1. FF22's Avatar
    Only has the KeyOne for about a day.

    I am not sure how the finger print sensor works and whether it depends on the alignment when registering a finger print. But my right thumb was not working well.

    So I just DELETED my thumb. When trying to add a new finger print I'm getting "Enrollment was not completed. Fingerprint enrollment didn't work. Try again or use a different finger. OK"

    I just did a 32 second restart.

    Anyone have any ideas?
    07-01-17 08:09 PM
  2. jamesharmeling's Avatar
    Lightly touch the sensor over and over again with different parts of your finger as the little circle completes. I did it while moving to all parts of my finger even upside down, so no matter how the phone is sitting, it'll unlock. Not sure what you are doing wrong.
    bluesqueen23 likes this.
    07-01-17 08:23 PM
  3. FF22's Avatar
    Lightly touch the sensor over and over again with different parts of your finger as the little circle completes. I did it while moving to all parts of my finger even upside down, so no matter how the phone is sitting, it'll unlock. Not sure what you are doing wrong.
    Thanks for the reply. I must have tried another 15 or 20 times getting the Enrollment Error on each. Finally, this morning I managed to get my Right Thumb entered (although I have not yet tested it). It may be my technique. I was much more deliberate this time. I will practice with more fingers.
    jamesharmeling likes this.
    07-02-17 12:48 PM
  4. bluesqueen23's Avatar
    Thanks for the reply. I must have tried another 15 or 20 times getting the Enrollment Error on each. Finally, this morning I managed to get my Right Thumb entered (although I have not yet tested it). It may be my technique. I was much more deliberate this time. I will practice with more fingers.
    Did you lift up and place your thumb or finger W/ each press? That's important. Also try to position it differently each time. Just lightly place it each time.
    07-02-17 01:06 PM
  5. FF22's Avatar
    Did you lift up and place your thumb or finger W/ each press? That's important. Also try to position it differently each time. Just lightly place it each time.
    I was definitely more meticulous when I got it to work on the umpteenth try! But I thought I had initially succeeded with pretty casual and probably sloppy scans when I first played with it.

    But I also opted for Picture Password, too. The Pin was too visible as it highlighted each number I touched. PIN is still the fallback savior if things go wrong.
    bluesqueen23 likes this.
    07-02-17 01:25 PM
  6. WT44's Avatar
    "Fingerprint enrollment didn't work. Try again or use a different finger"

    Error: "Fingerprint enrollment didn't work..."-1.screenshot_20171030-120459.jpgError: "Fingerprint enrollment didn't work..."-2.screenshot_20171030-120445.jpg

    Okay, this morning I actually had the exact same issue as our friend @FF22 mentioned in the openings post.

    I think he must have had luck on his side to find an accidental way to bypass this fingerprint bug he encountered and get it to work again for one of his fingers, similar to this member who was "lucky" enough to be able to bypass said issue: https://forums.crackberry.com/blackb...orking-1115900, but their ninja skills do not seem to be the norm on how to fix this issue. This becomes clear also when you google for this issue for a little bit.

    https://forums.oneplus.net/threads/f...ollment.447879
    https://forum.xda-developers.com/sho...postcount=1446
    https://forum.xda-developers.com/nex...lable-t3274436
    https://forum.xda-developers.com/sho...07&postcount=9 (which I don't even understand how to apply anyways).

    I tried both the solutions mentioned in this CB thread as well as in the DTEK 60 thread. For me it did not work at all.

    It does not have anything to do with having to have "proper finger place technique" LOL or whatever and @jamesharmeling and @bluesqueen23 seem to be missing the point of the openings post:

    It is strictly about: deleting (a) finger print(s) (via Settings>Security>Fingerprint>(in my case: confirm your pattern)>Delete) AFTER setting them up ("enrolling" them) successfully for the first time during the initial setup of the phone and then trying to re-add the same (i.e. just deleted) fingerprint(s).

    You will see the before mentioned notification/pop-up again that I mentioned here above after trying to re-add the deleted finger prints .

    It seems that the system is somehow remembering that fingerprint(s) as being "enrolled" already even if you just deleted it/them, and indeed, a single reboot or doing a double/triple re-boot will not help to tackle this issue.

    I found out that you actually need to remove the screen lock (Swipe/Pattern/PIN/Password) first, which subsequently will delete all finger prints from the system thoroughly, and only thereafter you can set-up ("enroll") the same finger prints again.

    By then you won't need to resort to magic, luck, or proper "finger place technique" any longer and it will be child's play again to fire up the finger print functionality and thus add formerly "enrolled" finger prints.

    Maybe better to move this topic to the support forums?
    https://forums.crackberry.com/blackb...e-support-f468
    Last edited by WT44; 10-30-17 at 04:46 PM.
    FF22 likes this.
    10-30-17 08:42 AM
  7. Bay 13's Avatar
    "Fingerprint enrollment didn't work. Try again or use a different finger"

    Click image for larger version. 

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ID:	430974Click image for larger version. 

Name:	2.Screenshot_20171030-120445.jpg 
Views:	14 
Size:	50.8 KB 
ID:	430975

    Okay, this morning I actually had the exact same issue as our friend @FF22 mentioned in the openings post.

    I think he must have had luck on his side to find an accidental way to bypass this fingerprint bug he encountered and get it to work again for one of his fingers, similar to this member who was "lucky" enough to be able to bypass said issue: https://forums.crackberry.com/blackb...orking-1115900, but their ninja skills do not seem to be the norm on how to fix this issue. This becomes clear also when you google for this issue for a little bit.

    https://forums.oneplus.net/threads/f...ollment.447879
    https://forum.xda-developers.com/sho...postcount=1446
    https://forum.xda-developers.com/nex...lable-t3274436
    https://forum.xda-developers.com/sho...07&postcount=9 (which I don't even understand how to apply anyways).

    I tried both the solutions mentioned in this CB thread as well as in the DTEK 60 thread. For me it did not work at all.

    It does not have anything to do with having to have "proper finger place technique" LOL or whatever and @jamesharmeling and @bluesqueen23 seem to be missing the point of the openings post:

    It is strictly about: deleting (a) finger print(s) (via Settings>Security>Fingerprint>(in my case: confirm your pattern)>Delete) AFTER setting them up ("enrolling" them) successfully for the first time during the initial setup of the phone and then trying to re-add the same (i.e. just deleted) fingerprint(s).

    You will see the before mentioned notification/pop-up again that I mentioned here above after trying to re-add the deleted finger prints .

    It seems that the system is somehow remembering that fingerprint(s) as being "enrolled" already even if you just deleted it/them, and indeed, a single reboot or doing a double/triple re-boot will not help to tackle this issue.

    I found out that you actually need to remove the screen lock (Swipe/Pattern/PIN/Password) first, which subsequently will delete all finger prints from the system thoroughly, and only thereafter you can set-up ("enroll") the same finger prints again.

    By then you won't need to resort to magic, luck, or proper "finger place technique" any longer and it will be child's play again to fire up the finger print functionality and thus add formerly "enrolled" finger prints.

    Maybe better to move this topic to the support forums?
    https://forums.crackberry.com/blackb...e-support-f468
    I am having this issue with Dtek 60 after it came back from BB Mobile repair center for battery problems. I even factory reset my phone again to no avail....tried your suggestions to remove all my password/pin lock features and it still does not work.
    11-12-17 09:39 AM
  8. MikeLip's Avatar
    I am having the same issue with my shiny new KeyOne. I found you can have a maximum of three fingerprints. If you delete one you can add again. This is odd since I can have 5 on my S7. It's a bit annoying but not a killer.
    12-15-17 07:39 AM
  9. Fred Wu's Avatar
    Had the issues too recently. Mine problem is that the scanner suddenly cannot recognise my old finger prints. After delete them , the old fingers cannot lodge any more., but new fingers can. Then it appears that the old finger prints still exist, which cause the error message like this. And I still can unlock my phone with the old fingers, but they just do not appear in the setting.
    12-15-17 08:29 AM
  10. linuxcrash's Avatar
    i had a problem after about 6 months where my K1 would randomly not recognize my previously working fingers and suddenly i was not able to add new ones. On rare occasions it worked but that was the point where i thought that the fingerprint hardware must have any problem. i sent it in for repair and it was completely replaced. since then all works fine again.
    12-15-17 09:14 AM
  11. FF22's Avatar
    Here's something posted in the past and sorry but I don't know who posted this advice. And I don't know if it works. But I, too, need to try it or something since my fingerprints are no longer recognized.

    --------

    "You will see the before mentioned notification/pop-up again that I mentioned here above after trying to re-add the deleted finger prints .

    It seems that the system is somehow remembering that fingerprint(s) as being "enrolled" already even if you just deleted it/them, and indeed, a single reboot or doing a double/triple re-boot will not help to tackle this issue.

    I found out that you actually need to remove the screen lock (Swipe/Pattern/PIN/Password) first, which subsequently will delete all finger prints from the system thoroughly, and only thereafter you can set-up ("enroll") the same finger prints again.

    By then you won't need to resort to magic, luck, or proper "finger place technique" any longer and it will be child's play again to fire up the finger print functionality"
    12-15-17 09:54 AM

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