Originally Posted by
PHughes Yeah, the third party route does suck when it comes to warranty issues. That holds true with any Blackberry. Of course in the case of the OP, they didn't even try that route, so we will never know. All we know, is the OP had a real issue, not denying that, and they got angry, said Blackberry and TCL has done nothing, and returned the phone.
Of course, Best Buy has a pretty good reputation when it comes to customer service, so my guess is they may have actually simply taken the bad phone, and given the OP a new one. We will never know.