- TCL build plenty of phones, yes many of them cheap BUT NONE of them fall apart while just sitting there.
The K1 was designed by BB and built by TCL, there is no excuse for either 1 of them. Apparently the BB Passport also had this issue, last I checked BB's bread&butter was PKB phones up to the time they made the Passport.
Not making excuses because the screen shouldn't do that on any phone in my opinion; especially not as easy as the OP's case.07-25-17 09:31 PMLike 0 - I do. First you responded to post that said blackberry keep doing the same mistakes again and you stated that this one is made by tcl (for the very first time) not blackberry. Then you responded to post that said its nothing than a china phone with blackberry branded and you said it's designed by blackberry. So I just thought that you think every troubles happen in keyone is tcl's fault, not blackberry design's fault and its tolerable.
Sorry If I was wrong.
They obtained the reference design from BlackBerry, yes. But that neither rewards or absolves them of anything. They could have made (and probably did) make whatever changes they wanted to.
Again, I am prepared to judge TCL on their actions alone.Bbnivende likes this.07-25-17 10:09 PMLike 1 - I said that this is a TCL (BlackBerry Mobile) device. They are 100% responsible for all aspects of the phone.
They obtained the reference design from BlackBerry, yes. But that neither rewards or absolves them of anything. They could have made (and probably did) make whatever changes they wanted to.
Again, I am prepared to judge TCL on their actions alone.07-25-17 10:21 PMLike 0 - I said that this is a TCL (BlackBerry Mobile) device. They are 100% responsible for all aspects of the phone.
They obtained the reference design from BlackBerry, yes. But that neither rewards or absolves them of anything. They could have made (and probably did) make whatever changes they wanted to.
Again, I am prepared to judge TCL on their actions alone.07-25-17 10:30 PMLike 0 -
They didn't catch the screen adhesive issue which affected some percentage of devices, but they have at least owned the problem and are dealing with it.
As far as the initial delays and (lack of) production issues are concerned, I really don't have enough information to assess blame.07-25-17 10:36 PMLike 0 - I actually didn't say that.
They didn't catch the screen adhesive issue which affected some percentage of devices, but they have at least owned the problem and are dealing with it.
As far as the initial delays and (lack of) production issues are concerned, I really don't have enough information to assess blame.07-25-17 10:38 PMLike 0 -
I'm not saying they are absolved. Only that I don't have enough information to make a determination.07-25-17 10:41 PMLike 0 -
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- They probably won't identify the earlier devices as they have more value being sold and used for manufacturing process data and feedback. That way they only have to replace faulty units covered under warranty anyway instead of eating the original production run entirely. This is not a safety issue so there wouldn't be a recall situation.07-27-17 10:12 AMLike 0
- i can see why TCL is not issue recall like note 7- (1) it is not like note 7 that post danger for user and environment (they did drag the heel until airline ban the device before issue recall). (2) one way or ther other, some kind of external stress required to induce the K1 screen fall off - you can not predict the time delay for that, TCL possibly know the effect lot that post problem, due to lack of inventory in supply of unit, take field return/replace path is possibly the best way (not most cost effective way) to keep your loyal user base, until the supply catch up for the new batch. (personally, I still think they should issue a recall, once the supply qty is more or less sertisfied... to protect their brand name and make TCL/BBM a true high end brand... ). (3) BB designed mercury, since the TCL/BBM take over full responsibility of MFG/TEST/sale/support, I wouldn't be suprise if they changed here and there from the design to utilize their in house capability (being right or wrong way to tweek is everybody's guess), since they took the full responsibility for the reliability assessment, the fault (test fail to capture the screen fall off - in adequate adhesion... normally, you design adhesion to be used to 50% only-you select the stuff 2X stronger as you required, if high reliability type, 3x stronger as required, never, ever use it marginally, since MFG process variation will eat the design margin readily...) of poor adhesion was not captured, that means DFT (design for testing) is not sufficient at TCL. (4) as for "new" MFG, what ever excuses, hopefully, all you guys cut TCL a slack are not from TCL/BBM. Unless you admit your fault, learn from your mistake fast (as I mentioned before, learn from someone else' mistake is better, but if you already in the "hole", stop digging), it will cost arms and legs. Science (physics in this case) is a very curl thing, you have high position, you don't want to admit your mistake, you just have to repeat it again until you ran out of money, or get fired, or fall flat on your face. IMHO.07-27-17 02:01 PMLike 0
- Hi bond. I now use a keyone brought two months back. I have owned curves, bolds and 10s. Im a bb addict. Hence when they launched the keyone I booked it and got one for myself. As you said im using the phone with a back cover. Three days back I realised the right bottom corner of the screen is loose. Im happy with the device but the screen becoming loose issue is a fact. I have brought this device from UAE. When I contacted the BB customercare, I was mailed to ship the device to UK and need a contact detail of anykind in there for them to look into the matter. I dont think its as easy as it speaks since the keyone is my daily driver.07-28-17 09:05 AMLike 0
- Just bring the device to a local phone shop. They can seal it back with adhesive or tape in 10 minutes for next to nothing. I wouldn't be bothered shipping it back.07-28-17 10:06 AMLike 0
- The spin doctors are awesome here.
It's a phone, TCL has been building phones for years.
Now they build a phone with a Blackberry sticker attached and the spin doctors say you shouldn't expect a defect free device out of the box.
NOTE: Please read quickly they love to delete and censor negative comments about TCL.nappalonia and crackberry_geek like this.07-28-17 10:37 AMLike 2 -
Would probably cost me a quarter the shipping costs.07-28-17 11:13 AMLike 0
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