01:00 PM
  13. skinnymike1's Avatar
    New from who?

    Because a new phone would NEVER be shipped this way.
    I can't remember the seller but he/she had a very high approval rating that I remember. That's how I choose my vendors.
    02-01-19 01:12 PM
  14. bbone99's Avatar
    don't be like a kid, maybe it was new, never opened, but branded by AT&T, they also sell new but branded devices.

    The seller just forgot to tell you about it, maybe he/she doesn't even know that it's branded.
    02-01-19 02:03 PM
  15. RLeeSimon's Avatar
    ebay is a sewer... liars abound... you can see your purchase history on the ebay website... contact the seller... you can get ebay to intervene and make it right
    02-01-19 02:11 PM
  16. conite's Avatar
    don't be like a kid, maybe it was new, never opened, but branded by AT&T, they also sell new but branded devices.

    The seller just forgot to tell you about it, maybe he/she doesn't even know that it's branded.
    Nope. AT&T devices are PRD-63116-036.

    That is the ONLY device variant that should have EVER seen that exclusive AT&T build.

    "Don't be like a kid"? Is that how we talk to each other now?
    02-01-19 02:16 PM
  17. bbone99's Avatar
    ok, then somebody loaded AT&T version to a standard unlocked device. More than obvious that this device wasn't new at all.

    Not just ebay sellers are liars, I bought brand new iPhone to my wife, factory packed, ... and when she broke display, repair shop showed me several proofs that display was already replaced in the past.
    And I bought it at the biggest Czech electronic shop.
    02-01-19 02:24 PM
  18. Chuck Finley69's Avatar
    EBay is an online swap meet that met a pawn shop and discount retail store and got married. It’s definitely a place where a lot of merchandise is misrepresented....intentional or not
    02-01-19 05:45 PM
  19. bb10adopter111's Avatar
    The only retailers selling new KEYone Phones in the US were Amazon, Best Buy and AT&T. If you didn't buy from one of them, it was bought new by someone before you.

    Posted with my trusty Z10
    skinnymike1 likes this.
    02-01-19 08:34 PM
  20. skinnymike1's Avatar
    That's a problem. You have an unlocked device sporting a OS build exclusive to the AT&T-branded device.

    You will have to use an autoloader to get up to date and back in sync with OTA updates.

    /blackberry-keyone-f445/abp306-jan-patch-universal-autoloader-key-1162976/
    Wait, I just got time to check out the thread you linked. You said not to use this if it is an AT&T branded device, and you said the build on my phone is exclusive to AT&T branded devices even though it shows T-Mobile when I boot up the phone. So is it safe to use this autoloader or no?
    02-02-19 01:34 AM
  21. conite's Avatar
    Wait, I just got time to check out the thread you linked. You said not to use this if it is an AT&T branded device, and you said the build on my phone is exclusive to AT&T branded devices even though it shows T-Mobile when I boot up the phone. So is it safe to use this autoloader or no?
    It's safe because you do NOT have an AT&T -branded device.
    02-02-19 06:06 AM
  22. skinnymike1's Avatar
    It's safe because you do NOT have an AT&T -branded device.
    Got it, thank you.
    02-02-19 03:37 PM
  23. skinnymike1's Avatar
    It's safe because you do NOT have an AT&T -branded device.
    I've successfully updated to Oreo but I don't have the privacy shade or redacter features like I did on my old Oreo KEYone and I am on the January 9, 2019 patch. Any ideas?
    02-02-19 09:01 PM
  24. conite's Avatar
    I've successfully updated to Oreo but I don't have the privacy shade or redacter features like I did on my old Oreo KEYone and I am on the January 9, 2019 patch. Any ideas?
    They are there. Just dig deeper.
    02-02-19 09:30 PM
  25. skinnymike1's Avatar
    They are there. Just dig deeper.
    Right again. I've seen them, thanks.
    02-02-19 09:36 PM
26 12

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