Different versions of the Keyone
Hello everyone. Could someone that is more knowledgeable than me tell me why that the dual-sim version is cheaper by almost $40 when compared to the other two phones? I apologize if this has been answered already in advance.
Here's the link to the Amazon site?
https://www.amazon.com/Blackberry-Limited-BB100-1-Canadian-Unlocked/dp/B075WYK9B3/ref=sr_1_1?s=wireless&ie=UTF8&qid=1509402941&sr=1-1&keywords=bbb100-1+limited+edition&dpID=41zCtFZb-CL&preST=_SY300_QL70_&dpSrc=srch&tag=crackberry00-20&ascsubtag=UUcbUvbUpU13102075YYw#Ask
My experience with BBB100-7
I just obtained 4 KEYone BBB100-7 phones from B&H Photo (your system will not let me give the link or other details; I guess only moderators can do that).
I could not get my fingerprints registered with the scanner. I called the BlackBerry Mobile "hotline" for the U.S. (855 223-4034), based on an answered question on the B&H page for the product, which says that BlackBerry Mobile provides support for phones sold in the U.S. I spoke with an agent almost immediately, and that I had a BBB100-7. He helped me without any hesitation and told me to send *#2886#. That opened a menu of tests. I ran the test for the fingerprint scanner and could not solve the problem with the diagnostics. He told me to do a factory reset to determine if it was a software problem or hardware problem. I ended the call and performed the reset. I reviewed the instructions for registering fingerprints and figured out better how it worked (instructions are not clear). I registered fingerprints which work most of the time.
Part of the reason I mention the factory reset is to report that both when I turned on the phone the first time and after the reset, the Android OS was updated from Nougat to Oreo within a day or two. My phone is currently running Android version 8.1.0, security patch level Nov. 5, 2018, build no. ABJ879. Most of the pre-installed Android and BlackBerry apps were also updated in a separate operation.
The BlackBerry Mobile agent could not tell me how to obtain a manual for the BBB100-7. I had been referring to the manual for the BBB100-5, because it is also a dual-SIM model. So I sent an e-mail to Optiemus (bbcare at optiemus punto com), and the next day I did receive a PDF file for the BBB100-7 manual. Spot-checking a few pages, I see that it appears to be the same manual that BlackBerry Mobile distributes. But on p. 5, which has illustrations for SIM card insertion, it only shows how to insert ONE SIM card. So it is actually more useful to refer to the BBB100-5 manual.
I also asked Optiemus in my e-mail if the BBB100-7 supports VoLTE, and they replied that it does. I cannot test that, because my provider, Mint Mobile (a T-Mobile MVNO), supports VoLTE only on Apple phones. When I try to follow instructions in the manual to get to where I would turn on Voice over LTE calling, which is supposed to be under IMS settings, a search in Settings for IMS yields no results.
In general, I am very happy with the phone. I have not been able to get the feature that keeps the phone unlocked at a specified place (my home) to work.
CORRECTION - 03.28.19
I called the BlackBerry "Hotline" another time for assistance. This time, after I gave the agent my IMEI for SIM1, he told me they did not support my phone, and I would have to contact Optiemus for help. The first time I called, their "system was down," so they had no way to look up my phone. I protested what I had read on the B&H Photo website, that BlackBerry supported all phones purchased in the U.S., but the agent was adamant that they did not support my phone.