1. Edward9's Avatar
    Hi,

    Ever since the ABJ879 update (Silver KEYone), my Fitbit device no longer receives notifications (syncing steps data is fine).

    Anyone found a fix?, I've noticed a few posts on here and Fitbit forums about it.

    Essentially the Fitbit app is unable to bluetooth pair to my Fitbit device, if i try to manually pair it (not using the app), it errors with: pass key incorrect.

    (Tested my fitbit device on another phone, worked fine)

    Otherwise I will just have to hope the next BlackBerry update fixes it.

    Or I might switch to Key2 LE (how bad is the camera?), maybe Pixel 3 Lite when it comes out.

    Thanks,
    12-17-18 06:20 AM
  2. SarahHill365's Avatar
    I've had no problems with my Ionic and that update. But then again I've not really ever had Bluetooth problems.

    Not sure what to suggest, apart from repairing (having got the phone to forget the device), but sounds like you've tried that. What fitbit do you have? (The latest software update for Versa/Ionic has been halted due to problems for example).


    Hi,

    Ever since the ABJ879 update (Silver KEYone), my Fitbit device no longer receives notifications (syncing steps data is fine).

    Anyone found a fix?, I've noticed a few posts on here and Fitbit forums about it.

    Essentially the Fitbit app is unable to bluetooth pair to my Fitbit device, if i try to manually pair it (not using the app), it errors with: pass key incorrect.

    (Tested my fitbit device on another phone, worked fine)

    Otherwise I will just have to hope the next BlackBerry update fixes it.

    Or I might switch to Key2 LE (how bad is the camera?), maybe Pixel 3 Lite when it comes out.

    Thanks,
    12-17-18 06:38 AM
  3. Edward9's Avatar
    I think it affects the non-smart watches, i.e. flex 2, charge 2 etc...
    12-17-18 06:50 AM
  4. tompkins1's Avatar
    my charge 2 won't connect at all to my Keyone anymore
    12-17-18 08:55 AM

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