1. antony99's Avatar
    Hi All,

    My KeyOne Black edition has been stuck with the "AAN358 Downloading system update Verifying...." message for several days now.

    I have rebooted a few times and cleared system cache and rebooted again, but the message is the same.

    Has anyone else seen this and know what needs to be done to get it passed this constant verifying?

    Thanks!
    09-25-17 06:38 PM
  2. ray689's Avatar
    Hi All,

    My KeyOne Black edition has been stuck with the "AAN358 Downloading system update Verifying...." message for several days now.

    I have rebooted a few times and cleared system cache and rebooted again, but the message is the same.

    Has anyone else seen this and know what needs to be done to get it passed this constant verifying?

    Thanks!
    I think you would need to delete the file that was downloaded for the updated and try the update again. I'm not sure exactly where the file saves or how to delete it but I'm sure there is a thread on it somewhere.
    09-25-17 06:46 PM
  3. antony99's Avatar
    Thanks, I did do a search for a similar thread and how to delete the download file, but I couldn't find it!
    09-25-17 06:55 PM
  4. antony99's Avatar
    ...actually, I better search did uncover this bit of help:

    clearing the updater's data? (Settings --> Apps --> 3 dots --> Show system --> Updates --> Storage --> Clear data)

    I had tried a clear cache before, but not a clear data - which has done the trick.

    My device now thinks it is fully up to date and is running AAN358.
    09-25-17 07:02 PM
  5. antony99's Avatar
    Doesn't look like AAN358 is truly the latest version, but the phone is happy for the moment - and maybe it will get another try at the update in a day or three
    jamesharmeling likes this.
    09-25-17 07:05 PM
  6. antony99's Avatar
    ...and the correct new update came though and installed perfectly in the end.
    ray689 and stephenstay like this.
    09-29-17 07:15 PM
  7. stephenstay's Avatar
    Thanks for posting this. For two weeks I was dealing with a "verifying update" notification. Cleared the data and new update downloaded and installed ... done.
    10-09-17 03:59 PM

Similar Threads

  1. Sept update
    By Genz700 in forum BlackBerry KEYone
    Replies: 2
    Last Post: 09-26-17, 05:07 AM
  2. How to move "Clear All" button on a KEYone
    By JJBBgreat in forum BlackBerry KEYone
    Replies: 1
    Last Post: 09-25-17, 03:14 PM
  3. Contacts List is Being Updated
    By BriniaSona in forum BlackBerry HUB+ Suite
    Replies: 1
    Last Post: 09-25-17, 10:55 AM
  4. Lag after update to AA472 on Rogers
    By maranr in forum BlackBerry KEYone
    Replies: 0
    Last Post: 09-24-17, 11:22 PM
  5. Vodafone UK - Update (finally!)
    By Deckard79 in forum BlackBerry KEYone
    Replies: 0
    Last Post: 09-24-17, 04:49 PM
LINK TO POST COPIED TO CLIPBOARD