1. Blizzard_CA's Avatar
    Hi everyone, Im facing an issue with the new Keyone Black Edition. After using it for couple of days Im noticing that when Im using Google Maps the sound all of a sudden reduces at times and at times it comes back to normal (I have kept the speaker volume at high setting). This is happening randomly.

    I also have a Priv and never this issue.

    Is this a device issue ? Anyone facing this issue with the new Black Edition ? Any solutions ?
    10-03-17 11:19 AM
  2. coffee-turtle's Avatar
    Are you playing music or listening to a recording at the same time?
    Also you can set your Voice Level for Google Maps under Settings / Navigation Settings.
    10-03-17 11:42 AM
  3. Blizzard_CA's Avatar
    Nope, not playing any music or recording at the same time. It just randomly reduces the voice. And after I close the application and start it the voice is normal, however at random when giving turn by turn instruction the voice reduces.

    Voice level is set to "louder" in Google Maps.
    10-03-17 11:50 AM
  4. Blizzard_CA's Avatar
    I see from older posts some other users noticed the issue (probably with the regular keyone 3GB/32GB)

    Google Maps sound issue with new KEYone Black Edition.-googlemapsissue1.jpg

    Google Maps sound issue with new KEYone Black Edition.-googlemapsissue2.jpg

    Google Maps sound issue with new KEYone Black Edition.-googlemapsissue3.jpg
    10-03-17 12:08 PM
  5. cespinal's Avatar
    yup, I've had this happen to me before on both the silver and now the AT&T black version.
    10-03-17 12:28 PM
  6. Blizzard_CA's Avatar
    Any fix ?
    10-03-17 12:41 PM
  7. Barbareren's Avatar
    I've also seen this issue posted before. I've experienced it once or twice in the past, but not anymore. Sorry, I have no idea what caused it, but I seem to remember that restarting Maps fixed it. I haven't had any problems since, and I listen to music while using the voice navigation.
    10-03-17 03:31 PM

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